South River Restoration, Inc

refund the money was paid for the horriable and uncomfortable customer service , they should stop send this kind of people to customer houses

August 6, To whom it may concern, While *** *** may be unhappy with the response, there is no other information to provide other than what I indicated in the previous response which is also enclosed, You asked for the name and number of the electrician that restored power to your home and it was provided to you not only by TJ J*** on Friday June 6th in a message that was left on your voicemail, (again, as I mentioned in the first Revdex.com response he offered to come out to the house with the electrician to try and help diagnose your issues to ensure you were in no danger but reiterated that this would not be a cost we would be absorbing) but I also provided the information in the first Revdex.com response on July 2,If you have not taken it upon yourself to contact the electrician or any electrician to remedy your issue you can’t blame South River Restoration as that is your responsibility as a homeownerAt no time were you told that we would “refuse to provide you with any information” as you have indicated in this responseYes, you did call our office multiple times a day over a day period, and unfortunately the issue had to be looked into before the appropriate information could be givenAgain, I want to be clear that your issues are NOT warranty related and the electrician is under no obligation to provide you with Service, but again the information is as follows: *** *** * *** *** *** *** *** *** *** ***, MD *** ***In regards to not receiving a call back from our owner, that would be because he does not get involved with customer service issuesOur company works off an organizational chart, in which the issues related to customer service are filtered through myself as the Customer Care Manager and the Director of the department that the issue relates to, in this case that would be our Director of Reconstruction TJ J***We would be the only members of management that would handle the situationYour message was received and it was delegated accordingly,
I am sorry that you feel you have been disrespected or mishandled in regards to customer Service; that was never a deliberate attempt by our company or any employeePlease do understand, that while you state you have been disrespected since the process begin from the time of your loss, July 29,2012, *** ***, I don't have knowledge or documentation of any complaints until April 25,when Shannon M*** called you to make the payment on your final balanceAt that time you mentioned your issue with the ducts and the HVAC unit and you wanted that resolved before you made final paymentWe had the ducts cleaned and the HVAC issue resolvedWe did not hear from again until June 2, If there had ever been an issue that was directly related to the repairs or a warranty issue, we would have resolved itHowever in this case there is nothing that is warranty relatedYou are stating years later that you have had “nothing but problems from our company and so many things were done incorrectly” however you never notified us of any wrong doing until we asked for final paymentEven in your most recent calls you asked only to have the electricians name and phone number, you never once mentioned that you had any additional issuesYou keep bringing up the air ducts and the HVAC but that issue was resolved in You are making claims that we are providing false information and responding with lies and that is just not trueOur records are time stamped and can’t be altered as the software we use runs off a third party provider for additional securityYou have asked for compensation since your homeowner insurance has doubled since you filed your claimPlease understand that we are not responsible for your insurance company raising your rates and I can’t compensate you for thatAgain, while I know you are frustrated and looking for compensation I simply can’t provide compensation based on frustrationWe completed your job in September I have enclosed the Certificate of Satisfactory Completion that you signed indicating that all services were completed to your satisfactionYou were not under any pressure of duress to sign this document, I apologize if you felt the customer service you received was subpar and I hope that you are able to find a solution to electric issue you are having currently,
Regards,Donna L Customer Care Manager South River Restoration

July 2, To whom it may concern,This letter is in response to the letter of complaint that was issued to the Revdex.com by the individual listed aboveSouth River Restoration was contacted on July 31, to perform mitigation and restoration services due to a dryer
fire in the basementOn August 2, 2012, we had an electrician go and restore power to the propertyNo other electrical work was completed or included in the claimAt no other time did * *** bring any concern about her electric to the attention to anyone at South River Restoration until June 2nd, 2014.*** *** sent an email on January 24, to Shannon M*** who was then in our accounts receivable department, stating that she needed the final balance due on the account as she had been ill and was trying to get back on track with her paymentsPlease note this job was completed and signed off on by *** *** as completed to her satisfaction on September 24, It wasn’t until April 25, when ShannoL M*** called *** *** after numerous attempts of trying to collect the remaining balance, that *** *** stated she would not be paying the final balance because she felt that when the air ducts were cleaned, they didn’t clean the top portion of the air-condition unit and that caused it to freeze upWe were told that the adjuster would be contacting us on the matter and that never happenedLet point out again, there was never any complaint about electric as was described in the complaint from *** ***We never heard anything else from *** *** until 10:15am on June 2, stating that she had a warranty issue with the electric, We did advise that she would get a call back from the Director of Reconstruction TJ J*** within hoursShe called back again on June 3rd, at 8:41am stating she talked to *** and that they advised her that she could get the name of the electrician from our companyAt that time, TJ J*** was in a meeting and we advised we would make sure that she was called back; we even provided his cell phone number to *** ***We also received a call from *** Manager Dave B*** asking for the name and phone of the electrician, TJ J*** called back both *** *** and *** on June the 3rd*** *** was provided with the name and phone number but was advised that this would be an out of pocket expense as it is not related to the claimDave B*** with *** was advised of the same information*** *** refuses to accept this as factShe called several more times on the 4th and 5th of June demanding to speak with the owner of the company and was given his voicemailAs the owner is not regularly in the office, she did not receive a return phone call from him*** *** was left a message again on Friday June 6th by Director of Reconstruction TJ J*** and again was advised the name and number of the electrician that restored powerIn that message TJ offered to come out himself with an electrician to try and help diagnose the issue she is havingIt was reiterated that this is a cost we would not be absorbing, but we would be willing to help in the interest of customer ServiceWe have not received a return callThe company that restored power to the Powell residence was *** * *** *** *** *** *** *** *** ***, MD ***The contact phone number is ***,I want to be very clear that ** *** is under no obligation to Service *** *** or her property; I am simply providing the information requestedIt is the homeowner’s responsibility to hire her own electrician and do whatever testing she feels needs to be done, but this is not a cost that South River Restoration will be absorbingThere is no settlement that we are offering.Furthermore, I expect this complaint to be completely removed from the Revdex.com website as there is no validity to itRegards,
Donna L
Customer Care Manager South River Restoration

May 29, 2015To whom it may concern, Please be advised that this complaint holds zero meritThis insured was not on site and only spoke to
theSupervisor who was assigned over the phoneThe client is the one who was actually screaming, over talking and being incredibly rude to our employee while he was trying to explain the mitigation processWe even had a member from our office staff cross training with the Supervisor that day who bared witness to the verbal abuse from *** ***Based on his actions as explained in the below scope note that is permanent record in our files as well as *** Insurance, we were advised by *** Adjuster Shameena F* to remove ourselves from the project as well as all of our equipment.South River Restoration Initial Scope Note 4/23/15Responded to claim at 1:00pm on April 22, Initial inspection showed that there was smoke and soot throughout the main level and upper level of the home including the kitchen, living room, dining room, office, stairs to upper, bathroom on both the main and upper level, the bedroom and hallway on the upper level as wellWe setup air scrubbers and began stabilizing the homeI contacted *** *** and explained to him the processHe called me back around 3:00pm and stated he did not understand why the cleaning would take a weekHe also stated he wanted us to only clean the kitchen cabinets, I explained this was not double because it was against our policy and we would be liable to any odors or damages that may come from not cleaning the entire homeHe stated he would call me back within 30min and let me know if he wanted us to come back tomorrow, I contacted the adjuster Shemeena F* at ###-###-####I explained to her the issues at hand and she stated to go back and retrieve our equipment and upload What Work We have done so farShe stated to not return to the home until we hear from herI contacted *** *** and he hung up on me twiceI did not have a chance to tell him that we needed to come get our air scrubbers,
I am not sure what refund *** *** is asking be refunded, as nothing was paid to our companyPlease remove this complaint from our file as it holds nothing but accusations
Regards,
Donna L
Director of Customer Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I am appalled and still am unhappy with the response/service
with South River Restoration regarding this matterSeveral points were
and I do believe that South River Restoration company has poor service overall
I contacted Shannon M*** and ***, *** *** on November 14,at
1:PM via email about the electricity
problem, that I do have a copy ofSo the information provided in the response
from South River stating that I did not contact MsM*** is incorrectThe electrician allegedly came
to my home on August 2, according to South RiverSo I contacted South
River through Shannon M*** only two months later on November 14,
This was also while South River was still working on my home
However, I did expect
there to be information given Revdex.com by South River and/or MrJ***, due
to the blatant acts of avoidance, rudeness and total disrespect shown to me by
MrJ*** on this matterMrJ*** and his staff treated me horribly
ever since I made contact with themThe staff constantly placed me on hold for
several long periods at a timeWhen I would call back, they transferred me to
someone else’s voicemail, other than MrJ*** or MrJ***’s bossThey
played this game with me causing me to feel avoided and disrespected as a
paying customerSeveral times that I did call back to be put my through to the
owner, the staff put me back through to MrJ*** voicemail and told me that
there was no way of contacting MrJ***'s boss or for me to leave a
voicemail. I knew this to be
because the very first time that I called South River to speak to Mr
J***’s Boss, for the fact that MrJ*** would not return my initial
call, the staff then put me through to J***’s boss’s voicemail thenWith
the poor service from South River, MrJ***’s boss did not return my call
either
This went on and on several times with MrJ*** and his
staff, which I have telephone records to prove same. MrJ*** eventually told me that, no
matter how many times that I called, that I would not get to speak to the owner
at all because that the call would be redirected back to himMrJ*** told
me that I had already left on voicemail for his boss and that I would not be
able to speak to his bossAt no point had I told MrJ*** that I had left
a voicemail for his boss prior to actually speaking to MrJ*** causing me
to believe that his boss did in fact get my message and he too would not
address my customer complaint This led me, the customer feel
as if the company staff members were being very unprofessional and were
not willing to assist me in correcting my problem to avoid another electrical
house fireI felt as if the company were now playing games with the matter
which was unacceptable to me
MrJ*** told me that he would not give me the
electrician's name or number because had he did, I would have been able to
contact the electrician by now and would be able to have follow up information
from the electric companyFrom my phone records, there has been no contact
with the electric company, which I can provide due to the fact that I have been
home on medical leave since the last two weeks in JanuaryI explained over and
over to MrJ*** that I would like to speak to his boss or another
supervisor for my problem and complaint, and that I no longer wished to speak
to him in referenceMrJ*** that whether the electric company was hired
through South River to restore power, being that I had an electrical fire from
my dryer in the basement, that an overall check of the electrical system should
have been performed which is what I asked South River to perform with restoring
my powerIf the electrical company did not inspect my electrical system, then
the work is not complete as I have stated to MrJ***. This again shows that South River's service
has not been thoroughI also wanted to be provided with the days that the
electrician responded to my home because a simple restoration of power should
not have taken more than a day to doRegardless, I do have a warranty through
South River, whom I hired to do the complete restoration and rebuilding of my home
after my electrical fire from my dryerThere are so many things that South
River did not do , did not do correctly, causing me to constantly call them
back for repairs
MrJ*** at no point even to this day, 7/15/14, has NOT
provided me with the electrician's information and he told me that he would not
give it to meI told MrJ*** that *** ***from ***
insurance company, told me to contact MrJ*** to get the electrician's
information because *** did not have it*** stated that they paid
the check to South River to be paid to the electric companyMrJ***
stated to me over the phone that, "oh, that's funny because I called Mr
Buschman in reference and he knows that I'm not providing the electrician's
information because they were not responsible for doing work on the
electricity"I do have the phone records and emails that I sent and
received from Mr***
Finally, on the matter that SouthRiver stating that I me
notified MsM*** from SouthRiver, informing her that I found that South
River still had not performed a thorough cleaning of my air ducts, ac/heat
ventilation system is correctWhether Mr*** *** contacted SouthRiver back
in reference like he told me that he would, I do not know the answer too
However, I did in fact have to get new air conditioner parts for my AC system
because the first day that I turned my AC on, my system clogged up and brokeThis
was due to the finding of dirt/smoke/debris, from my electric fire not being
cleaned out of the top portion of my AC unit/ducts as SouthRiver stated that
they cleaned but did notI do have documents supporting that
This is not something that I am taking lightlyI am doing everything in my power to remain calm throughout the disrespectful way that I have been treated, from the first day of the electrical fire in my home until todayI work very hard to make sure that what I purchase is maintainedThere arent any words to describe how angry and totally disgusted with the service that I received from SouthRiver and to know that the responded with liesM home owners insurance has doubled, yet I still can not get things in proper working order as I hired SouthRiver Restoration to do.I do not accept the reasoning, information, nor the
blatant disregard of this matter with South River Restoration and ***
Insurance Company
Regards,
*** ***

Review: My neighbor's mother incidentally ran into the front entrance of my house on May 13, 2013 and as of today October 21, 2013 work has not been completed yet due to a misunderstanding to what the Adjuster [redacted] of [redacted] and the South River Restoration Management Team, hardwood flooring vs carpet. My roommate and I understood what [redacted] said regarding this item(hardwood flooring) over carpet when the contract was initiated in June this year. This has been a period of anguish and defeat for their word against mine. Why would you have me to look at hardwood flooring pictures or images and then tell me it isn't in the contract months later? [redacted] and [redacted] of South River Restoration have not been very good when it comes to communicating they always have made excuses like for example; that we are under new management, we have been very busy, we have certain people for particular tasks, or will call upon availability, etc. I have had sleepless night, headaches, mental distress not knowing what going to happen next, a call or email to give me some assurance or at least follow through. My last letter was sent September 30 stating if that what the contract stated lets more move forward until the work is completed. I still have not heard from any of them and ** tells me our business have a great reputation. THINK AGAIN??? I have the letters, voice messages, and correspondences from SOUTH RIVER RESTORATION, if necessary to prove my case.

Sincerely,

[redacted], Jr., BS, MT [redacted]

Business

Response:

Dear Sirs,

This letter is in response to the complaint made by [redacted] in regards to the repairs that are currently being made to his home. The issue remains that homeowner had carpet prior to the loss and decided that he would like to upgrade to hardwood flooring. Since the beginning of the this project, **. [redacted] was advised by South River Restoration that if he wanted any upgrades (Change Orders) that he would need to pay for them out of pocket. **. [redacted] stood by the statement that he claims was told by [redacted] that he could have “whatever he wanted". **. [redacted] can have the upgrade of his choosing, which is why we provided him with several different selections, with the knowledge that the upgraded Change Order would be his out of pocket expense, It our company policy that when there is a change order, payment in full for the amount of the upgrade must be made prior to materials being ordered. **, [redacted] refused to make payment and advised again that his adjuster told him he could have ‘'whatever he wanted”. **. [redacted] has been notified by phone, email and by his insurance carrier [redacted] that he will have to pay for the upgrade out of pocket and it will not be covered by the insurance or South River Restoration. Please also see the attached letter from his adjuster from [redacted] that was sent to the homeowner on November 11th again stating that he is responsible for the upgrade.

I would like to clarify that [redacted] is not his Sales person; she was an administrative assistant at our company. [redacted] was his Sales person. **. [redacted] also stated in this letter that he has spoken with [redacted] (his previous Project Manager) as late as September 30th. Due to unfortunate circumstances, **. [redacted] has not worked for our company since the second week of September, so I am not sure who **.

[redacted] spoke with. I know that we have documentation showing our Director of Reconstruction [redacted] has been trying to reach **. [redacted] since September and constantly leaving voicemails as well as messages with the roommate as late as this past Monday November 11 * with no success in getting a call back to resolve the issue. We are just as anxious to complete this job and have **. [redacted] live comfortably in his home. In order to complete the repairs and finalize the issue with the flooring we need to have open communication with **. [redacted] To date, the only amount that we have paid for this claim is the $1000 deductible that was paid by **. [redacted]. We will not be providing any complimentary services or materials. South River Restoration maintains we did not do anything wrong, this is simply an issue of a homeowner misunderstanding his insurance company. We have been placed in the middle, and the ultimate desired outcome for all parties would be to complete the project and move forward.

Our Director of Reconstruction [redacted] has been assigned as **. [redacted]’s Project Manager at this time. He will continue trying to reach out to him to get the project completed. Below is his contact information and I encourage **. [redacted] to contact him directly so that he can once finalize his intentions with this project.

Review: I contacted South River Restoration on June 02, 2014, because I'm having issues with my electricity that South River subcontracted an electrician to fix, after having a fire in my home. I have gotten the runaround by the receptionist and by the project manager T.J. J[redacted]. Each time that I call, no matter the time that I call, I am told that Mr. J[redacted] is at a meeting. I left several voicemail messages as well as hand written messages at the front desk. However, he has not returned my calls or messages. I contacted my insurance company who paid South River in reference and was told that South River has the information that I needed. I simply needed the electrician's name, company and phone number so that I can place a call for service. My light bulbs keep blowing when I replace them still as they did when I moved back in. But know I'm hearing loud popping noises throughout my home, possibly from the currant running through my home. I do believe that the voltage was set too high when the electrician fixed my electricity. I spoke to Shannon M[redacted] from South River back in 2013 about the issue and nothing was done. I'm trying to prevent another electrical fire, which the staff from South River continue to ignore. When I call to speak to another supervisor, I am told that this person is in a meeting, Byran A[redacted], who I left several messages for on 6/4/14. Mr. J[redacted] did call me on June 5 around 830 pm, trying to deny that their electrician did any work in my home.Desired Settlement: I want a supervisor from South River Restoration to call me back with an apology for the poor service and total disregard for my problem and safety. I want to be provided with the electrician's company name, address and phone number. Finally, I want South River to send a licensed electrician back to m home A.S.A.P. to replace my entire electrical box the correct way. Including having it inspected afterwards. I have had nothing but an ongoing problem with South River Restoration, for the service on my home because so many things were done incorrectly, not completely or just not done at all. this has been the worst experience ever. Especially going on almost two years since the fire in my home.

Business

Response:

July 2, 2014To whom it may concern,This letter is in response to the letter of complaint that was issued to the Revdex.com by the individual listed above. South River Restoration was contacted on July 31, 2012 to perform mitigation and restoration services due to a dryer fire in the basement. On August 2, 2012, we had an electrician go and restore power to the property. No other electrical work was completed or included in the claim. At no other time did [redacted] bring any concern about her electric to the attention to anyone at South River Restoration until June 2nd, 2014.[redacted] sent an email on January 24, 2013 to Shannon M[redacted] who was then in our accounts receivable department, stating that she needed the final balance due on the account as she had been ill and was trying to get back on track with her payments. Please note this job was completed and signed off on by [redacted] as completed to her satisfaction on September 24, 2012. It wasn’t until April 25, 2013 when ShannoL M[redacted] called [redacted] after numerous attempts of trying to collect the remaining balance, that [redacted] stated she would not be paying the final balance because she felt that when the air ducts were cleaned, they didn’t clean the top portion of the air-condition unit and that caused it to freeze up. We were told that the adjuster would be contacting us on the matter and that never happened. Let point out again, there was never any complaint about electric as was described in the complaint from [redacted].We never heard anything else from [redacted] until 10:15am on June 2, 2014 stating that she had a warranty issue with the electric, We did advise that she would get a call back from the Director of Reconstruction TJ J[redacted] within 24 hours. She called back again on June 3rd, 2014 at 8:41am stating she talked to [redacted] and that they advised her that she could get the name of the electrician from our company. At that time, TJ J[redacted] was in a meeting and we advised we would make sure that she was called back; we even provided his cell phone number to [redacted]. We also received a call from [redacted] Manager Dave B[redacted] asking for the name and phone of the electrician, TJ J[redacted] called back both [redacted] and [redacted] on June the 3rd. [redacted] was provided with the name and phone number but was advised that this would be an out of pocket expense as it is not related to the claim. Dave B[redacted] with [redacted] was advised of the same information. [redacted] refuses to accept this as fact. She called several more times on the 4th and 5th of June demanding to speak with the owner of the company and was given his voicemail. As the owner is not regularly in the office, she did not receive a return phone call from him. [redacted] was left a message again on Friday June 6th by Director of Reconstruction TJ J[redacted] and again was advised the name and number of the electrician that restored power. In that message TJ offered to come out himself with an electrician to try and help diagnose the issue she is having. It was reiterated that this is a cost we would not be absorbing, but we would be willing to help in the interest of customer Service. We have not received a return call.The company that restored power to the Powell residence was [redacted], MD [redacted]. The contact phone number is [redacted],I want to be very clear that [redacted] is under no obligation to Service [redacted] or her property; I am simply providing the information requested. It is the homeowner’s responsibility to hire her own electrician and do whatever testing she feels needs to be done, but this is not a cost that South River Restoration will be absorbing. There is no settlement that we are offering.Furthermore, I expect this complaint to be completely removed from the Revdex.com website as there is no validity to it.Regards,Donna L Customer Care Manager South River Restoration

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:I am appalled and still am unhappy with the response/service

with South River Restoration regarding this matter. Several points were false

and I do believe that South River Restoration company has poor service overall.

I contacted Shannon M[redacted] and [redacted], [redacted] on November 14,2012 at

1:08 PM via email about the electricity

problem, that I do have a copy of. So the information provided in the response

from South River stating that I did not contact Ms. M[redacted] is incorrect. The electrician allegedly came

to my home on August 2, 2012 according to South River. So I contacted South

River through Shannon M[redacted] only two months later on November 14, 2012.

This was also while South River was still working on my home.

However, I did expect

there to be false information given Revdex.com by South River and/or Mr. J[redacted], due

to the blatant acts of avoidance, rudeness and total disrespect shown to me by

Mr. J[redacted] on this matter. Mr. J[redacted] and his staff treated me horribly

ever since I made contact with them. The staff constantly placed me on hold for

several long periods at a time. When I would call back, they transferred me to

someone else’s voicemail, other than Mr. J[redacted] or Mr. J[redacted]’s boss. They

played this game with me causing me to feel avoided and disrespected as a

paying customer. Several times that I did call back to be put my through to the

owner, the staff put me back through to Mr. J[redacted] voicemail and told me that

there was no way of contacting Mr. J[redacted]'s boss or for me to leave a

voicemail. I knew this to be false

because the very first time that I called South River to speak to Mr.

J[redacted]’s Boss, for the fact that Mr. J[redacted] would not return my initial

call, the staff then put me through to J[redacted]’s boss’s voicemail then. With

the poor service from South River, Mr. J[redacted]’s boss did not return my call

either.

This went on and on several times with Mr. J[redacted] and his

staff, which I have telephone records to prove same. Mr. J[redacted] eventually told me that, no

matter how many times that I called, that I would not get to speak to the owner

at all because that the call would be redirected back to him. Mr. J[redacted] told

me that I had already left on voicemail for his boss and that I would not be

able to speak to his boss. At no point had I told Mr. J[redacted] that I had left

a voicemail for his boss prior to actually speaking to Mr. J[redacted] causing me

to believe that his boss did in fact get my message and he too would not

address my customer complaint . This led me, the customer feel

as if the company staff members were being very unprofessional and were

not willing to assist me in correcting my problem to avoid another electrical

house fire. I felt as if the company were now playing games with the matter

which was unacceptable to me.

Mr. J[redacted] told me that he would not give me the

electrician's name or number because had he did, I would have been able to

contact the electrician by now and would be able to have follow up information

from the electric company. From my phone records, there has been no contact

with the electric company, which I can provide due to the fact that I have been

home on medical leave since the last two weeks in January. I explained over and

over to Mr. J[redacted] that I would like to speak to his boss or another

supervisor for my problem and complaint, and that I no longer wished to speak

to him in reference. Mr. J[redacted] that whether the electric company was hired

through South River to restore power, being that I had an electrical fire from

my dryer in the basement, that an overall check of the electrical system should

have been performed which is what I asked South River to perform with restoring

my power. If the electrical company did not inspect my electrical system, then

the work is not complete as I have stated to Mr. J[redacted]. This again shows that South River's service

has not been thorough. I also wanted to be provided with the days that the

electrician responded to my home because a simple restoration of power should

not have taken more than a day to do. Regardless, I do have a warranty through

South River, whom I hired to do the complete restoration and rebuilding of my home

after my electrical fire from my dryer. There are so many things that South

River did not do , did not do correctly, causing me to constantly call them

back for repairs.

Mr. J[redacted] at no point even to this day, 7/15/14, has NOT

provided me with the electrician's information and he told me that he would not

give it to me. I told Mr. J[redacted] that [redacted]. from [redacted]

insurance company, told me to contact Mr. J[redacted] to get the electrician's

information because [redacted] did not have it. [redacted] stated that they paid

the check to South River to be paid to the electric company. Mr. J[redacted]

stated to me over the phone that, "oh, that's funny because I called Mr.

Buschman in reference and he knows that I'm not providing the electrician's

information because they were not responsible for doing work on the

electricity". I do have the phone records and emails that I sent and

received from Mr. [redacted].

Finally, on the matter that SouthRiver stating that I me

notified Ms. M[redacted] from SouthRiver, informing her that I found that South

River still had not performed a thorough cleaning of my air ducts, ac/heat

ventilation system is correct. Whether Mr. [redacted] contacted SouthRiver back

in reference like he told me that he would, I do not know the answer too.

However, I did in fact have to get new air conditioner parts for my AC system

because the first day that I turned my AC on, my system clogged up and broke. This

was due to the finding of dirt/smoke/debris, from my electric fire not being

cleaned out of the top portion of my AC unit/ducts as SouthRiver stated that

they cleaned but did not. I do have documents supporting that.

This is not something that I am taking lightly. I am doing everything in my power to remain calm throughout the disrespectful way that I have been treated, from the first day of the electrical fire in my home until today. I work very hard to make sure that what I purchase is maintained. There arent any words to describe how angry and totally disgusted with the service that I received from SouthRiver and to know that the responded with lies. M home owners insurance has doubled, yet I still can not get things in proper working order as I hired SouthRiver Restoration to do.I do not accept the reasoning, false information, nor the

blatant disregard of this matter with South River Restoration and [redacted]

Insurance Company.

Regards,