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South Shore Tire & Auto, Inc.

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Reviews South Shore Tire & Auto, Inc.

South Shore Tire & Auto, Inc. Reviews (3)

Ms. [redacted] had to return to our shop a second time not because of anything that [redacted] did but due to the fact that she hit a pothole. We did not cause that nor is our workmanship in dispute. As for the alternator, in four weeks time an alternator that was once diagnosed as good can go bad. The shop did not do a complete breakdown of every component of the vehicle, therefore they could not know that in 4 weeks time that component might start to go bad. Again, [redacted] did the repairs they were paid for correctly and there is no complaint about the workmanship. The customer is simply upset that they had to pay for repairs that they cannot afford. While we are sorry for Ms. [redacted]'s predicament, we did not cause it and are not responsible for it.

Ms. [redacted] is stating that the repairs “had to be done” but at any time she could have chosen to take her vehicle somewhere else or shop around for a different price if she felt it cost too much. Any brake issue is going to be communicated as an urgent need to a customer, which is true because if...

your brakes go out it can cause an accident. We are sorry that Ms. [redacted] had to finance the cost of the repairs but that is not our fault. The brake job was done correctly and there have been no complaint about the quality of workmanship. The second time the customer came in was due to hitting a pothole. This required her to replace strut. This did not have anything to do with our work on her vehicle nor is there any complaint about the quality of the workmanship. Again, if Ms. [redacted] thought that we were too expensive, she could have taken her vehicle to a different shop. Our prices are competitive with all local shops and we have the extra bonus of a 3 year 36,000 mile warranty that we offer all of our customers. We are sorry that Ms. [redacted] is having a hard time financially, but that is by no fault of [redacted]. We had all work approved by Ms. [redacted] and she agreed and signed all invoices. If there is a fault with any of the work that was done by [redacted] we would be glad to work to resolve the issue with Ms. [redacted].
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
First of all, the front desk and the flier on the front of their desk says its a five year warranty. I understand that they are doing decent work but I'm unappreciative of their business practice of telling me everything is fine after I spent a thousand dollars and returned with more business, that they were not truthful about a $2200 repair that was unnecessary. I want Revdex.com to give them a poor rating so that customers know that [redacted] is not only overcharging their customers (literally twice the market price in this area) and also making us uncomfortable to drive our cars so that we will pay for new parts that are totally unnecessary. I'll definitely be taking my business elsewhere and letting everyone who will listen about how they do business. 
Regards,
Your most unsatisfied customer.

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