We contacted Ms [redacted] via email to extend our offer to assist her in this situationWe were able to identify from her photos that she has a Queen size Free Flow mattressThe suggested retail price for this product is $plus shipping chargesAs a manufacturer's accommodation, we were authorized to ship a new mattress to her for a shipping and handling fee of only $Ms [redacted] declined our offer.We will honor the offer to resolve Ms [redacted] situation, should she change her mindUnless we hear from her again, we will consider this matter closed at this time
A replacement Adjust-A-Rest pump was shipped to Ms [redacted] on 3/1/and was delivered to her on 3/3/via [redacted] # [redacted] A prepaid? shipping label was also included to facilitate the return of the defective inflatorWe will contact Ms [redacted] to ensure it is working properly
Initial Business Response / [redacted] (1000, 6, 2015/09/03) */ Our District Manager has finally made contact with Ms [redacted] after several attemptsShe has agreed to return to the showroom to look at options that exist to resolve her complaintShe said she will discuss it with her husband and call back to set an appointmentI will respond here again once she has contacted us to arrange the visit Complaint Response Date bumped because: Holiday
We have been working on behalf of the [redacted] to resolve their issueAs of May 14, we had replaced their mattressOn May 16, [redacted] indicated that he was extremely satisfied with our assistance and that he hadn't slept that well in a long timeWe consider this issue to have been resolved to the satisfaction of the [redacted]
We contacted Ms [redacted] via email to extend our offer to assist her in this situationWe were able to identify from her photos that she has a Queen size Free Flow mattressThe suggested retail price for this product is $plus shipping chargesAs a manufacturer's accommodation, we were authorized to ship a new mattress to her for a shipping and handling fee of only $Ms [redacted] declined our offer.We will honor the offer to resolve Ms [redacted] situation, should she change her mindUnless we hear from her again, we will consider this matter closed at this time
A replacement Adjust-A-Rest pump was shipped to Ms [redacted] on 3/1/and was delivered to her on 3/3/via [redacted] # [redacted] A prepaid? shipping label was also included to facilitate the return of the defective inflatorWe will contact Ms [redacted] to ensure it is working properly
Initial Business Response / [redacted] (1000, 6, 2015/09/03) */ Our District Manager has finally made contact with Ms [redacted] after several attemptsShe has agreed to return to the showroom to look at options that exist to resolve her complaintShe said she will discuss it with her husband and call back to set an appointmentI will respond here again once she has contacted us to arrange the visit Complaint Response Date bumped because: Holiday
We have been working on behalf of the [redacted] to resolve their issueAs of May 14, we had replaced their mattressOn May 16, [redacted] indicated that he was extremely satisfied with our assistance and that he hadn't slept that well in a long timeWe consider this issue to have been resolved to the satisfaction of the [redacted]