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South State Corporation

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South State Corporation Reviews (2)

Thank you for contacting South State Bank (the “Bank”) to
discuss the concerns of [redacted] in regards to an escrow refund check.  Please allow this correspondence to serve as
a response to Ms. [redacted]’s complaint, forwarded to the Bank on February 11, 2016.  In...

her complaint, Ms. [redacted] has concerns that
the Bank has been unwilling to refund in a timely manner, funds that she mistakenly
paid to [redacted] County, South Carolina for the purposes of satisfying her
annual property taxes.  Ms. [redacted] also
states that the Bank did not make her aware that it would be paying her property
taxes in escrow.
As it relates to the escrow refund, on January 26, 2016, the
Bank received a refund check from [redacted] County for Ms. [redacted]’s property
tax payment, stating that they had already been paid by Ms. [redacted].  The Bank then sent a letter to Ms. [redacted]
making her aware of this refund, and asking her to call the Bank to confirm that
she indeed paid the taxes outside of escrow. 
On February 9, 2016 Ms. [redacted] contacted the Bank to confirm her extra
payment, and asked that the money be refunded to her.  The Bank subsequently contacted its sub-servicer,
[redacted] Mortgage, Inc. (“[redacted]”) requesting that the escrow refund be made
payable to the attention of Ms. [redacted].
As it relates to Ms. [redacted]’s knowledge of her escrow
account, the Bank respectfully disagrees that it did not make Ms. [redacted] aware
that her taxes would be paid in escrow. 
In its investigation, the Bank reviewed documentation signed during the
closing of Ms. [redacted]’s loan including: the Settlement Statement (“HUD-1”),
Itemization of Amount Financed, First Payment Letter, and Initial Escrow
Account Disclosure Statement– all of which detailed her newly established
escrow account, and each was signed by Ms. [redacted].
The Bank has now confirmed that
[redacted] has processed Ms. [redacted]’s escrow refund. 
We trust this resolves the matter completely in regards to Ms. [redacted]’s
complaint.  If you have any additional
questions or concerns, please do not hesitate to contact us.

Thank You [redacted] for your time in the issue. The matter has been resolved. If you would view attachments. The Business Quickly Responded and refunded/reimbursed purchase amount/value.
I am content and have no further issue of direct loss. Sincerely, All have a good day.

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