South Shore Granite Inc.

I would like a refund for all template, and installation fees.

I would like a refund for all template, and installation fees

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
This business owner does not have a firm grasp on the reality of the situationShe continues to dismiss her behavior and takes no personal or professional responsibilities for how she chooses to speak/treat another human beingI have been speaking with my lawyer regarding *** *** *** and South Shore GraniteHe is well aware of all she is responsible forI now would like my review of this business to be posted publicly? for the world to see.? I do not need any further response from this pathetic excuse of a business ownerI hope her business goes under
Regards,
*** ***
?
?

*** ***,You are well aware that the minute you called to complain about the small chip on the back of the counter, the first thing I offered you was to replace the x 3/4, not fix, which is fixable but to replace since I
saw how aggravated you wereAnd when that wasn't enough for you I immediately offered a full refund.? You called the office when my sales person was on breakYou got aggravated that she didn't return your call right awaySo just you know she is also pregnant and she had to be taken to the hospital because of your attitudeShe handled your call as I would expect her toShe asked you to send pictures of the problem so we could assess itWe need to know what it is in order to know what steps to take and how to solve itBut you weren't happy with that, were you?Then I received an email from you defaming me and my businessFirst you said that a manager should be on site 24/7, which I explained to you that we are not a department store we are a small business and I don't agree to thatI wasn't there but I can always be reachedSecond you came on saying that you waited weeks without a kitchenYou canceled on us times! times we called you a day before to confirm the template and you would push it out another weekHow many potential sales we lost because you were taking up that spot? Also you were well aware that from template its 5-business days for install and we turned around for you within days! You demanded a call from me ASAP, which that's not how it works, I promptly answered your email giving you options of replacement or refund and you still showed up to my store yelling, screaming and making a sceneNobody and I mean NOBODY has the right to talk to anybody like you didYou got from me the same treatment as you gave me.By the way English is my first language and the only reason you couldn't understand me was because you were screaming and did not let me speakYou're lying about everything in this complaintYou never picked out the stone at *** *** ***I would never say that to a customerYour husband signed the installation sheet and checked off that everything was completedEven so we offered you a replacement and a refundYour legal team agreed with me that I handled this properly offering you a refund or a replacementWe install kitchens a day for the last years and out of kitchens you were the only one that acted this way towards a very common problem especially with marble, that chips very easilyI am not shutting my doors because of customer that is probably used to getting her way with things.? Since day I've been willing to give you a refund but you are not keeping the counters for free which at this point I think its what you are going for.? ?

[redacted],You are well aware that the minute you called to complain about the small chip on the back of the counter, the first thing I offered you was to replace the 30 x 25 3/4, not fix, which is fixable but to replace since I...

saw how aggravated you were. And when that wasn't enough for you I immediately offered a full refund. You called the office when my sales person was on break. You got aggravated that she didn't return your call right away. So just you know she is also pregnant and she had to be taken to the hospital because of your attitude. She handled your call as I would expect her to. She asked you to send pictures of the problem so we could assess it. We need to know what it is in order to know what steps to take and how to solve it. But you weren't happy with that, were you?Then I received an email from you defaming me and my business. First you said that a manager should be on site 24/7, which I explained to you that we are not a department store we are a small business and I don't agree to that. I wasn't there but I can always be reached. Second you came on saying that you waited weeks without a kitchen. You canceled on us 4 times! 4 times we called you a day before to confirm the template and you would push it out another week. How many potential sales we lost because you were taking up that spot? Also you were well aware that from template its 5-10 business days for install and we turned around for you within 5 days! You demanded a call from me ASAP, which that's not how it works, I promptly answered your email giving you options of replacement or refund and you still showed up to my store yelling, screaming and making a scene. Nobody and I mean NOBODY has the right to talk to anybody like you did. You got from me the same treatment as you gave me.By the way English is my first language and the only reason you couldn't understand me was because you were screaming and did not let me speak. You're lying about everything in this complaint. You never picked out the stone at [redacted]. I would never say that to a customer. Your husband signed the installation sheet and checked off that everything was completed. Even so we offered you a replacement and a refund. Your legal team agreed with me that I handled this properly offering you a refund or a replacement. We install 3 kitchens a day for the last 2 years and out of 1566 kitchens you were the only one that acted this way towards a very common problem especially with marble, that chips very easily. I am not shutting my doors because of 1 customer that is probably used to getting her way with things. Since day 1 I've been willing to give you a refund but you are not keeping the counters for free which at this point I think its what you are going for.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
This business owner does not have a firm grasp on the reality of the situation. She continues to dismiss her behavior and takes no personal or professional responsibilities for how she chooses to speak/treat another human being. I have been speaking with my lawyer regarding [redacted] and South Shore Granite. He is well aware of all she is responsible for. I now would like my review of this business to be posted publicly for the world to see. I do not need any further response from this pathetic excuse of a business owner. I hope her business goes under.
Regards,
[redacted]