South Shore Home Inspection Company, Inc.

On January 3, we issued a refund to the customer for the cleaning of his furnaceHe paid $for the furnace cleaning and we issued him a credit to his credit card in the amount of $

We contacted Ms*** via email to extend our offer to assist her in this situationWe were able to identify from her photos that she has a Queen size Free Flow mattressThe suggested retail price for this product is $plus shipping chargesAs a manufacturer's accommodation, we were authorized to ship a new mattress to her for a shipping and handling fee of only $Ms*** declined our offer.We will honor the offer to resolve Ms*** situation, should she change her mindUnless we hear from her again, we will consider this matter closed at this time

Revdex.com:
Innomax has sent a third bed pump to me and I find that this one is working properlyIt is okay to close my case.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

A replacement Adjust-A-Rest pump was shipped to Ms*** on 3/1/and was delivered to her on 3/3/via *** ** #***A prepaid shipping label was also included to facilitate the return of the defective inflatorWe will contact Ms*** to ensure it is working properly

Complaint: ***
I am rejecting this response because:Here is the response sent the company in regards to their email to me: I have now read your response to Revdex.com and again another lieI DID identify to you where the purchase took placeI have the credit card receipt showing the purchase from *** unfortunately it does not show what was purchasedI thought submitting the warranty card to a business when I made a purchase took care of having future "proof" of my purchase. I am sorry that I am slow to answer I work days a weekOften hour daysCommunicating with you is not top priorityI have tried to find the model number on my mattressNot my fault it is not well labeled. I appreciate your offer to try to appease me but not covering the warranty was not and still isn't my complaint to Revdex.comI submitted an online warranty claim form and received a confirmation email of your receiptI know that is an automated response, but in some shape and form it was received on your endNow you say you did not even receive the fax warranty requestSo number you lied about trying to call me on Nov The date that you gave meI stand by not receiving that phone call or message from youIf that indeed was made and I did not return the call wouldn't good customer service dictate that you try again? Again, I will state that my Revdex.com complaint was not and is not you not honoring the warranty it is on the bad customer service
Sincerely,
*** ***

We have been in contact with Ms*** and have offered to assist herShe has been unable to provide us with proof of purchaseShe has also told us that the problem with her water mattress is not a seam leak, but rather a puncture to the vinylIt was explained that punctures are not
manufacturing defects and therefore are not covered under the terms of the warrantyWe did offer to try to resolve this issue for her by means of a manufacturer's accommodation if we can get a concession approved, but we would need more informationTo date, she has not been able to even identify what product she purchased or from whomThe communications with Ms*** have been very slow and return calls come many days after the request for information to assist herWe have started an email thread to hopefully speed a resolution for herA request for her to send photos of the label may lead to some closure.I don't how we can fix a problem for an unknown productWe are certainly willing to try, however we need help to help. *** ***InnoMax Corporation

We have been working on behalf of the *** to resolve their issueAs of May 14, we had replaced their mattressOn May 16, *** *** indicated that he was extremely satisfied with our assistance and that he hadn't slept that well in? a long timeWe consider this issue to have been
resolved to the satisfaction of the ***

Initial Business Response /* (1000, 6, 2015/09/03) */
Our District Manager has finally made contact with Ms*** after several attemptsShe has agreed to return to the showroom to look at options that exist to resolve her complaintShe said she will discuss it with her husband and call back
to set an appointmentI will respond here again once she has contacted us to arrange the visit
Complaint Response Date bumped because: Holiday