Initial Business Response / [redacted] (1000, 10, 2015/08/06) */ Contact Name and Title: Brenda [redacted] -Warranty Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @lionsheadtireandwheel.com Mr [redacted] submitted a claim to LionsHead on 5/7/15, upon receipt and review of the claim the cracking at the bead that Mr [redacted] is experiencing had been determined by LionsHead to be the result of stress cracking and not a defect in the tires, therefore not a warranty issueOn 5/7/LionsHead repiled to Mr [redacted] making him aware of our findingsThe tires supplied by LionsHead to all OEM's meet all DOT regulations and requirementsMr [redacted] states that the dealer stated that the tires were not rated heavy enough for the trailer, the tire size and load capacity are determined by the OEM and supplied by LionsHeadAny concerns Mr [redacted] may have regarding the load rating of the tires would need to discussed with the OEM OFFER: There was no offer to the consumer due to this not being a LionsHead warranty issue
Initial Business Response /* (1000, 5, 2015/06/12) */
Contact Name and Title: *** ***-Warranty
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@lionsheadtireandwheel.com
In response to Mr*** regarding the recall, LionsHead had suppliers of the same brand tire, the recall
involved only one of the suppliersLionshead replaced recall tires with the same brand tire, however it was supplied by the manufacturer not involved in the recall
The LionsHead warranty policy is for replacement of product determined to be defective by LionsHeadWe have offered to send Mr*** a replacement and we are awaiting a response from himMr*** was in contact with our warranty department this morning discussing resolution
OFFER:
Replacement product was offered to Mr***, Mr*** was in contact with our warranty department this morning discussing resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My camper has tires of which one is being replaced by LionsheadThis complaint is there failure to admit that the original recall was expanded per a representative of the DOT that I have spoken with and their failure to replace the remaining as they are the same exact type, model and DOT code as the one they are replacingSo again my complaint is about the remaining Even this Revdex.com has had other complaints about this company and these tires and their is a HUGE safety issue with the remain tiresIs Lionshead willing to risk failure of those tire as is the one at miles an hour on a 10,lb camper?
Final Consumer Response /* (4200, 11, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi ***;
What is stated is true for tire onlyPer the NHTSA the recall was expanded and the one tire you are replacing has all of the symptoms which I do appreciate you doingThe only way to resolve this is to replace the other tires and rimsI have also filed a complaint with the NHTSA You can reference the complaint at the NHTSA web site using ODI XXXXXXXX
Final Business Response /* (4000, 14, 2015/06/16) */
Contact Name and Title: *** ***-Warranty
Mr*** your tires are not tires that were involved in the recall, your tires have the same name but were supplied by a different manufacturerYou have one tire showing a defect, however based on information that you have supplied the remaining three tires are not showing defects, therefore we cannot offer replacement
OFFER:
Replacement product is being sent for one tire
Initial Business Response /* (1000, 5, 2017/03/16) */
The warranty period for the tires on the Mr***'s RV was for one year from date of retail purchasePurchase date was August of so the warranty period expired August Due to the significant time period between August and
today, we are not in a positon to be able to provide any benefit under the original tire warranty
Initial Business Response /* (1000, 5, 2016/10/31) */
We have received your notice, we will review and contact Mr*** regarding resolution
Sincerely,
Initial Consumer Rebuttal /* (3000, 7, 2016/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I
want my RV repaired by them since the damage was caused by their defective tireI don't understand why I should have to file an insurance claim because lionhead tires are producing substandard tiresDo they not understand that you can buy all the advertising in the worldBut if you've got one dissatisfied customer making negative comments it spreads like wildfireEspecially if you live and work in a community of people that live in RV's
Final Consumer Response /* (4200, 11, 2016/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The week is half over and I'm still waiting to be contacted W/ a resolution
Final Business Response /* (4000, 13, 2016/11/11) */
I spoke with Mr*** today regarding his request
Initial Business Response /* (1000, 5, 2016/08/18) */
Based on the determination below, LionsHead is willing to offer compensation in the amount of $XXX.XX based off of our cost structureIf you would like to provide photos of the driver side rear tire we would be happy to review that as well
and consider compensation for one additional tireThe LionsHead warranty policy covers the tires and wheels for defects in materials and/or manufacturing, regarding any damage to your unit I would have to refer you to your insurance company
Drivers Side Front: complete failure caused by tread separation-LionsHead agrees and will offer compensation
Drivers Side Middle: tread separation, disfigured tire won't stand upright on flat concrete-LionsHead agrees and will offer compensation
Drivers Side Rear: bulge on inside sidewall, uneven wear pattern, disfigured tire won't stand upright on flat concrephotos of driver side rear tire found
Passengers Side Front: complete failure, circular pieces of outside sidewall peeling off, inside sidewall has same circular patterns-LionsHead disagrees will not be able to offer compensation this is due to damage not defect
Passengers Side Middle: complete failure, tread separation, has leaked to lbs and is 2" taller than similar tire, circular pieces of outside sidewall peeling off, inside sidewall has same circular patterns-LionsHead agrees and will offer compensation
Passengers Side Rear: circular pieces of outside sidewall peeling off, inside sidewall has same circular patterns-LionsHead disagrees and will not be able to offer compensation, this is due to damage not defect
Spare: not inspected yet
Initial Consumer Rebuttal /* (3000, 7, 2016/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have forwarded the pictures of the Drivers Side Rear tire to Lionshead as requestedI have not accepted their offer as is, but stated in my email that if they are willing to add the compensation for the Drivers Side Rear tire (bringing the total to tires), that I would be willing to accept their offer and close my complaint
Final Consumer Response /* (2000, 11, 2016/08/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
although I do feel that there was a manufacturing problem with the tires and would have liked to have all of them replaced, Lionshead did agree to reimburse me for the tires that had obvious tread separationThe price per tire of the reimbursement was what I believe to be a fair amountMy dealings with the company were all thru *** *** and she was more than helpful and very responsive to my emails
Final Business Response /* (4000, 9, 2016/08/22) */
I have been in contact with Mr*** this morning and we have been able to reach an agreeable resolution
Initial Business Response /* (1000, 10, 2015/08/06) */
Contact Name and Title: Brenda [redacted]-Warranty
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@lionsheadtireandwheel.com
Mr. [redacted] submitted a claim to LionsHead on 5/7/15, upon receipt and review of the claim the cracking at the...
bead that Mr. [redacted] is experiencing had been determined by LionsHead to be the result of stress cracking and not a defect in the tires, therefore not a warranty issue. On 5/7/2015 LionsHead repiled to Mr. [redacted] making him aware of our findings. The tires supplied by LionsHead to all OEM's meet all DOT regulations and requirements. Mr. [redacted] states that the dealer stated that the tires were not rated heavy enough for the trailer, the tire size and load capacity are determined by the OEM and supplied by LionsHead. Any concerns Mr. [redacted] may have regarding the load rating of the tires would need to discussed with the OEM.
OFFER:
There was no offer to the consumer due to this not being a LionsHead warranty issue.
Final Consumer Response /* (2000, 6, 2015/05/07) */
Was contacted by president of company and have come to an agreement that they are going to send me tires and I will sign a letter stating this is a one time thing and I will mail them the parts of the tires they need. As long as this happens I...
Initial Business Response / [redacted] (1000, 10, 2015/08/06) */ Contact Name and Title: Brenda [redacted] -Warranty Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @lionsheadtireandwheel.com Mr [redacted] submitted a claim to LionsHead on 5/7/15, upon receipt and review of the claim the cracking at the bead that Mr [redacted] is experiencing had been determined by LionsHead to be the result of stress cracking and not a defect in the tires, therefore not a warranty issueOn 5/7/LionsHead repiled to Mr [redacted] making him aware of our findingsThe tires supplied by LionsHead to all OEM's meet all DOT regulations and requirementsMr [redacted] states that the dealer stated that the tires were not rated heavy enough for the trailer, the tire size and load capacity are determined by the OEM and supplied by LionsHeadAny concerns Mr [redacted] may have regarding the load rating of the tires would need to discussed with the OEM OFFER: There was no offer to the consumer due to this not being a LionsHead warranty issue
Initial Business Response /* (1000, 5, 2015/06/12) */
Contact Name and Title: *** ***-Warranty
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@lionsheadtireandwheel.com
In response to Mr*** regarding the recall, LionsHead had suppliers of the same brand tire, the recall
involved only one of the suppliersLionshead replaced recall tires with the same brand tire, however it was supplied by the manufacturer not involved in the recall
The LionsHead warranty policy is for replacement of product determined to be defective by LionsHeadWe have offered to send Mr*** a replacement and we are awaiting a response from himMr*** was in contact with our warranty department this morning discussing resolution
OFFER:
Replacement product was offered to Mr***, Mr*** was in contact with our warranty department this morning discussing resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My camper has tires of which one is being replaced by LionsheadThis complaint is there failure to admit that the original recall was expanded per a representative of the DOT that I have spoken with and their failure to replace the remaining as they are the same exact type, model and DOT code as the one they are replacingSo again my complaint is about the remaining Even this Revdex.com has had other complaints about this company and these tires and their is a HUGE safety issue with the remain tiresIs Lionshead willing to risk failure of those tire as is the one at miles an hour on a 10,lb camper?
Final Consumer Response /* (4200, 11, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi ***;
What is stated is true for tire onlyPer the NHTSA the recall was expanded and the one tire you are replacing has all of the symptoms which I do appreciate you doingThe only way to resolve this is to replace the other tires and rimsI have also filed a complaint with the NHTSA You can reference the complaint at the NHTSA web site using ODI XXXXXXXX
Final Business Response /* (4000, 14, 2015/06/16) */
Contact Name and Title: *** ***-Warranty
Mr*** your tires are not tires that were involved in the recall, your tires have the same name but were supplied by a different manufacturerYou have one tire showing a defect, however based on information that you have supplied the remaining three tires are not showing defects, therefore we cannot offer replacement
OFFER:
Replacement product is being sent for one tire
Initial Business Response /* (1000, 5, 2017/03/16) */
The warranty period for the tires on the Mr***'s RV was for one year from date of retail purchasePurchase date was August of so the warranty period expired August Due to the significant time period between August and
today, we are not in a positon to be able to provide any benefit under the original tire warranty
Initial Business Response /* (1000, 5, 2016/10/31) */
We have received your notice, we will review and contact Mr*** regarding resolution
Sincerely,
Initial Consumer Rebuttal /* (3000, 7, 2016/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I
want my RV repaired by them since the damage was caused by their defective tireI don't understand why I should have to file an insurance claim because lionhead tires are producing substandard tiresDo they not understand that you can buy all the advertising in the worldBut if you've got one dissatisfied customer making negative comments it spreads like wildfireEspecially if you live and work in a community of people that live in RV's
Final Consumer Response /* (4200, 11, 2016/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The week is half over and I'm still waiting to be contacted W/ a resolution
Final Business Response /* (4000, 13, 2016/11/11) */
I spoke with Mr*** today regarding his request
Initial Business Response /* (1000, 5, 2016/08/18) */
Based on the determination below, LionsHead is willing to offer compensation in the amount of $XXX.XX based off of our cost structureIf you would like to provide photos of the driver side rear tire we would be happy to review that as well
and consider compensation for one additional tireThe LionsHead warranty policy covers the tires and wheels for defects in materials and/or manufacturing, regarding any damage to your unit I would have to refer you to your insurance company
Drivers Side Front: complete failure caused by tread separation-LionsHead agrees and will offer compensation
Drivers Side Middle: tread separation, disfigured tire won't stand upright on flat concrete-LionsHead agrees and will offer compensation
Drivers Side Rear: bulge on inside sidewall, uneven wear pattern, disfigured tire won't stand upright on flat concrephotos of driver side rear tire found
Passengers Side Front: complete failure, circular pieces of outside sidewall peeling off, inside sidewall has same circular patterns-LionsHead disagrees will not be able to offer compensation this is due to damage not defect
Passengers Side Middle: complete failure, tread separation, has leaked to lbs and is 2" taller than similar tire, circular pieces of outside sidewall peeling off, inside sidewall has same circular patterns-LionsHead agrees and will offer compensation
Passengers Side Rear: circular pieces of outside sidewall peeling off, inside sidewall has same circular patterns-LionsHead disagrees and will not be able to offer compensation, this is due to damage not defect
Spare: not inspected yet
Initial Consumer Rebuttal /* (3000, 7, 2016/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have forwarded the pictures of the Drivers Side Rear tire to Lionshead as requestedI have not accepted their offer as is, but stated in my email that if they are willing to add the compensation for the Drivers Side Rear tire (bringing the total to tires), that I would be willing to accept their offer and close my complaint
Final Consumer Response /* (2000, 11, 2016/08/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
although I do feel that there was a manufacturing problem with the tires and would have liked to have all of them replaced, Lionshead did agree to reimburse me for the tires that had obvious tread separationThe price per tire of the reimbursement was what I believe to be a fair amountMy dealings with the company were all thru *** *** and she was more than helpful and very responsive to my emails
Final Business Response /* (4000, 9, 2016/08/22) */
I have been in contact with Mr*** this morning and we have been able to reach an agreeable resolution
Initial Business Response /* (1000, 10, 2015/08/06) */
Contact Name and Title: Brenda [redacted]-Warranty
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@lionsheadtireandwheel.com
Mr. [redacted] submitted a claim to LionsHead on 5/7/15, upon receipt and review of the claim the cracking at the...
bead that Mr. [redacted] is experiencing had been determined by LionsHead to be the result of stress cracking and not a defect in the tires, therefore not a warranty issue. On 5/7/2015 LionsHead repiled to Mr. [redacted] making him aware of our findings. The tires supplied by LionsHead to all OEM's meet all DOT regulations and requirements. Mr. [redacted] states that the dealer stated that the tires were not rated heavy enough for the trailer, the tire size and load capacity are determined by the OEM and supplied by LionsHead. Any concerns Mr. [redacted] may have regarding the load rating of the tires would need to discussed with the OEM.
OFFER:
There was no offer to the consumer due to this not being a LionsHead warranty issue.
Final Consumer Response /* (2000, 6, 2015/05/07) */
Was contacted by president of company and have come to an agreement that they are going to send me tires and I will sign a letter stating this is a one time thing and I will mail them the parts of the tires they need. As long as this happens I...
will consider this resolved.