South Oxford Management Reviews (%countItem)
South Oxford Management Rating
Address: 5151 Belt Line Rd STE 1100, Dallas, Texas, United States, 75254-6739
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I rented an apartment from South Oxford management company for 2 yrs.My lease was about to go on a renewal.I decided not to renew. Fallowed their guide lines for moving.I moved out in a timely manner.leaving the apartment complex. Leaving it looking pristine.(ready to move in ready) with pictures that I have taken.Now comes a yes and a half I get a bill in the mail from a collection agency say I owe them money for walls having water damage as well as near the dishwasher the floor was rotting and they wanted to charge me for that.
Product_Or_Service: Rented
Other (requires explanation) I just want it removed from my credit report.Since at the time you did not go though my renters insurance.
We are unable to locate this resident in our system. I need the following:
Either an apartment number and or if he had a roommate their name as well as it could be under their name. We will be more than happy to look into this complaint if I had those items.
I am requesting 3 times my security back as it has been wrongfully withheld by SomLiving.
On March 22nd, 2020, I vacated my apartment at The Austin Apartment Complex. On that date, I provided the leasing office my updated forwarding address and asked what to do with the keys. They let me know to leave them in my apartment with the door unlocked as they couldn't touch the keys until my actual recorded move out date, which was March 24th. On April 13th, they emailed me asking for an updated forwarding address, which I had already provided. I responded that day with my forwarding address. Since this date, I have not received my Move Out Statement or my Security Deposit. I have sent emails and left voicemails. I am also unable to get in contact with the corporate office. It has been 40 days since I have vacated and have not received any further communication. They are wrongfully withholding my security deposit, See Texas Property Code Section 92.109.
I placed a security deposit of $937.50 and am requesting 3 times that amount, for a total of $2,812.50.
I have been asking for my guest bathroom toilet to be fixed the correct way since the end of May of 2019. It is still not fixed. There is black mold.
The problem began in May and I have talked to ***, and now ***. There is black mold in both bathrooms, the toilet in the guest bathroom is not installed properly and the toilet is running 24 hours a day. There is black mold in the master bathroom and you can see where the maintenance personnel is using spray paint to cover up the black mold. The maintenance personnel also used spray paint in our guest bathroom on Sunday August 25th the maintenance personnel came to our apartment and used spray paint to cover up the black mold in our guest bathroom, while my wife, son, and I were in the apartment. He also attempted to patch the cracked tank that continued to leak after that. My family and I had the wonderful pleasure of smelling spray paint fumes on top of black mold. I am living on a fixed income because I am 100 percent disabled through Veterans Affairs. We did not have the funds to leave our apartment. It caused all 3 of us to have major headaches. I am pretty sure if you come through and investigate most of these apartments the majority of the tenants here are living with black mold. This is a major health hazard and can potentially lead to respiratory issues, among other health issues. I have enough health issues as it is from the Army and burn pits overseas. I do not need The Heights of Benbrook to add to these health issues. I have pictures and documentation stating how long we have been trying to get this issue fixed.
The black mold needs to be removed from the master bathroom and the toilet in the guest bathroom needs to be completely replaced, even though the black mold was already removed out of that bathroom. It was first covered up with spray paint and the tank was patched, instead of being replaced. The toilet in the guest bathroom wobbles, is not secured to the floor properly, runs 24 hours a day and the chain falls off the handle so we have to manually flush it. On top of that the toilet seat is broken and not fastened down properly.
Contact Name and Title: Barbara *** Regl Mgr
Contact Phone: XXXXXXXXXX
Contact Email: ***@somliving.com
We apologize for the delays in addressing our Resident's concerns and have confirmed that he is satisfied with the completed repairs. Below is a copy of the email he sent thanking the Team for their efforts. We have also waived his late fee as a courtesy for the inconveniences.
I hope this e-mail finds you well, I was writing to let you know that I will be making my rent payment on the 21st of this month because all of my issues were fixed and you were on top of the maintenance crew. I would like to thank you for your hard work and perseverance in fixing all of our problems we were having. The only thing I would ask at this point is that we do not have to pay late fees. I am willing to pay the total amount due for the month of August. If I am penalized for late fees I am more than willing to pay them. I am sorry that I was upset with the issues, I just wanted them fixed in a timely manner. Thank you for understanding and your hard work, time and effort. I really appreciate having a decent property manager that truly cares.
Sincerely
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because we were told that the floor would be replaced on September 2nd 2019, which was water stained and covered in mildew and we had to submit another work order for someone to come out and fix the floor. After another complaint to South Oxford management we were told someone would be out to fix the floor first thing Monday morning on September 9th. We canceled all of our plans for work and school and were not informed until 1pm that the contractor would not be out until Tuesday morning September 10th, 2019. We both had to end up leaving Tuesday because we couldn't cancel plans a second day. Not even sure if the floor was replaced correctly.
Wrongful towed my car and still hasn't called me back about management
My car was towed on July 20th for wrong residence sticker but it's a car still in parking lot with same sticker. I renewed my lease at the end of February and asked for a new residence sticker I was told no even though she already had my car insurance. I also put in work others and never got them fixed. I contacted upper management and they never called me back and I called three times. The upper management is just as rude as the apartment manager in the ***!!
I request that my car be returned and my apartment gets fixed.
The leasing agent Tyra ***, said I was approved for an apartment at Waterford but went back on her word the day of move in.
this is the email sent to South Oxford Management: As I previously explained to you that I understand that are certain guidelines that are to be followed. And if the reason found was due to child support payment then that is fine. I am still not understanding why Tyra could not communicate that to me before move in date when I gave her all the necessary documentations back on 3/18/2019 which was plenty of time. I could have continued with my apartment search. I understand that South Oxford management also have certain policies and procedures that are to be followed when working as a leasing agent. Tyra showed very poor qualification to be working in this position.
Please see the below email where Tyra confirms that I did communicate with her that I was not getting child support payments. As well as her coaching me on how to fill out the form. She still had not mention anything about being declined due to child support. So I moved forward with making plans to move in on the 28th. Also see below where she states she moved me to another apartment due to the other one not being ready. Still no mention of child support. Also see where I communicated with her about my electric being switched over there, still no mention of me not meeting the requirements. The lack of empathy shown for my family really disgust me and leaves me at disbelief. In my 40 years I have never been thru anything like this. I am a single parent and this person basically put me and my three children out on the street, when all she had to do was say that I did not meet the requirements before move in day. Below is the breakdown that Tyra *** and Heather *** poor core values as individuals, as women and as representatives of South Oxford Management caused me.
Days taken off work $ 354.56
movers fee $ 150.00
storage fees $ 130.00
hotel stay $ 400.00
$ 1,034.56
Last but not least, after being lead to believe I would be a resident at Waterford I moved forward doing a change of address, which I had to cancel. My daughter who is a senior was expecting her senior pics and announcements in the mail during this time. Well due to the change of address cancelation her photos are lost somewhere in the mail as well as her announcements for graduation. No telling when they will come thru for us. So thanks for that too, when this is supposed to be a joyous time for me and daughter. Tyra took that from us. This woman caused a lot of stress and inconvenience for my whole family. So yes she does owe me and my kids for everything she caused when things did not have to be this way. Thank you for your time and my time and money wasted.
Due to Tyra leading me to believe I was approved for apartment, I had to make other arrangements which cost me a lot of money. I feel that the company is liable for this damages due to their neglect of lack of professionalism and training.
Apologies. Corporate address was not updated with Revdex.com. Address is ***@somliving.com. The answer to the complaint is as follows: The claimant falsified information on her forms stating that she did not have court ordered child support when she did. We are a tax credit property that limits your income. When our Compliance department reviewed the documentation, it was discovered that she did indeed have a court order. Her application was then denied.
Respectfully Denise Barnett
(The consumer indicated he/she DID NOT accept the response from the business.)
The response still does not excuse the reason why Tyra could not communicate that to me before move in date of May 28th after she coached me into how to fill the form out. I was not receiving court ordered child support payments. So nothing was falsified. She costed me a lot of money for simply not doing her job as a leasing agent and leading me on to believe that I was approved. And everyone is over looking the fact that you don't do people like this. Especially a single mom with children that I'm responsible for. I have yet to receive an official apology from the management in which Tyra works for or any compensation for the pain and sufferings for her wrong doings in all which could have been prevented. Tyra and the management company she works under is a disgrace to the world and society for doing families this way.
Forwarded message
From: ***@gmail.com
Date: Thu, Jul 5, 2018, 9:55 AM
Subject:
To: ***@yahoo.com
To whom this concerns my name is *** and I stay in *** at La *** Apts.
In the month of June I was charged a late fee of $50.00 for paying my rent on the 4th which I had special circumstances in that I came back from out of town on Saturday June 2nd after office hours was unable to turn in rent.
Sunday June 3rd office is closed and with no drop box or electronic payment available I was forced to pay my rent Monday June 4th even though my money order clearly states it was purchased June 3rd morning.
I signed a contract that states it's not late till after the 3rd. I talked to the lady in the office about how to pay rent if office is closed and no drop box or electronic payment available. She told me to talk to manager and I've tried 3 times to come back when she said the manager would be there and was not able to get a hold of them. I left a message with my number to have the manager contact me about this with no response.
So now this month of July I paid my rent on the 3rd and office assistant and maintenance man comes to my apt. at 9pm with papers telling me I owe $100 dollars for late fees and I asked for a manager's number to discuss this and was told no I can catch her on Monday during office hours.
I feel I'm getting the run around and trying to find a manager who's dodging or not concerned with this situation. We are already limited to the office for 3hours out of the day, a laundry mat that's locked up unless u get a key from the office, and want to rip its tenants off on a flaw in there system.
Now I work out of state a lot and I don't know what I'm suppose to do wen I come back from L.A. or New Orleans and have this situation I'm sure it's had to happen to someone else and I would like something done so we as tenants don't have this discretion and a better system of payment can be achieved
I would like
Billing Adjustment A better payment system or open on the days that the third fall on sundays And a complaint address that exists
This is in response to complaint #XXXXXXXX, made by ***. We have spoken to Mr. about his situation, and he has confirmed that the community he lives at is located in Dallas, TX. We are Las Ventanas located in *** NM and managed by *** property management. The property Mr. is talking about is *** Apartments located in Dallas, TX and managed by South Oxford Management. He has also made it clear that he did not know who the management company was and that is why our management company got the notification. We understand mix-ups happen and we want to wish Mr. the best of luck in handling his dispute.