South Shore Fuel

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards,
*** ***

The sales representative *** *** did contact Ms*** regarding her complaint Since it was a misunderstanding we did credit her account for $charge Ms*** has now reinstated her account and we be back on an automatic delivery schedule.Sincerely,***
***
Office Manager

Mr*** became a customer Of South Shore Fuel 7/2/He was set up on auto deliveryHe was given a cent per gallon discount on the 1st delivery, then cents 1st year, cents 2nd year, then cent permanent discountHe was also given a Free Service Value Plan for the 1st year a
value of $Automatic oil delivery usually takes 2-deliveries in order to calculate a customer’s burning rateThe amount of oil a customer uses is estimated it is not an exact scienceIt varies by weather and how much hot water a customer uses. If a customer is on automatic delivery which Mr*** is, there is no minimum delivery amount in order to receive the discount because we are the ones determining the deliveries. Mr*** stated that he would not receive his discount because it is under gallons, which is simply not trueIf he was a will call cod customer then there is a minimum amount of oil we deliver which is gallons, he must have been confused with COD deliveries, which he is notThe first delivery we made was on 10/31/and only took gallons of oilThe 2nd delivery was on 12/2/gallons. We did adjust his burning rate after the 12/2/delivery and after that delivery Mr*** said he called and gave a debit card to a man in our office. If that did happen then the employee never gave the note to anyone to process the credit/debit card paymentOn 12/31/@ 12:Mr*** spoke to *** *** in our service department and said *** took his credit/debit card info and since we can’t keep our records straight he wants nothing to do with us anymore, and cancel the account. As for payment we were told he will see us in court and we can go ** ***, using the full * ***On 12/31/@ 12:Mr*** called back again and spoke to *** *** and asked to speak to *** *** or *** ***. *** explained that it is Saturday and we only have limited personnel on Saturday and they will not be in until Tuesday after the New Year’s HolidayOn 12/31/@ 12:Mr*** called back again and spoke to *** *** and said he called his cc company and filed a complaint with the Revdex.com. We do not have his debit card number in the office and never charged his card. The number was never entered into our computer system. The card we did enter was for a payment on 11/1/which was a ***. Our employees can only see the last numbers of the credit card on a customer’s account for security reasons and once the credit department enters an account number it is shreddedJanuary 3, @ 1:Mr*** called again and was transferred to *** *** his sales representative. Mr*** kept screaming so loudly and would not listen to *** then *** hung upJanuary 3, @ 1:Mr*** called back again spoke to *** and now told her he would come into the office to pay his bill by checkWe did not re bill his account as stated a payment was never processed on Mr***’ s account We tried to explain and go over how the automatic delivery works but just kept being yelled at. He was listed as using oil for Hot Water, maybe he does not use oil for Hot Water and that is why he is using less oil. We have no idea because he would not discuss it with usI’m sorry if he spoke to someone in our office and gave a debit card for payment but we have no record of thatI’m not saying it did not happen but there was nothing processed. Our employees are instructed to type everything in notes on a customer’s account which also automatically puts the date and time of the note. There is no note about a debit card number being used to process a payment. I have issued a credit of $which is a good will gesture to settle Mr***’ s dispute. His balance on his account is now $We have cancelled Mr***’ s account and will no longer be delivering oil to him

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]