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South Suburban Mitsubishi

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South Suburban Mitsubishi Reviews (10)

Great job today by Keith at South Suburban MitsubishiGot a oil change,inspected my whole car, and a car washAll in less than a hourRobert [redacted]

Great place to buy a Mitsubishi vehicle,friendly staff,excellent service and great deals

Initial Business Response / [redacted] (1000, 8, 2014/07/28) */ Contact Name and Title: [redacted] General Man Contact Phone: XXXXXXXXXXX Contact Email: [redacted] @southsuburbanmitsubishi When the customer came to pick her vehicle up from service, it was after our service hours, and she spoke to one of our sales managers, Mr [redacted] apologized to Mrs [redacted] , and told her to leave her vehicle with us , so that he could question the service department the following dayHer sister, who was with her decided to become belligerent, and made a scene in our showroomIn spite of her sisters behavior ,we assured her that we would speak to the service manager the next dayShe also told us that her rear door was not working , and [redacted] told her that we would also look into that issueThe next day when the service department arrived, we let them know about this issue, and they stated that the "skid light" needed to be reset, at no charge to the customerWhen the service department spoke to her, they explained that to repair the rear door, there would be an additional diagnosis charge, plus whatever the parts would beShe never complained about the door, and actually accused us of breaking itWhen I became aware of this issue, I immediately called her and told her that I would waive the diagnosis fee that we charge to try to appease herI was given this notice today to address, and I had all of her service records pulledYes , she has spent money in service, and it was done to maintain a vehicle with 110,miles, that she began having us repair in May of she now has 164,miles as of July, 2nd of this yearWe are a reputable dealer, that relies on our reputation, and transparency to be successfulAt no time have we ever taken advantage of her or anyone elseIf we were such a bad place to do business with, then why did she buy another vehicle from us on 7/03/We never had an issue with Mrs [redacted] until her sister, who also was present when she purchased another vehicle from us, expressed an interest in buying the Montero that was serviced hereIf necessary, I can provide an itemized list of all repair work that was done here Consumer Response / [redacted] (3000, 15, 2015/01/09) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated: Thank you [redacted] and [redacted] for going above and beyond to resolve this matterThank you for the itemized list of all the repair work that was done on my truckI recently purchased a new truck from you guys in July My truck recently needed to be serviced and once again you guys went above and beyond to get my truck in ASAP and you also gave me a loner car to drive so I can get back and forth to work until my repairs are completedI appreciate your professionalism and I am happy that this matter is resolved

Initial Business Response /* (1000, 5, 2014/05/22) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@southsuburbanmitsubishi
We have apologized to this customer for the delay in cancelling her warranty refundWe mistakenly sent her original request
into the wrong departmentWe have corrected this issue and we have sent her a refund of $to their lienholder *** The check was shipped through *** the tracking number is***XXXXXXXXWe are also issuing an additional check in the amount of $as well so that the customer will receive full credit for the amount they were charged
Initial Consumer Rebuttal /* (2000, 7, 2014/05/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After realizing the mistake, they have agreed to make good on it, we very much appreciate that this is resolved as we knew it would be once it was thoroughly looked intoThey did call and apologize and explained everything that happened and we appreciate thatAs always our sales associate helped to push this along again and are grateful for all that she has done for usWhen we are in the market again for a new vehicle we will definitely make the hour drive to see them againThank you

Chris FAnd Keith Ware fantastic!!!!!

South Suburban Mitsubishi is a total let down! We bought a 2014 Outlander and we needed to replace the tires and have brakes redone. The price for service was around $800.00 total.We ended up paying almost $1230.00 for the service. THEY BROKE OFF the tire stem and charged us for their mistake!!!!!!!!!!!!!!!!!!!!!! I called to see if they would reimburse us for what they broke.They told me NO and I can take our business some where else! So we will and hope you also think twice before you go there to buy a car.

Great place to buy a Mitsubishi vehicle,friendly staff,excellent service and great deals.

Initial Business Response /* (1000, 8, 2014/07/28) */
Contact Name and Title: [redacted] General Man
Contact Phone: XXXXXXXXXXX
Contact Email: [redacted]@southsuburbanmitsubishi
When the customer came to pick her vehicle up from service, it was after our service hours, and she spoke to one...

of our sales managers, Mr. [redacted] apologized to Mrs. [redacted], and told her to leave her vehicle with us , so that he could question the service department the following day. Her sister, who was with her decided to become belligerent, and made a scene in our showroom. In spite of her sisters behavior ,we assured her that we would speak to the service manager the next day. She also told us that her rear door was not working , and [redacted] told her that we would also look into that issue. The next day when the service department arrived, we let them know about this issue, and they stated that the "skid light" needed to be reset, at no charge to the customer. When the service department spoke to her, they explained that to repair the rear door, there would be an additional diagnosis charge, plus whatever the parts would be. She never complained about the door, and actually accused us of breaking it. When I became aware of this issue, I immediately called her and told her that I would waive the diagnosis fee that we charge to try to appease her. I was given this notice today to address, and I had all of her service records pulled. Yes , she has spent money in service, and it was done to maintain a vehicle with 110,000 miles, that she began having us repair in May of 2010. she now has 164,000 miles as of July, 2nd of this year. We are a reputable dealer, that relies on our reputation, and transparency to be successful. At no time have we ever taken advantage of her or anyone else. If we were such a bad place to do business with, then why did she buy another vehicle from us on 7/03/2014. We never had an issue with Mrs. [redacted] until her sister, who also was present when she purchased another vehicle from us, expressed an interest in buying the Montero that was serviced here. If necessary, I can provide an itemized list of all repair work that was done here.
Consumer Response /* (3000, 15, 2015/01/09) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
Thank you [redacted] and [redacted] for going above and beyond to resolve this matter. Thank you for the itemized list of all the repair work that was done on my truck. I recently purchased a new truck from you guys in July 2014. My truck recently needed to be serviced and once again you guys went above and beyond to get my truck in ASAP and you also gave me a loner car to drive so I can get back and forth to work until my repairs are completed. I appreciate your professionalism and I am happy that this matter is resolved .

Great job today by Keith at South Suburban Mitsubishi. Got a oil change,inspected my whole car, and a car wash. All in less than a hour.
Robert [redacted]

Initial Business Response /* (1000, 5, 2014/02/11) */
Contact Name and Title: [redacted] Gen Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@southsuburbanmitsubishi.com
I spoke to the customer and explained how the warranty works. He cancelled it anyway, but was upset that the...

money would be refunded to the lienholder and not the customer. At this time there does not seem to be any other action necessary.
Initial Consumer Rebuttal /* (3000, 7, 2014/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing was offered to resolve this issue except excuses. Basically wanted to know how to make things better for the next customer and how I misunderstood the warranty. It's not that hard to understand when someone tells me it's a bumper to bumper and you you confront them about it they say " no I said it was like a bumper to bumper".
Final Business Response /* (4000, 9, 2014/02/12) */
I spoke to the customer and explained that the warranty was cancelled and the refund would go to the lienholder. I don't know what else we can do to resolve this issue. He purchased a warranty and then changed his mind.
Final Consumer Response /* (4200, 11, 2014/02/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Everything was explained on how deceptive their business practices are. It will continue because that's the business they are in. South suburban offered no resolve. You just need to let other people know about it.

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