Dear [redacted], South Point Hyundai has a great deal of respect for all of our customers, providing each customer with the very best customer service is our one and only goal. In the case of Mrs. [redacted] I would suggest that Mrs. [redacted] go back to the vehicle inspection that was done...
prior to her dropping her car off in our Service Department. After reviewing these documents for myself it is clear to me that the vehicle was damaged prior to her leaving the car at our Service Facility. Additionally Mrs. [redacted] initialed beside each area that was pointed out in the inspection. As a sign of good faith South Point Hyundai will offer Mrs. [redacted] 30% off her next scheduled maintenance performed at our dealership. Respectfully, [redacted]
General ManagerSouth Point HyundaiWk [redacted]Cell [redacted]
South Point statement: At Ms.[redacted]s initial visit she was informed of a Pull Ahead Program for maturing leases offered by Hyundai Motor America.The program consisted of up to 3 payments waived, disposition fee of $400.00 waived and a wear and tear credit up to $250.00 ....
After Ms.[redacted] informed us that her father would not be assisting her in leasing another Hyundai she was made aware the program would not apply as she was not the registered owner or on the lease agreement. Ms. [redacted] then visited our dealership a month later to purchase another vehicle ; [redacted]s statement: I cannot recall all of the details of my interactions with Ms. [redacted] however I have worked with South Point Hyundai since 2009 so I am very familiar with leasing and the process that is associated with this so I would never tell a customer that all additional charges would be waived especially for a lease that is not even theirs. We have also had the same lease specialist for some time now, [redacted], and all leases are processed through him to have Hyundai do the inspection as the individual dealerships do not perform the final inspections. I am confident that [redacted] and myself along with the rest of the dealership would have informed Ms. [redacted] that Hyundai will be doing an inspection and will bill her father for any excessive damages or mileage. As Ms. [redacted] stated I was brought in to assist in finalizing her purchase but the rest had already been taken care of. Therefore I would have just been updating the paperwork that had already been reviewed by Ms. [redacted] and the Internet Sales Manager from the month prior so our interaction was very limited. Ms. [redacted] reached out to me once her father received the bill and asked for my assistance. I did get with my management staff to contact a rep from Hyundai who worked to get the disposition fee waived. Once I was informed that they were crediting her account I informed Ms. [redacted] of this and she was unhappy that Hyundai was only able to assist in waiving the fees but could not waive the damages or mileage incurred while she was in possession of the vehicle during her fathers lease. [redacted] Cell Number
Dear [redacted], South Point Hyundai has a great deal of respect for all of our customers, providing each customer with the very best customer service is our one and only goal. In the case of Mrs. [redacted] I would suggest that Mrs. [redacted] go back to the vehicle inspection that was done...
prior to her dropping her car off in our Service Department. After reviewing these documents for myself it is clear to me that the vehicle was damaged prior to her leaving the car at our Service Facility. Additionally Mrs. [redacted] initialed beside each area that was pointed out in the inspection. As a sign of good faith South Point Hyundai will offer Mrs. [redacted] 30% off her next scheduled maintenance performed at our dealership. Respectfully, [redacted]
General ManagerSouth Point HyundaiWk [redacted]Cell [redacted]
South Point statement: At Ms.[redacted]s initial visit she was informed of a Pull Ahead Program for maturing leases offered by Hyundai Motor America.The program consisted of up to 3 payments waived, disposition fee of $400.00 waived and a wear and tear credit up to $250.00 ....
After Ms.[redacted] informed us that her father would not be assisting her in leasing another Hyundai she was made aware the program would not apply as she was not the registered owner or on the lease agreement. Ms. [redacted] then visited our dealership a month later to purchase another vehicle ; [redacted]s statement: I cannot recall all of the details of my interactions with Ms. [redacted] however I have worked with South Point Hyundai since 2009 so I am very familiar with leasing and the process that is associated with this so I would never tell a customer that all additional charges would be waived especially for a lease that is not even theirs. We have also had the same lease specialist for some time now, [redacted], and all leases are processed through him to have Hyundai do the inspection as the individual dealerships do not perform the final inspections. I am confident that [redacted] and myself along with the rest of the dealership would have informed Ms. [redacted] that Hyundai will be doing an inspection and will bill her father for any excessive damages or mileage. As Ms. [redacted] stated I was brought in to assist in finalizing her purchase but the rest had already been taken care of. Therefore I would have just been updating the paperwork that had already been reviewed by Ms. [redacted] and the Internet Sales Manager from the month prior so our interaction was very limited. Ms. [redacted] reached out to me once her father received the bill and asked for my assistance. I did get with my management staff to contact a rep from Hyundai who worked to get the disposition fee waived. Once I was informed that they were crediting her account I informed Ms. [redacted] of this and she was unhappy that Hyundai was only able to assist in waiving the fees but could not waive the damages or mileage incurred while she was in possession of the vehicle during her fathers lease. [redacted] Cell Number