South Nassau Communities Hospital Reviews (7)
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South Nassau Communities Hospital Rating
Description: HOSPITALS
Address: One Healthy Way, Oceanside, New York, United States, 11572
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I was recently admitted to South Nassau Hospital to have a [redacted] removed. South Nassau, not being my first choice, did however have a wonderfully qualified surgeon who did an excellent job keeping my facial nerves in tact (Which sometimes is an issue)
During post-op I was taken care of by a wonderful nurse named Fern. Fern made me comfortable and made sure my pain was managed as there is a large incision made under my jaw line with a drain attached.
After being sent up to my room where I would stay until the next day (today) I could not believe the difference in care. I was in excruciating pain and was denied pain medication. Not being able to manage my pain I asked for [redacted] or something to ease the anxiety from sweating profusely in pain. Again, denied medication. When both options seemed impossible I simply asked for something to take to sleep, yet again the answer was no. I wonder how these facilities exist if there is such a lack of care. My body began to shake uncontrollably in pain and anxiety, sweating through my hospital gown, until my eyes finally forced themselves to close around 4:30am.
The practices of South Nassau are despicable and someone should be held responsible. What kind of healthcare facility denies pain management, yet alone a sleep aid.
Doing my due diligence I researched reviews and experiences at this "healthcare facility" and came to find I am one of many who have experienced a lack of care in unsanitary environments, employing rude staff who make inappropriate comments about patients when they can still hear them! South Nassau needs to be corrected in their actions.
[redacted],
[redacted] was seen at the hospital on August **, 2012. At the time of her visit, she presented her insurance information. We verify with HIP that she had active coverage. On...
September *, 2012, we submitted a claim to HIP. On September **, 2012, we received a payment from HIP which fully settled [redacted]'s hospital bill.
On March *, 2013, we received a letter from HIP stating that [redacted]'s coverage was retroactively terminated and as a result, they will be retracting their payment they made to us on September **, 2012. On July **, 2013, HIP retracted their payment. As a result, we forwarded the account to our external billing company (not a collection agency) for further review and investigation. Our external billing company returned the account to us on April *, 2014 stating that [redacted] may have Blue Cross coverage. On April *, 2014, [redacted], a hospital representative, reached out to [redacted] in an attempt to secure any available Blue Cross coverage that may have existed during [redacted]'s visit. [redacted] advised [redacted] that no Blue Cross coverage existed at the time.
On April **, 2014, we reached out to both Blue Cross and HIP and we were advised by both payors that no active coverage existed during [redacted]'s visit.
I spoke to [redacted] and we were able to resolve this case. A statement was sent to [redacted] showing that this account is now closed. [redacted] expressed her satisfaction with the outcome.
Please note that I have advised [redacted] that she may be receiving bills from the Emergency Room Physicians for their professional services. I have advised her that she will need to contact them directly to resolve any of their bills.
Should you require any additional information or have any questions, I may be reached via e-mail at [redacted] or at ###-###-####
[redacted]
[redacted]
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Dear [redacted],
We have received...
notification from New York Revdex.com on 01/**/2016 regarding your concerns relating to the two bills you received from LabCorp. As a provider of care, we make decisions that are in the best interest of our patients. As a result, we have chosen LabCorp as an external vendor to assist us in processing laboratory services.
We do understand that in most cases, covered laboratory services can be benefit specific, such as in your situation, where the services are only covered by specific laboratories. As a result, we have advised LabCorp to discontinue billing you for the two services. South Nassau Communities Hospital will assume the charges for these two services and will submit bills to your insurance carrier. Please be advised however that you will be responsible for any resulting copayments or coinsurances.
Should you have any concerns or questions regarding this matter, kindly contact Abdool R[redacted]-Sr. Director of Patient Financial Services, at ###-###-####.
Review: On April *,2014 I was contacted by [redacted] a billing agent for South Nassau Communities Hospital about services I received in August of 2012. At this time I was insured by H.I.P the hospital was provided with all my insurance information; which was accepted by the hospital. On April [redacted], 2014 [redacted] informed me that H.I.P rejected the bill back in August 2013, stating I did was not covered by with H.I.P. [redacted] then informed me that South Nassau Communities Hospital took the liberty of sending my account to collection in 2012; but the account was rejected. I informed the agent that this was my first time hearing of the issue on April *, 2014; but the account was going to collections to damage my credit for an incident that I was not aware of or had any reason for the bill not being paid. She stated that H.I.P stated I was covered by Blue Cross/Blue Shield, so they rejected the payment one year later. If the collection agency did not reject the account, I would have a delinquent account on my credit that clearly was not an error on my part. I asked for the documents that H.I.P sent the hospital rejecting my payments. [redacted] stated that was not an option. I then asked why can't I see the information about a bill that the hospital is now telling me I responsible for when clearly I was covered; she stated that is against their policy. She did supply me with a claim number [redacted] and then explained that I need to resolve the issue myself. The conflict that I am having with this entire situation is that (1) the bill is two years old (2) at the time or within that year neither hospital or H.I.P contacted me (3) the hospital attempted to put a false debt on my credit prior to contacting me (4) I was not given proof in writing; I was given a confirmation number by phone with no number to H.I.P. I am asking the Revdex.com to please assist me, I am trying to clean my credit and I believe this is truly unfair to address me with a bill that should have been paid for two years after.Desired Settlement: I would like the hospital to resolve this bill. This is between H.I.P and the hospital. I would like proof that it has been resolved and it will not effect my credit. I would like the names of all the employees of H.I.P and the hospital who handled this situation. Thank You!
Business
Response:
[redacted],
[redacted] was seen at the hospital on August **, 2012. At the time of her visit, she presented her insurance information. We verify with HIP that she had active coverage. On September *, 2012, we submitted a claim to HIP. On September **, 2012, we received a payment from HIP which fully settled [redacted]'s hospital bill.
On March *, 2013, we received a letter from HIP stating that [redacted]'s coverage was retroactively terminated and as a result, they will be retracting their payment they made to us on September **, 2012. On July **, 2013, HIP retracted their payment. As a result, we forwarded the account to our external billing company (not a collection agency) for further review and investigation. Our external billing company returned the account to us on April *, 2014 stating that [redacted] may have Blue Cross coverage. On April *, 2014, [redacted], a hospital representative, reached out to [redacted] in an attempt to secure any available Blue Cross coverage that may have existed during [redacted]'s visit. [redacted] advised [redacted] that no Blue Cross coverage existed at the time.
On April **, 2014, we reached out to both Blue Cross and HIP and we were advised by both payors that no active coverage existed during [redacted]'s visit.
I spoke to [redacted] and we were able to resolve this case. A statement was sent to [redacted] showing that this account is now closed. [redacted] expressed her satisfaction with the outcome.
Please note that I have advised [redacted] that she may be receiving bills from the Emergency Room Physicians for their professional services. I have advised her that she will need to contact them directly to resolve any of their bills.
Should you require any additional information or have any questions, I may be reached via e-mail at [redacted] or at ###-###-####
###-###-####
Review: I received two bills of $484 in total for different dates but the same procedure. One I started making small payments and the other one was for another going into collections that I was not even aware of or why. When I called LabCorp (the one issues the invoices) to inquire about both of these bills they said it was for the same exact procedures that my insurance didn't cover. When I asked why the claim was rejected they said they submitted the claim but never heard back nor could they provide some claim #. When I called my insurance company they went over my EOB stating that in fact they did submit a claim but the reason it was rejected was because they sent the two specimens to a out of network without my prior knowledge or consent. I've had past specimens sent to my in network which was quest diagnostics so I do not know why they would sent it to a out of network if I was using a in network hospital & doctor. When in the past they've sent other specimens to quest diagnostics. When I called South Nassau billing dept. they weren't able to help me resolve my issue other than acknowledging that this has been a frequent error that has been occurring in their billing dept. with other patients as well.Desired Settlement: I want the outstanding bill to be written off because it is no where near the amount I would have had to pay if the same specimen was sent to the proper lab in the first place. The money I have sent to lab corp up to now of $190, I would like that refunded. And I am willing to only pay the amount of my patient responsibility copay if it was sent to my proper lab. This was a error of the lab and the hospital therefore I should not be financially responsible for there mistakes.
Business
Response:
Dear [redacted], We have received notification from New York Revdex.com on 01/**/2016 regarding your concerns relating to the two bills you received from LabCorp. As a provider of care, we make decisions that are in the best interest of our patients. As a result, we have chosen LabCorp as an external vendor to assist us in processing laboratory services. We do understand that in most cases, covered laboratory services can be benefit specific, such as in your situation, where the services are only covered by specific laboratories. As a result, we have advised LabCorp to discontinue billing you for the two services. South Nassau Communities Hospital will assume the charges for these two services and will submit bills to your insurance carrier. Please be advised however that you will be responsible for any resulting copayments or coinsurances. Should you have any concerns or questions regarding this matter, kindly contact Abdool R[redacted]-Sr. Director of Patient Financial Services, at ###-###-####.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,