From: *** ***
Sent: Thursday, June 26, 4:PM
To: drteam
Subject: Travelodge complain id # ***
Revdex.com,
This is *** from Travelodge South Padre Island, Tx
We received a complain from
guest *** *** on a stay in April
( ID # *** )after reviewing his folio I found that there was a discrepancy
in the rates , I believe that after checking in the guest the rates in the computer
changed to the regular rack rateI went ahead and credited the guest card
for the amount of $34.32.
I tried reaching the guest by phone, but could not reach himso I emailed him a
copy of the credit to his email
I will send a copy of that credit by fax to Revdex.com
Thank you
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Thank you so much, I am very happy because you help me with that problem. When I receive the money difference I let you know thanks.
From: *** ***
Sent: Thursday, June 26, 4:PM
To: drteam
Subject: Travelodge complain id # ***
Revdex.com,
This is *** from Travelodge South Padre Island, Tx
We received a complain from
guest *** *** on a stay in April
( ID # *** )after reviewing his folio I found that there was a discrepancy
in the rates , I believe that after checking in the guest the rates in the computer
changed to the regular rack rateI went ahead and credited the guest card
for the amount of $34.32.
I tried reaching the guest by phone, but could not reach himso I emailed him a
copy of the credit to his email
I will send a copy of that credit by fax to Revdex.com
Thank you
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Thank you so much, I am very happy because you help me with that problem. When I receive the money difference I let you know thanks.