Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The true issue of this complaint has not been validated The specifications that Senio claim IN THEIR OWN WEBSITE do not adhere to what material was received by me These are not MY SPECIFICATIONS I personally suspect that Senio may be sending US (SOS) the scrap from their existing product line process under the guise that it is 'hand made' Why would restocking fee be so easily waived by SENIO? Of course, if SOS does not challenge this, I suspect they will continue to be duped As state before, I was comfortable with the rough edges, but am not with the other criteria previously stated I must say, however, I do find it humorous to compare $worth ($20/sq foot) of tile to nuts and bolts from a hardware store regarding inspection.Regarding the restocking and shipping fees, I again reiterate why a QUALITY issue should be passed on to the end customer? I was willing to accept tile which met the specification.South One Supply did NOT reasonably satisfy me by contacting Senio to challenge the real complaint I would have been very interested in the ***'s response (and so should SOS) If SOS is unwilling to investigate (even challenge) the products they sell from their ***'s, what value are they in retail sales?At this point I conclude there is nothing further to learn from either side and feel the complaint has run its course No action from either side is required.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The true issue of this complaint has not been validated The specifications that Senio claim IN THEIR OWN WEBSITE do not adhere to what material was received by me These are not MY SPECIFICATIONS I personally suspect that Senio may be sending US (SOS) the scrap from their existing product line process under the guise that it is 'hand made' Why would restocking fee be so easily waived by SENIO? Of course, if SOS does not challenge this, I suspect they will continue to be duped As state before, I was comfortable with the rough edges, but am not with the other criteria previously stated I must say, however, I do find it humorous to compare $worth ($20/sq foot) of tile to nuts and bolts from a hardware store regarding inspection.Regarding the restocking and shipping fees, I again reiterate why a QUALITY issue should be passed on to the end customer? I was willing to accept tile which met the specification.South One Supply did NOT reasonably satisfy me by contacting Senio to challenge the real complaint I would have been very interested in the ***'s response (and so should SOS) If SOS is unwilling to investigate (even challenge) the products they sell from their ***'s, what value are they in retail sales?At this point I conclude there is nothing further to learn from either side and feel the complaint has run its course No action from either side is required.Regards, [redacted]