to whom it may concernI am trying to resolve this matter, but I ran out of optionAt no point the customer has spoken to meShe spoke to one of the managersIf you would like to contact, feel free to callgood luck to you thanks, Sam A***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thanks very much I called the service mananger said thy will take care of it thurs morning, [redacted] ***
To Whom It May Concern, First and foremost I would like to personally apologize on behalf of my dealershipI am now aware of the situation that happened and I have investigated the matterI did check the vehicle that you inquired about, and have the printout for itWhen I became aware of the situation, I further looked at the vehicle that you had the printout for and compered it to the vehicle that you are interested in, it's a different vehicle model and price, I am sure there is a miscommunication somewhereI have spoken to the sales person and he informed me that they offered you the vehicle that you had the printout for, and did a dealer trade to bring a similar vehicle for your choice of colorI will personally work your dealyou can contact me and bring me any vehicle printout that is available in my inventory and I will honor the internet price If you have any more questions or concerns please call or e-mail me and I will personally make sure this is taken care ofThank you, Sam AGeneral Manager of South Loop Hyundai Direct: 713-335-4310sa***@southloophyundai.com
Hello Revdex.com, Mr [redacted] had his [redacted] towed in on May 11, Mr [redacted] told Cedric R [redacted] (service advisor) that his vehicle would not startCedric advised Mr [redacted] that his vehicle would be l***ed at on MondayOn Monday (5/16/16), Mauricio L [redacted] (technician) pulled vehicle into shop and starter diagnosing vehicle that morningMauricio found that the vehicle needed a new starterHe also recommended ignition switch, battery service, spark plugs, valve cover gaskets, fuel system service, lt ft upper control arm, rt ft upper control arm, cabin air filter, wiper blades, coolant service, power steering service, and engine air filterOn Wednesday (5/18/16) Mr [redacted] came in and approved what he felt the vehicle neededMr [redacted] only approved starter, ignition switch, and battery serviceParts were orderedParts came in and vehicle was ready for customer to pick up on Wednesday (5/25/2016).Mr [redacted] picked vehicle up on Monday (5/30/2016) morningMr [redacted] called Aubrey C [redacted] (service manager) later that morningHe advised Aubrey that he had just picked his car up and now has a lot of new problemsAubrey asked Mr [redacted] to bring vehicle back.Mr [redacted] came into service Monday (5/30/2016)Aubrey spoke with Mr***Mr***’s new concerns were; ESC light on, lt ft seat belt won’t retract, rear glass sun shade won’t move, ft hood shocks won’t hold hood, and steering column panel loose.Repairs: ESC vehicle needs, Yaw Rate sensor, G sensor, both ft seat side air bags, and HECU moduleMr [redacted] declined all repairs.Repairs: lt ft seat belt vehicle needs lt ft seat belt assy and trim panelsMr [redacted] declined all needed repairs.Repairs: hood won’t stay open vehicle needs, both hood shocksMr [redacted] declined all needed repairs.Repairs: steering column panel looseMauricio reinstalled panel.Mr [redacted] came and picked his car up on Wednesday (6/1/16)About weeks later Mr [redacted] stopped by and spoke with Aubrey about vehicle breaking down in [redacted] **Aubrey advised Mr [redacted] to tow vehicle and we would l [redacted] at it for freeTill this day Mr [redacted] has not brought vehicle back inThank you,
[redacted] , Stephen is no longer with us at South Loop. I will have my Finance Director Mamun [redacted] reach out to you and help you out. I apologize for the inconvenience. Regards, Trae ***General ManagerSouth Loop Hyundai
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this proposed action would not resolve my complaint I have not been contacted at all by anyone from South Loop Hyundai Dealership
Regards,
*** ***
Good Afternoon,I am very sorry about the inconvenience that you have receivedPlease call me at your earliest convince so that we can speak about this, and resolve this matter. We would be more than happy to fumigate the vehicle to take car of this problemIf you are that unhappy we
don't have a problem trading you out of the current vehicle into one that is around the same price you have nowIf you have any questions please give me a call at your earliest convenience Jon ***General ManagerSouth Loop Hyundai713-335-
The dealership is not honoring its commitment. The boostup information is clearly a down payment program as stated on the hyundai website. The dealer does not want to honor it and I will be taking legal action against the dealership. The *** information was given at the time of purchase and the dealership made the mistake if they did not get the rebate from ***. It is not my fault
Good Morning, Unfortunately there is nothing else for us as the dealer to doWhen you signed all the paperwork there was no *** coupon or documentation for us to give you the $1000, and we had asked for the Boost up information and that took almost months for us to get from youIf you have any more questions you can always come up here and speak to the managers
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Monday, May 29, 8:PMSubject: Case ID closedMr***, the General Manager of the business I have file the complaint with, stated "After speaking to my Used Car Director he has stated that the original trade in vehicle that you gave us was also infested with bugs, and your new vehicle became infested after transferring your belongings from your car to otherMy Manager has also stated that he has the car fumigated out so that all the bugs are gone, and the vehicle is being detailed as wellHe has stated he will be calling you, but only when your vehicle is readyWe understand you are out of town for a while, and we will hold your car here till thenIf you have any questions don't hesitate to give me a call."This is absolutely and they have only just now drafted this reason as to why my newly purchased car is infested with cockroachesI transferred almost no belongings except for CDs from my old car to newI find this blaming excuse to be highly unprofessional and does not resolve my issue at hand.Best,*** *** ***
We have contacted the rebate center, and the rebate was approveda check will be issue to the customer on Wednesday November the 4thSorry for the trouble that the customer had to go throughFactory rebate is a slow process and we have been on top of the issue Thanks, Sam
A***General Manager
Good Morning, We have explained several times that the *** rebate which you are talking about for the $was not applied to the dealNor were there any documents for that rebateThe rebate for the Boost up is $from customer and $matched by Hyundai which equals $1000, and we did
honor and match thatWe have sent you documents showing there was no other affiliated rebate to the account where you get the $back to you I have attached your buyers order as well as the rebates that were used towards your dealSouth Loop Hyundai has done everything for you, and we do not owe you anything
to whom it may concern. I am trying to resolve this matter, but I ran out of option. At no point the customer has spoken to me. She spoke to one of the managers. If you would like to contact, feel free to call. good luck to you. thanks, Sam A[redacted]
Hello Revdex.com, Mr. [redacted] had his [redacted] towed in on May 11, 2016. Mr. [redacted] told Cedric R[redacted] (service advisor) that his vehicle would not start. Cedric advised Mr. [redacted] that his vehicle would be l[redacted]ed at on Monday. On Monday (5/16/16), Mauricio L[redacted] (technician)...
pulled vehicle into shop and starter diagnosing vehicle that morning. Mauricio found that the vehicle needed a new starter. He also recommended ignition switch, battery service, spark plugs, valve cover gaskets, fuel system service, lt ft upper control arm, rt ft upper control arm, cabin air filter, wiper blades, coolant service, power steering service, and engine air filter. On Wednesday (5/18/16) Mr. [redacted] came in and approved what he felt the vehicle needed. Mr. [redacted] only approved starter, ignition switch, and battery service. Parts were ordered. Parts came in and vehicle was ready for customer to pick up on Wednesday (5/25/2016).Mr. [redacted] picked vehicle up on Monday (5/30/2016) morning. Mr. [redacted] called Aubrey C[redacted] (service manager) later that morning. He advised Aubrey that he had just picked his car up and now has a lot of new problems. Aubrey asked Mr. [redacted] to bring vehicle back.Mr. [redacted] came into service Monday (5/30/2016). Aubrey spoke with Mr. [redacted]. Mr. [redacted]’s new concerns were; ESC light on, lt ft seat belt won’t retract, rear glass sun shade won’t move, ft hood shocks won’t hold hood, and steering column panel loose.Repairs: ESC vehicle needs, Yaw Rate sensor, G sensor, both ft seat side air bags, and HECU module. Mr. [redacted] declined all repairs.Repairs: lt ft seat belt vehicle needs lt ft seat belt assy and trim panels. Mr. [redacted] declined all needed repairs.Repairs: hood won’t stay open vehicle needs, both hood shocks. Mr. [redacted] declined all needed repairs.Repairs: steering column panel loose. Mauricio reinstalled panel.Mr. [redacted] came and picked his car up on Wednesday (6/1/16). About 2 weeks later Mr. [redacted] stopped by and spoke with Aubrey about vehicle breaking down in [redacted]. Aubrey advised Mr. [redacted] to tow vehicle and we would l[redacted] at it for free. Till this day Mr. [redacted] has not brought vehicle back in. Thank you,
The vehicle that she has purchased has been bombed and detailed several times. If she has any problems in the future she can come in and speak to the managers.
To Whom It May Concern, First and foremost I would like to personally apologize on behalf of my dealership. I am now aware of the situation that happened and I have investigated the matter. I did check the vehicle that you inquired about, and have the printout for it. When I became aware...
of the situation, I further looked at the vehicle that you had the printout for and compered it to the vehicle that you are interested in, it's a different vehicle model and price, I am sure there is a miscommunication somewhere. I have spoken to the sales person and he informed me that they offered you the vehicle that you had the printout for, and did a dealer trade to bring a similar vehicle for your choice of color. I will personally work your deal. you can contact me and bring me any vehicle printout that is available in my inventory and I will honor the internet price. If you have any more questions or concerns please call or e-mail me and I will personally make sure this is taken care of. Thank you, Sam AGeneral Manager of South Loop Hyundai Direct: 713-335-4310sa[redacted]@southloophyundai.com
Please reach out to Aubrey C[redacted] he is my service manager. 281-202-5155 and tell him Trae T[redacted] said to take care of you. He will make it right. If you have any other issues please reach out to me. Thanks, Trae T[redacted]General ManagerSouth Loop Hyundai
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
You are an outright liar. I got your name and phone from Justin and called You.You returned my call and proceeded to make excuses and refuse to honor our contract.Check your return phone calls[redacted]
to whom it may concernI am trying to resolve this matter, but I ran out of optionAt no point the customer has spoken to meShe spoke to one of the managersIf you would like to contact, feel free to callgood luck to you thanks, Sam A***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thanks very much I called the service mananger said thy will take care of it thurs morning, [redacted] ***
To Whom It May Concern, First and foremost I would like to personally apologize on behalf of my dealershipI am now aware of the situation that happened and I have investigated the matterI did check the vehicle that you inquired about, and have the printout for itWhen I became aware of the situation, I further looked at the vehicle that you had the printout for and compered it to the vehicle that you are interested in, it's a different vehicle model and price, I am sure there is a miscommunication somewhereI have spoken to the sales person and he informed me that they offered you the vehicle that you had the printout for, and did a dealer trade to bring a similar vehicle for your choice of colorI will personally work your dealyou can contact me and bring me any vehicle printout that is available in my inventory and I will honor the internet price If you have any more questions or concerns please call or e-mail me and I will personally make sure this is taken care ofThank you, Sam AGeneral Manager of South Loop Hyundai Direct: 713-335-4310sa***@southloophyundai.com
Hello Revdex.com, Mr [redacted] had his [redacted] towed in on May 11, Mr [redacted] told Cedric R [redacted] (service advisor) that his vehicle would not startCedric advised Mr [redacted] that his vehicle would be l***ed at on MondayOn Monday (5/16/16), Mauricio L [redacted] (technician) pulled vehicle into shop and starter diagnosing vehicle that morningMauricio found that the vehicle needed a new starterHe also recommended ignition switch, battery service, spark plugs, valve cover gaskets, fuel system service, lt ft upper control arm, rt ft upper control arm, cabin air filter, wiper blades, coolant service, power steering service, and engine air filterOn Wednesday (5/18/16) Mr [redacted] came in and approved what he felt the vehicle neededMr [redacted] only approved starter, ignition switch, and battery serviceParts were orderedParts came in and vehicle was ready for customer to pick up on Wednesday (5/25/2016).Mr [redacted] picked vehicle up on Monday (5/30/2016) morningMr [redacted] called Aubrey C [redacted] (service manager) later that morningHe advised Aubrey that he had just picked his car up and now has a lot of new problemsAubrey asked Mr [redacted] to bring vehicle back.Mr [redacted] came into service Monday (5/30/2016)Aubrey spoke with Mr***Mr***’s new concerns were; ESC light on, lt ft seat belt won’t retract, rear glass sun shade won’t move, ft hood shocks won’t hold hood, and steering column panel loose.Repairs: ESC vehicle needs, Yaw Rate sensor, G sensor, both ft seat side air bags, and HECU moduleMr [redacted] declined all repairs.Repairs: lt ft seat belt vehicle needs lt ft seat belt assy and trim panelsMr [redacted] declined all needed repairs.Repairs: hood won’t stay open vehicle needs, both hood shocksMr [redacted] declined all needed repairs.Repairs: steering column panel looseMauricio reinstalled panel.Mr [redacted] came and picked his car up on Wednesday (6/1/16)About weeks later Mr [redacted] stopped by and spoke with Aubrey about vehicle breaking down in [redacted] **Aubrey advised Mr [redacted] to tow vehicle and we would l [redacted] at it for freeTill this day Mr [redacted] has not brought vehicle back inThank you,
[redacted] , Stephen is no longer with us at South Loop. I will have my Finance Director Mamun [redacted] reach out to you and help you out. I apologize for the inconvenience. Regards, Trae ***General ManagerSouth Loop Hyundai
I am working with [redacted] today directly to get this rectifiedThank youTell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this proposed action would not resolve my complaint I have not been contacted at all by anyone from South Loop Hyundai Dealership
Regards,
*** ***
Good Afternoon,I am very sorry about the inconvenience that you have receivedPlease call me at your earliest convince so that we can speak about this, and resolve this matter. We would be more than happy to fumigate the vehicle to take car of this problemIf you are that unhappy we
don't have a problem trading you out of the current vehicle into one that is around the same price you have nowIf you have any questions please give me a call at your earliest convenience Jon ***General ManagerSouth Loop Hyundai713-335-
The dealership is not honoring its commitment. The boostup information is clearly a down payment program as stated on the hyundai website. The dealer does not want to honor it and I will be taking legal action against the dealership. The *** information was given at the time of purchase and the dealership made the mistake if they did not get the rebate from ***. It is not my fault
Good Morning, Unfortunately there is nothing else for us as the dealer to doWhen you signed all the paperwork there was no *** coupon or documentation for us to give you the $1000, and we had asked for the Boost up information and that took almost months for us to get from youIf you have any more questions you can always come up here and speak to the managers
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Monday, May 29, 8:PMSubject: Case ID closedMr***, the General Manager of the business I have file the complaint with, stated "After speaking to my Used Car Director he has stated that the original trade in vehicle that you gave us was also infested with bugs, and your new vehicle became infested after transferring your belongings from your car to otherMy Manager has also stated that he has the car fumigated out so that all the bugs are gone, and the vehicle is being detailed as wellHe has stated he will be calling you, but only when your vehicle is readyWe understand you are out of town for a while, and we will hold your car here till thenIf you have any questions don't hesitate to give me a call."This is absolutely and they have only just now drafted this reason as to why my newly purchased car is infested with cockroachesI transferred almost no belongings except for CDs from my old car to newI find this blaming excuse to be highly unprofessional and does not resolve my issue at hand.Best,*** *** ***
We have contacted the rebate center, and the rebate was approveda check will be issue to the customer on Wednesday November the 4thSorry for the trouble that the customer had to go throughFactory rebate is a slow process and we have been on top of the issue Thanks, Sam
A***General Manager
My Finance Director Stephen R*** has been working with *** *** to help her with the issues she is having with the dealership
Good Morning, We have explained several times that the *** rebate which you are talking about for the $was not applied to the dealNor were there any documents for that rebateThe rebate for the Boost up is $from customer and $matched by Hyundai which equals $1000, and we did
honor and match thatWe have sent you documents showing there was no other affiliated rebate to the account where you get the $back to you I have attached your buyers order as well as the rebates that were used towards your dealSouth Loop Hyundai has done everything for you, and we do not owe you anything
to whom it may concern. I am trying to resolve this matter, but I ran out of option. At no point the customer has spoken to me. She spoke to one of the managers. If you would like to contact, feel free to call. good luck to you. thanks, Sam A[redacted]
Hello Revdex.com, Mr. [redacted] had his [redacted] towed in on May 11, 2016. Mr. [redacted] told Cedric R[redacted] (service advisor) that his vehicle would not start. Cedric advised Mr. [redacted] that his vehicle would be l[redacted]ed at on Monday. On Monday (5/16/16), Mauricio L[redacted] (technician)...
pulled vehicle into shop and starter diagnosing vehicle that morning. Mauricio found that the vehicle needed a new starter. He also recommended ignition switch, battery service, spark plugs, valve cover gaskets, fuel system service, lt ft upper control arm, rt ft upper control arm, cabin air filter, wiper blades, coolant service, power steering service, and engine air filter. On Wednesday (5/18/16) Mr. [redacted] came in and approved what he felt the vehicle needed. Mr. [redacted] only approved starter, ignition switch, and battery service. Parts were ordered. Parts came in and vehicle was ready for customer to pick up on Wednesday (5/25/2016).Mr. [redacted] picked vehicle up on Monday (5/30/2016) morning. Mr. [redacted] called Aubrey C[redacted] (service manager) later that morning. He advised Aubrey that he had just picked his car up and now has a lot of new problems. Aubrey asked Mr. [redacted] to bring vehicle back.Mr. [redacted] came into service Monday (5/30/2016). Aubrey spoke with Mr. [redacted]. Mr. [redacted]’s new concerns were; ESC light on, lt ft seat belt won’t retract, rear glass sun shade won’t move, ft hood shocks won’t hold hood, and steering column panel loose.Repairs: ESC vehicle needs, Yaw Rate sensor, G sensor, both ft seat side air bags, and HECU module. Mr. [redacted] declined all repairs.Repairs: lt ft seat belt vehicle needs lt ft seat belt assy and trim panels. Mr. [redacted] declined all needed repairs.Repairs: hood won’t stay open vehicle needs, both hood shocks. Mr. [redacted] declined all needed repairs.Repairs: steering column panel loose. Mauricio reinstalled panel.Mr. [redacted] came and picked his car up on Wednesday (6/1/16). About 2 weeks later Mr. [redacted] stopped by and spoke with Aubrey about vehicle breaking down in [redacted]. Aubrey advised Mr. [redacted] to tow vehicle and we would l[redacted] at it for free. Till this day Mr. [redacted] has not brought vehicle back in. Thank you,
The vehicle that she has purchased has been bombed and detailed several times. If she has any problems in the future she can come in and speak to the managers.
To Whom It May Concern, First and foremost I would like to personally apologize on behalf of my dealership. I am now aware of the situation that happened and I have investigated the matter. I did check the vehicle that you inquired about, and have the printout for it. When I became aware...
of the situation, I further looked at the vehicle that you had the printout for and compered it to the vehicle that you are interested in, it's a different vehicle model and price, I am sure there is a miscommunication somewhere. I have spoken to the sales person and he informed me that they offered you the vehicle that you had the printout for, and did a dealer trade to bring a similar vehicle for your choice of color. I will personally work your deal. you can contact me and bring me any vehicle printout that is available in my inventory and I will honor the internet price. If you have any more questions or concerns please call or e-mail me and I will personally make sure this is taken care of. Thank you, Sam AGeneral Manager of South Loop Hyundai Direct: 713-335-4310sa[redacted]@southloophyundai.com
Please reach out to Aubrey C[redacted] he is my service manager. 281-202-5155 and tell him Trae T[redacted] said to take care of you. He will make it right. If you have any other issues please reach out to me. Thanks, Trae T[redacted]General ManagerSouth Loop Hyundai
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
You are an outright liar. I got your name and phone from Justin and called You.You returned my call and proceeded to make excuses and refuse to honor our contract.Check your return phone calls[redacted]