South Pittsburgh Anesthesia Group

Dear Mr***:Upon further investigation of your account, your payment of $was credited to the wrong account numberAttached is a copy of the *** ** *** *** of PaymentPlease note the account number listed is not your account number and thus resulted in the error.Your account, number *** has been removed from bad debt and your payment appliedAlso, we contacted the collection agency to remove your account from their system.We apologize for any inconvenience and consider this matter closed.Sincerely,Accounts Receivable

On 1-25-at approximately 3:p.m. eastern standard time I received a phone call from the identified party. In a very aggressive tone he ask for a manager and I told him I was the manager. He said that he had paid his medical bill to us in June and that we turned him over to
a collection agency. He insisted that I take care of it. I told him that our billing service was closed for the day and that I would have someone call him in the morning, and that I had no access to the billing service computer systemI asked him for his full name, date of service and a phone number. He insisted that I give him the name of the person and what time they would be calling him back, and that I owed him an apology for our error. I told him that we would review the account and let him know what our findings were. He continued with an aggressive tone, so once again I told him that someone from our billing service would get back to him in the morningI said thank you and then hung up the phone. Our billing service called him back at 7:a.m. on 1-26-and left a message telling him we have no record of his check and that we would need a copy of the front and back of the check in question. The billing service has not heard back from him.Donna *P***Business ManagerSouth Pittsburgh Anesthesia Assoc., P.C.###-###-####

On 1-25-at approximately
"border-bottom-width: 1px; border-bottom-style: dashed; border-bottom-">3:p.m. eastern standard time I received a phone call from the identified party. In a very aggressive tone he ask for a manager and I told him I was the manager. He said that he had paid his medical bill to us in June and that we turned him over to a collection agency. He insisted that I take care of it. I told him that our billing service was closed for the day and that I would have someone call him in the morning, and that I had no access to the billing service computer systemI asked him for his full name, date of service and a phone number. He insisted that I give him the name of the person and what time they would be calling him back, and that I owed him an apology for our error. I told him that we would review the account and let him know what our findings were. He continued with an aggressive tone, so once again I told him that someone from our billing service would get back to him in the morningI said thank you and then hung up the phone. Our billing service called him back at 7:a.m. on 1-26-and left a message telling him we have no record of his check and that we would need a copy of the front and back of the check in question. The billing service has not heard back from himDonna *P***
Business Manager
South Pittsburgh Anesthesia Assoc., P.C###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear Mr. [redacted]:Upon further investigation of your account, your payment of $285.00 was credited to the wrong account number. Attached is a copy of the [redacted] of Payment. Please note the account number listed is not your account number and thus resulted in the error.Your account, number [redacted] has been removed from bad debt and your payment applied. Also, we contacted the collection agency to remove your account from their system.We apologize for any inconvenience and consider this matter closed.
Sincerely,Accounts Receivable

Review: On June 12 a payment of $285.00 was via check #[redacted] from [redacted]s as custodian of my HSA sent to South Pittsburgh Anesthesia. The Service Date was 04/02/15.

The Bill was mailed 06/12/2015 and the check was cashed on 06/22/2015. On 09/29/15 this was turned over to collections. I called to resolve the issue and spoke with a Donna. She made no apology as said the billing department was gone for the day and I could call back. Would not provide the name or contact of a person that would contact me, or her supervisor. This is being reported to my credit bureau. As a "manager", she made no attempt to resolve the issue. As asked for the name of a person that I would receive a call from and when I could expect to hear from someone. Her response was to hang up.Desired Settlement: I want a letter of apology and a deletion letter sent to the collection agency. I would like a copy and sent to me via regular mail and fax.

Business

Response:

On 1-25-16 at approximately 3:34 p.m. eastern standard time I received a phone call from the identified party. In a very aggressive tone he ask for a manager and I told him I was the manager. He said that he had paid his medical bill to us in June and that we turned him over to a collection agency. He insisted that I take care of it. I told him that our billing service was closed for the day and that I would have someone call him in the morning, and that I had no access to the billing service computer system. I asked him for his full name, date of service and a phone number. He insisted that I give him the name of the person and what time they would be calling him back, and that I owed him an apology for our error. I told him that we would review the account and let him know what our findings were. He continued with an aggressive tone, so once again I told him that someone from our billing service would get back to him in the morning. I said thank you and then hung up the phone. Our billing service called him back at 7:45 a.m. on 1-26-16 and left a message telling him we have no record of his check and that we would need a copy of the front and back of the check in question. The billing service has not heard back from him.