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South Middlesex Transportation Company

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Reviews South Middlesex Transportation Company

South Middlesex Transportation Company Reviews (32)

Complaint: [redacted] I am rejecting this response because:There lack of customer service-they took the money right away in September-and yet it still took over months for me to receive my itemsI missed out on a total of $worth of Notary Signing Agent jobs due to their lack of efficiencyThey have offered no resolution to this matterSince my employer pays for my commission it doesn't';t matter that they sent me a renewal months priorI work for the [redacted] 's Office (a [redacted] ) which everything has to be budgetedAlso since I have been a Notary my this is the first time that my expiration date has changedThey need to resolver this matter and not keep making excuses Regards, [redacted]

We did receive the customer's applicationThe application had to be mailed back to her on April 20th because of missing information We received the application and it went through the review process again and was sent to the state for approval on May 27th We received the customer's certificate from the state and it was mailed to her on June 14th and her Notary Public Stamp seal was shipped to her from our Stamp Manufacturer on June 10th Our Company is a Nationwide Company and we receive hundreds of applications in this office everyday that we process by batch Once one batch is completed we move on to the next batch When a customer's application has to go back for missing information and it comes back to us there is a delay because the application goes back through the review process again which causes a delay For the State of Florida the average time is sometimes up to weeks to complete If you should have further questions, you may call ###-###-####

This is in response to the custom's rejection of our response The customer's stamp was delivered on November 10, at 11:;am We are a nationwide corporation and for that reason our processing time can run to sometimes weeks depending on the amount of applications received with the customer's batch which was over applications We do have a company that sends out applications to customer's whose commissions are up for renewal months before the expiration dates

We received the customer's application in early November along with hundreds of other applications We reviewed all of the applications, typed them in our database and provided bonds for them Once this was completed the applications were sent to the state for approval on or around November 30thThe state approved the applications and we received the certificates on December 7th at which time all stamps were ordered We received notice from our stamp manufacturer that the customer's stamps shipped out on December 11th and per tracking number [redacted] his stamp was delivered on December 14th Also on December 7th, our phones and internet access was down due to an outage in the area The state notified us that the customer was asking about his application at which time a call was placed to him by one of our customer service representatives using her personal cell phone at 11:am The customer didn't answer the phone so a message was left for him to let him know that his application had been approved and that his stamp had been ordered for him We are a nationwide corporation and [redacted] is by far our busiest state and processing time for this state, depending on the amount of applications received in each batch, would average about weeks to completeIf you should have further questions you may call [redacted]

Complaint: [redacted] I am rejecting this response because: It is now November 9, and I still have not received my Notary Stamp and once again I was forced to reject a Notary Signing Agent Job ($lost)The excuse that they can only send them at a time-Per the Notary Public [redacted] they are uploaded electronically - their claim to be a National Discount place is a statement also - They have coast me a lot of money as well as not being able to notarize documents for my 8-job at the [redacted] 's officeI would like to be compensated for the jobs I have had to reject as well as my stamp - they were quick to charge the company's credit card to get their payment, so they need to compensate my losses Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have since received the materials expected and I am satisfiedA simple email from the business could have eliminated the confusion Best Regards, [redacted] ***

This response is in reference to BBB complaint ID # [redacted] for a [redacted] . As the [redacted] of [redacted] Notary Discount Association Co, we process hundreds of notary renewal applications with the state each month. Sometimes there are many reasons why an application is not... properly processed in a timely matter.Below. I have listed out an explanation of events that transpired in the processing of [redacted] 's notary application1. Her renewal application was mailed out to her approximately 5 months in advance of her notary commission expiration date of 07/06/16.2. We received her application and payment on or about 03/08/16.3. We processed her credit card payment for $98.95 on 03/09/16 at which time the credit card DECLINED.4. On 04/07/16 we verified the credit card numbers and attempted to rerun the credit card for payment.5. Once the credit card payment was received and payment was received with than began the processing of her application with our review department. 6. The application was delayed due to the credit card declining and causing approximately a 30 day delay.7. On 06/24/16, [redacted] from my office provided a contact number to the state as her application had problems from the beginning. 8. [redacted] was advised that the cause for the delay was the credit card payment declining. 9. On 06/24/16, we emailed her application to the State of [redacted] notary [redacted] who has commissioned her and we are now waiting for the final approval of her new Commission number so we can then have her Official notary stamp expedited to her. 10. [redacted] from my office briefed me on the entire conversation as she tried to make [redacted] understand what had transpired during her notary renewal. Finally, we process hundreds of notary renewal applications in [redacted] and the payment must be received before we can begin the audit process with the state. There are times that customers payments decline or the application if missing required information that the state needs to properly commission a notary.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

As the owner of this company I have received and reviewed this customers complaint I'm sorry to see the rejection and apologize for all of the delays, but several things have caused this to become an issueOur Florida renewal applications our mailed out months in advance to avoid and delays in the commissioning processing Customer application was received with only a couple of weeks prior to expirationApplication had to be returned for drivers license and date of birth which caused a delay in processingThe State of Florida was experiencing errors while we attempted to batch her application with the state This was another delay but out of our controlOn 06/06/the state commissioned the customerOn 06/07/state notified us of the commissionOn 06/08/customers stamp was order with our manufactureOn 06/10/customers stamp was shipped to the customer and on 06/13/received her certificate from the state and was mailed out that day

In response to the customer's concerns Her application was sent back to her because she failed to answer one of the questions on the application Unfortuantely we didn't realize that she didn't receive that application until she called on March 3rd and indicated that she didn't receive the returned application We are a nationwide corporation and we handle hundreds of applications and we are sorry to say that we don't have the resources at this time to call all of our customer's whose applications have been returned to them to follow up Her application was sent to the state both via *** *** and ElectronicallyThe state has approved her application and her Notary Public Certificate was mailed to her on March 30th Her Official Notary Public Stamp is currently being made by our Stamp Manufacturer and when they ship it to her they will send a message to her

We originally received this customers application back in February and the credit card "declined" and it was also missing required application informationWe had to contact the customerThis started the processing delay.processing and application review time can take approx 6-
weeks as we receive hundreds of applications that must be (100% accurate) or the state will reject them which causes further delays.I checked on the notary commission with the *** ** *** and this customer renewal expired on August 07th This application is ready to send to the state for final processing this weekOnce confirmation is received the Official Stamp seal will be ordered and delivered.Credit card declines and missing application information can and will effect processing times my several weeks. I would like to just point out that Florida Notary Discount Association for over years has been processing thousands of notary applications in the *** ** *** and has an excellent reputation with the *** ** *** for our electronically batch filed applications Applications that are missing information will need to be re-checked before the can be released for processing Also we process all correct applications first before applications that had missing information or payment issues. As for leaving a voice mail message for me, I have been under going *** *** the last months, so my voice mail states currently "Out of Office".Finally as a Revdex.com accredited business in the *** ** *** who processes thousands of new and renewal applications, we take Revdex.com complaints seriously and do what is required to abide my the Revdex.com standardsSometimes customers who fail to complete the notary application correctly or have payment issues are naturally going to be delayed.Thank you,Mr***

In response to this customer's complaint We did received her notary application in November it was mailed back to her for missing information on or around November 30, Our company didn't realize that she didn't receive the application for correction on until March 3, when she
called Another application has since been received and is currently being prepared to be sent to the state for approval If you have further questions, you may call ***

The company never notified me that my payment was declined When I called on 4/7/to check on my application, I was told the payment did not go through At that time, we verified the information and the card was ran again Only after I called this company to inquire about it did they do anything I called again (I believe in May), to inquire about me application again I was then told by the representative that they see where my payment was taken on 4/7/16, but no one ever did anything with my application I was told it was just sitting there and not being processed for some reason The representative told me at that time they would make sure the application was processed When I still had not heard anything back from this company, I called yet again on 6/24/and was told my application was in a batch that did not go through to the state, they were having system issues and it was kicked back with multiple other applicants, but it had been resubmitted I spoke with the *** ** *** office and was told they did not have my application and to call the *** office, that they may have it I called the *** office and was told they did not have my application either I then called the company back only to find out that my application had not been resubmitted yet, but would be on 6/28/and there was no way to send it before then I can understand the day delay due to the credit card processing issues, however that was from 3/8/to 4/7/16, the days in question What about the days since the payment went through? First it was not even being processed, then it was submitted in a bad batch, then it was not resubmitted I would like to know the date the original batch (that got kicked back) was submitted I asked for that date multiple times but it was never given to me I am not sure it was actually ever submitted in the first place The batch number given to me by *** was not a number with either the *** ** *** or the *** Office according to both of them Complaint: ***
I am rejecting this response because:
Regards,
*** ***

In response to the customer's complaint The customers' application was received in a batch of applications that totaled over applications Each application was then reviewed, typed in our database manually After this process was completed we prepared the bonds and obtained
state fee checks for each application Due to the new state rule we can only send applications at a time We sent this customer's application to the state on on or around 10/20/and received the customer's certificate on October The customer's stamp was ordered on October 30th and shipped on November 3rd to her Florida Notary Discount Association is a Nationwide Company and we receive hundreds of applications from *** a day that are worked on with the batches they arrive in The process from the time we receive applications in this office and the customer receives their stamps in their hands can run to weeks depending on the amount of applications that arrives in each batch

This customer's application was received in our office on Monday January 11th There was over applications received with the customer's applicationThe customer's application is currently in our processing department where it is being reviewed to make sure it is filled out correctly
and her notary public bond is being prepared Due to the amount of applications received in our office for *** the review process can take to weeks to complete and then it will be sent to the state for approval From the time we receive our customers applications to the time the customer receives their stamp the whole process averages to weeks to complete

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
All items have been finally received.Regards,
*** ***

My application was mailed to Florida Notary Discount Tuesday, November 24, 2015, leaving [redacted] to [redacted]. Considering Thanksgiving holiday, it should have made it to their office Monday, November 31, no later than Tuesday, December 1.  It normally takes three days for delivery of mail from [redacted] to [redacted].  And, yes, there was a delay because something wasn't signed.  However, the company put a charge on my card on December 10, 2015, when services were not yet rendered.  If my application was in their office by December 1, there's a big lapse of time between December 1 and December 10.  Do applications sit on their desk for that period of time before they're reviewed? If so, perhaps they need more staff on board.  I have a problem with, one, since the  application was incomplete and no services were rendered, why did they put a charge on my account? Two, why did it take so long to send back the application to complete? Why couldn't I have received a phone call informing about the delay?  I could have quickly filled out another application and mailed it so there would be no delay.  Three, as soon as I received the application back, it was signed and mailed that very day. This is now February and I still don't have a stamp. Since my money has already been taken and since time is of the essence, at this stage I cannot afford to get my notary stamp elsewhere.  I depend on my notary for work, to which I've lost income for the delay of receiving my stamp.  My phone records show that I made a call to them on December 15, December 24, January 6, and January 25 expressing my need, each time offering to pay for it to be expedited.  All I got was, "I'll make a note."  I've had my notary for 19 years or more and not one time have I run into this problem.  This company is not accommodating and has no consideration to their customers.  Being a "nationwide company," they should be more efficient.  Even with my error, it still shouldn't have taken -- as of today, February 2 --  over two months to issue my notary stamp -- which I still don't have in hand. [redacted]

In response to the customer's complaint.  The application was received in our office and on or around January 28, 2016 it was returned to the customer for correction. We did receive the customer's application back via [redacted] on February 9th.  I am sorry to say that we was not...

 able to locate the customer's application.   A call was placed to her asking  who signed for the document and offered for her to send another application to us using our [redacted] Acct Number.   The customer sent over proof of delivery to us which showed that someone in our office did sign for the envelope that her Notary Public Application was in. Since the customer has decided to use another company for her Notary Public Application process she has requested a refund.  A refund for the full amount of the Notary  Bond Package and [redacted] Fee that she paid has been turned in to our [redacted] Department.

Our mail is delivered from the post office to our corporate office on Monday and Thursday.  Her application was mailed on November 24th and our office was closed on November 26th and 27th which means that we received the application on November 30th or December 3rd with over 100 other applications.  All applications are reviewed typed in our database and all credit cards are run electronically when typed in the database.  After the credit card had ran it was found that there was 2 sections that was not completed that needed signatures which is why the application was mailed back to her.  The application was mailed back to her on or around December 10th via [redacted] mail.  I am not sure when the customer's corrected application was received back in our office but when they do arrive the applications go back in the review department to be looked over again, the bond provided and the state fee obtained which can take another 3 to 4 weeks.  Please note that our office was closed on December 24th and December 25th and again on December 31st and January 1st.  All of this was explained in a phone call on January 6th and the application was sent to the state for approval on January 25th and the certificate was received from the state on Friday January 29th and the stamp was ordered on that day. The stamp was shipped out from our stamp manufacturer on February 2nd 2 business days later.  We receive hundreds of applications in this office for [redacted] alone and processing time from the time we receive the application to the time the customer receives their stamp averages 6 to 8 weeks.  This process could take longer if something is wrong with the application, or holidays are during that time.

We are a nationwide corporation who receives hundreds of applications a day for Florida alone.  We received the customer's  application and cashed her check on April 9th.  After the check was cashed her application was sent to our processing department where it was reviewed, bonded...

and then typed into our database.  Normally this process can take up to 3 to 4  weeks to complete due to the amount of applications that  we receive.  However, there was a delay in processing all applications for all states , due to one of our staff members being off for bereavement leave and another on medical leave.  This customer's application will be going to the state for approval next week and as soon as we receive her certificate we will order her supplies.  The customer will receive her Notary Public Supplies in advance of her current expiration date of July 9, 2015.

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Address: 9 Davis Road, Framingham, Massachusetts, United States, 01702-6716

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