South Orange Disposal

Good Afternoon,I spoke directly to [redacted] todayWe were able to rectify the situation on the phone togetherI am confident there will be no further issues in the futureI appreciated her cooperationShe is free to contact me directly in the future with and questions or concerns! Best Regards, [redacted] ***Operations Manager

Complaint: [redacted] I am rejecting this response because: Let's be clear, I have paid in advance for a service the Mr [redacted] stopped without verbal or written warning(when I told the employee in my driveway that I did not want a sticker all he said was "I'll tell my supervisor") There is no contract that states any of his sticker rulesMy immediate neighbors have no stickers on their trash cans and continue to have service One neighbor sets out a trash bag each Saturday and it is picked upMr***'s company has been picking up my trash since February without incident so they do work well without stickersI have stated I am willing to put an orange sticker on my trash can; Mr [redacted] can tell me the exact dimensions he needs I have already ordered the vinyl sticker materialIf this is still not acceptable to Mr [redacted] then I would like to see his sticker rules printed on the next billing to his customers with a date that everyone needs to be compliant by or all service will be terminated Regards, [redacted] ***

South Orange Disposal Cohas been providing trash collection services for South Orange Residents since We offer types of service: Plan #One (1) gallon Garbage Can picked up time per week-$per month (Orange Decal) Plan #Two (2) gallon Garbage Can picked up time per week-$per month (Blue Decals)Plan #Two (2) or Three (3) gallon Garbage cans picked up twice per week-$per month South Orange Disposal Coprovides trash collection services for approximately 3,residentsA majority of our customers are signed up with plan#The other residents are signed up with plan#and plan #All plan #and plan #customers were informed when they signed up that decals were required to be placed on their garbage cansSouth Orange Disposal Codoes not have any written contract with our South Orange residents, only verbal agreements when signing up with a particular planMr [redacted] is the first customer in three years that has complained about the decals and the first to want to be compensated for having a decal placed on his garbage canOur decals are not for advertisement purposesOur decals are used to ensure proper, reliable and dependable service that our customers expectThe decals help our employees distinguish what residents pay for plan #1, #& #Furthermore, the decals ensure that all residents are following the guidelines of our verbal agreement and are not trying to steal services that they are not paying forIn order to be in complete compliance with our verbal agreements, all one time per week customers must have either an orange or blue decal on their garbage cansSincerely, [redacted] President

Complaint: ***
I am rejecting this response because:Let's be clear, I have paid in advance for a service the Mr*** stopped without verbal or written warning(when I told the employee in my driveway that I did not want a sticker all he said was "I'll tell my supervisor")There is no contract that states any of his sticker rules.My immediate neighbors have no stickers on their trash cans and continue to have service One neighbor sets out a trash bag each Saturday and it is picked up.Mr***'s company has been picking up my trash since February without incident so they do work well without stickers.I have stated I am willing to put an orange sticker on my trash can; Mr*** can tell me the exact dimensions he needs I have already ordered the vinyl sticker material.If this is still not acceptable to Mr*** then I would like to see his sticker rules printed on the next billing to his customers with a date that everyone needs to be compliant by or all service will be terminated
Regards,
*** ***

South Orange Disposal Co. has been providing trash collection services for South Orange Residents since 1945. We offer 3 types of service:Plan #1 One (1) 32 gallon Garbage Can picked up 1 time per week-$24.00 per month (Orange Decal)Plan #2 Two (2) 32 gallon Garbage Can picked up 1 time per...

week-$28.00 per month (Blue Decals)Plan #3 Two (2) or Three (3) 32 gallon Garbage cans picked up twice per week-$35.00 per monthSouth Orange Disposal Co. provides trash collection services for approximately 3,900 residents. A majority of our customers are signed up with plan#3. The other residents are signed up with plan#1 and plan #2. All plan #1 and plan #2 customers were informed when they signed up that decals were required to be placed on their garbage cans. South Orange Disposal Co. does not have any written contract with our South Orange residents, only verbal agreements when signing up with a particular plan.Mr. [redacted] is the first customer in three years that has complained about the decals and the first to want to be compensated for having a decal placed on his garbage can. Our decals are not for advertisement purposes. Our decals are used to ensure proper, reliable and dependable service that our customers expect. The decals help our employees distinguish what residents pay for plan #1, #2 & #3. Furthermore, the decals ensure that all residents are following the guidelines of our verbal agreement and are not trying to steal services that they are not paying for. In order to be in complete compliance with our verbal agreements, all one time per week customers must have either an orange or blue decal on their garbage cans.Sincerely,[redacted] President

Good Afternoon,
I spoke directly to [redacted] today. We were able to rectify the situation on the phone together. I am confident there will be no further issues in the future. I appreciated her cooperation. She is free to contact me directly in the future with and questions or...

concerns! Best Regards,
 
[redacted]
Operations Manager

South Orange Disposal Co. has been providing trash collection services for South Orange Residents since 1945. We offer 3 types of service:
Plan #1 One (1) 32 gallon Garbage Can picked up 1 time per week-$24.00 per month (Orange Decal)
Plan #2 Two (2) 32 gallon Garbage Can picked up 1...

time per week-$28.00 per month (Blue Decals)Plan #3 Two (2) or Three (3) 32 gallon Garbage cans picked up twice per week-$35.00 per month
South Orange Disposal Co. provides trash collection services for approximately 3,900 residents. A majority of our customers are signed up with plan#3. The other residents are signed up with plan#1 and plan #2. All plan #1 and plan #2 customers were informed when they signed up that decals were required to be placed on their garbage cans. South Orange Disposal Co. does not have any written contract with our South Orange residents, only verbal agreements when signing up with a particular plan.
Mr. [redacted] is the first customer in three years that has complained about the decals and the first to want to be compensated for having a decal placed on his garbage can. Our decals are not for advertisement purposes. Our decals are used to ensure proper, reliable and dependable service that our customers expect. The decals help our employees distinguish what residents pay for plan #1, #2 & #3. Furthermore, the decals ensure that all residents are following the guidelines of our verbal agreement and are not trying to steal services that they are not paying for. In order to be in complete compliance with our verbal agreements, all one time per week customers must have either an orange or blue decal on their garbage cans.
Sincerely,
[redacted] President

Complaint: [redacted]
I am rejecting this response because:
Let's be clear, I have paid in advance for a service the Mr. [redacted] stopped without verbal or written warning. (when I told the employee in my driveway that I did not want a sticker all he said was "I'll tell my supervisor")
There is no contract that states any of his sticker rules.
My immediate neighbors have no stickers on their trash cans and continue to have service.  One neighbor sets out a trash bag each Saturday and it is picked up.
Mr. [redacted]'s company has been picking up my trash since February without incident so they do work well without stickers.
I have stated I am willing to put an orange sticker on my trash can; Mr. [redacted] can tell me the exact dimensions he needs.  I have already ordered the vinyl sticker material.
If this is still not acceptable to Mr. [redacted] then I would like to see his sticker rules printed on the next billing to his customers with a date that everyone needs to be compliant by or all service will be terminated.
Regards,
[redacted]

Good Afternoon,I spoke directly to [redacted] today. We were able to rectify the situation on the phone together. I am confident there will be no further issues in the future. I appreciated her cooperation. She is free to contact me directly in the future with and questions or...

concerns! Best Regards, [redacted]Operations Manager

Review: I move to South Orange in February of 2015 and set up service with South Orange Disposal (SOD) for weekly trash collection. There was no contract to fill out just pay the prorated amount ahead and service started. Later in the year someone from SOD placed a sticker advertising their business on my trash can without asking me and I spray painted it out. About two weeks ago a representative from the company approached me and asked to place a sticker advertising their business on my trash can and I said no. I told him if he wanted to advertise on my trash can I should be compensated. Last Saturday on my normal collection day my trash was not picked up. I emailed SOD that my trash collection was missed and I would be deducting one weeks service from my next payment. The office emailed me back that I must have a sticker on my can in order to have trash picked up, if I had any further questions call the office. I called the office and asked if I could see the contract stating a sticker was part of the service requirement. I was told there was no contract but I should speak with a supervisor. When I spoke with [redacted] he informed me all customers needed stickers for service and at my level I needed an orange sticker. I told him I would place an orange sticker on my trash can but not his. He said that was unacceptable and I would not be having trash collection service until I did. Keep in mind there is no contract, my next door neighbor who's trash cans are 3 feet from mine have no stickers but had her trash picked up Saturday. I am being singled out. Either everyone has a sticker for trash collection or no one does. Once again I offered to put an orange sticker on my trash can. This all might seem trivial but I do not feel I should be forced to advertise for a company that I feel has given me less than favorable service in the past and now.Desired Settlement: Pick up my trash with my own orange sticker on my trash can and credit my bill for services not received. (right now one week)

Business

Response:

South Orange Disposal Co. has been providing trash collection services for South Orange Residents since 1945. We offer 3 types of service:Plan #1 One (1) 32 gallon Garbage Can picked up 1 time per week-$24.00 per month (Orange Decal)Plan #2 Two (2) 32 gallon Garbage Can picked up 1 time per week-$28.00 per month (Blue Decals)Plan #3 Two (2) or Three (3) 32 gallon Garbage cans picked up twice per week-$35.00 per monthSouth Orange Disposal Co. provides trash collection services for approximately 3,900 residents. A majority of our customers are signed up with plan#3. The other residents are signed up with plan#1 and plan #2. All plan #1 and plan #2 customers were informed when they signed up that decals were required to be placed on their garbage cans. South Orange Disposal Co. does not have any written contract with our South Orange residents, only verbal agreements when signing up with a particular plan.Mr. [redacted] is the first customer in three years that has complained about the decals and the first to want to be compensated for having a decal placed on his garbage can. Our decals are not for advertisement purposes. Our decals are used to ensure proper, reliable and dependable service that our customers expect. The decals help our employees distinguish what residents pay for plan #1, #2 & #3. Furthermore, the decals ensure that all residents are following the guidelines of our verbal agreement and are not trying to steal services that they are not paying for. In order to be in complete compliance with our verbal agreements, all one time per week customers must have either an orange or blue decal on their garbage cans.Sincerely,[redacted] President

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Let's be clear, I have paid in advance for a service the Mr. [redacted] stopped without verbal or written warning. (when I told the employee in my driveway that I did not want a sticker all he said was "I'll tell my supervisor")There is no contract that states any of his sticker rules.My immediate neighbors have no stickers on their trash cans and continue to have service. One neighbor sets out a trash bag each Saturday and it is picked up.Mr. [redacted]'s company has been picking up my trash since February without incident so they do work well without stickers.I have stated I am willing to put an orange sticker on my trash can; Mr. [redacted] can tell me the exact dimensions he needs. I have already ordered the vinyl sticker material.If this is still not acceptable to Mr. [redacted] then I would like to see his sticker rules printed on the next billing to his customers with a date that everyone needs to be compliant by or all service will be terminated.

Regards,