South Regional Truck Sales, LLC

Hi, this is [redacted] the Title Clerk for MNL Truck Sales, INC., This customer received her title at her bank on 2/9/which is approximately days from taking delivery of the truck an leaving our propertyThe customer was also given a day temp tag to run on, which gave us days to get the title work processed an submitted to her lender

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

MR [redacted] WAS SENT PICTURES OF THE TRUCK, HE TEST DROVE AND INSPECTED THE TRUCK BEFORE PURCHASINGHE SIGNED THE DELIVERY RECEIPT AS SATISFIEDTHIS IS A USED TRUCK AND THEY HAVE PROBLEMS SOMETIMES THE PDF INCLUDED IS HIGHLIGHTED WHERE HE SIGNED AGREEING TO THOSE TERMS

Hi, this is [redacted] the Title Clerk for MNL Truck Sales, INC., This customer received her title at her bank on 2/9/2016 which is approximately 8 days from taking delivery of the truck an leaving our property. The customer was also given a 7 day temp tag to run on, which gave us 7 days to get the...

title work processed an submitted to her lender.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint:...

[redacted]
I am rejecting this response because: I go back to the origin** complaint of false advertisement.  This truck was advertised as having a "new re-manufactured motor", and in less than 3 months we had to rebuild the motor.  The company that rebuilt the motor informed us that the parts used in the "new re-manufactured motor" that came from MNL, were not new parts nor were they  even  matched sets. I am totally aware that I purchased a used vehicle, however I purchased the truck with the understanding that it had a new rebuild motor, as advertised.  At no time, when I was there, did they ( MNL) state otherwise.   I also want to point out that when I spoke with [redacted] on 12/30/15, he asked for copies of the bills and said he would make an adjustment, he never mentioned about the "as is" clause as he is stating now. He never mentioned it on 2/9/16, when I had a conversation with him, and he told me the owner was out of town, he never mentioned it on  3/7/16, when he asked for the copies of bills again.  Why wouldn't [redacted] mention this to me on any one of our 3 conversations?The above are the reasons why I am rejecting MNL's response. I can not believe that a company is allowed to advertise anything they want, and then put a clause stating that the ad may be different than the trucks actual features, and the difference is IMMATERIAL!  I don't consider a motor as a "feature" or "option".  I did not buy the truck for parts, I bought a truck with a new re-manufactured motor to operate.  I would also like to see the repair orders and part tickets on the truck, showing that they actually did just install a new re-manufactured motor in the truck, as they stated in the ad, it is my opinion, that a rebuilt motor would last more than 3 months. I have attached a copy of the ad which states that the rebuilt motor was just installed.
Regards,
[redacted]

MR [redacted] WAS SENT PICTURES OF THE TRUCK, HE TEST DROVE AND INSPECTED THE TRUCK BEFORE PURCHASING. HE SIGNED THE DELIVERY RECEIPT AS SATISFIED. THIS IS A USED TRUCK AND THEY HAVE PROBLEMS SOMETIMES THE PDF INCLUDED IS HIGHLIGHTED WHERE HE SIGNED AGREEING TO THOSE TERMS

Dear Customer,     My name is [redacted] and I work in the finance department. I am very sorry that you have had this problem with our company. I would really like to help you and make sure that you do receive your refund of the $3,000 that you left for deposit if you please could...

give me a call at 228-[redacted] I would appreciate it and also get this problem solved for you.Thank You.[redacted]

Dear Customer,  My name is [redacted], I work in the finance department at MNL Truck Sales. I am very sorry that things were not handle the way that you had expected them to be handled.. If you could give me a call at 228-[redacted] and I will do my best to make sure that your problems are...

solved and be your contact for the company. Again I am very sorry that you did not receive the correct service and  I would be happy to touch base with you see if I can be any help to the situation.Best Regards,   [redacted]