South Shore Infant Care

We will be happy to correct any issues at any location AMM location the customer would prefer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We are unaware of any other repairs that need to be completedThe car was taken to the dealership of their choosing, who did take care of some things that are specialized for Ford specifically, but all of the issues with the initial repair have been dealt withThe body shop, the dealership, and the customer's insurance company have all agreed that the repairs are completeThe customer does not provide enough details in their complaint, and so we do not know what their specific issue is with the vehicle or the repair

Completed repairs July Customer is happy with vehicle

We will not refund the $deductibleThe issues the customer had with the work have been address and rectifiedI apologize for the inconvenience, but customers are responsible for their deductible as part their policy contract with their insurance company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I will get estimates for repairs from other body shops and figure out what to do nextI spoke with the manager at the Schertz shop and got
the same line of excuses which I got while my car was in their shop for weeks, being covered in overspray, excess bondo material and the list goes on He denied any wrong doing when someone put emblems on my car to spell TAXES instead of TEXAS He called my observations "ridiculous" that someone from his shop would do thisso it happened, in his shopThe techs had no business on that location of my car as the repairs were on the back quarter panel Because of this conversation, I no longer feel comfortable returning to the same shop who mistreated my case in the first place and performed incompetent work a second timeTo me, the "lifetime warranty" is pointless because who trusts them a second time?
Regards,
*** ***

We have fixed every issue that was related to the accident, including cleaning the interiorWe have also addressed several issues that were not related to the accident or repair including the SRS light, the damaged cup holder, the hood shocks, the windshield wipers, and the bulb on the dash light
The damage to the headliner was pre-existing, but as a customer service Progressive has agreed to pay $toward the cost of replacing the headlinerWe will agree to also pay $toward the replacement as a customer service, if the customer agrees to this settlement

Complaint: ***
I am rejecting
this response because: The amount of my deductible or my responsibility to pay it because it is part of my insurance policy has nothing to do with why I a requesting a refund My deductible is only $because I choose to pay a higher insurance premium for a $deductible It could have been $100, $500, or $ Regardless of the amount, it is part of the amount the business charges for the work to be done It is paid to the business, not the insurance company, and the insurance company does not receive any part of that amount paid for repairsIt is between the customer and the shop The vehicle was repaired properly only after a THIRD time The service issues were NOT rectified because three times is not acceptable At any establishment, for any repair or service, I would never expect or be satisfied with paying ANY amount after the horrible work and inconveniences that were caused regardless of a higher or lower deductible Although I have requested a refund, it has been obvious since the first issue arose that this establishment, AMM Collision, is not capable nor are they worthy of business to be brought to them Since they are affiliated as a "recommended" shop per my insurance company, then their refusal to follow through on what should be considered common customer service to accept responsibility for their inadequacies is also something that needs to be, and is currently being addressed with the insurance company so that no other customers be referred to AMM Collision for these types of experiences *** ***

The customer was only charged for services that were completed on her car, including the front windshield, new wiper arms, and a detailing service that she requested to come out to her house on a weekendThe subcontracted detailers vacuumed out any broken glass, steam cleaned the interior,
deodorized it, and ozoned it to protect against mold or mildew that could result from the hail melting in her carThe customer was refunded the money for the back glass that was unavailableThe back glass that was needed to complete the repair is on national back order, there is no OEM or aftermarket availableAgain, the customer was only charged for services and repairs that were done to her car

We are happy to take care of any repairs related to the accident or our repairYour warranty covers the repairs done by AMM including our workmanship and paint, and covers you as long as you own the vehicleIf there is something that is related to the accident that was not repaired then we will get that taken care of as soon as possibleWe would like to take a look at whatever problem you have so that we can fix the problem right awayPlease bring the car into the shop at your earliest convenience so that we can take a look at any issues, and we will move forward from thereThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We will be happy to correct any issues at any location AMM location the customer would prefer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I was never satisfied with the repairs. My vehicle was sent home with a Crack in the def tank, loose wires. I got several opinions and no one will touch my vehicle due to the extent of damages and repairs that are still needed and should be covered with AMM warranty. 
Regards,
[redacted]

AMM has been working to create an action plan with the customer to address all the issues. Repairs are currently underway, estimated completion is late next week. Thank you.

We have ordered the part needed, and the customer will come by next week for us to put it on. Thank you.

Completed repairs July 15. Customer is happy with vehicle

We are happy to fix any damage related to the hail damage. Please contact [redacted] at our [redacted] location [redacted] for an appointment to inspect the vehicle and come to an agreement. Thank you

We are unaware of any other repairs that need to be completed. The car was taken to the dealership of their choosing, who did take care of some things that are specialized for Ford specifically, but all of the issues with the initial repair have been dealt with. The body shop, the dealership, and...

the customer's insurance company have all agreed that the repairs are complete. The customer does not provide enough details in their complaint, and so we do not know what their specific issue is with the vehicle or the repair.