South Terrace at Auburn Apartments

I'm not sure of where to begin but DO NOT MOVE HERE! *** *** is an absolute nightmare I will start by the few positives I have had here since I moved in First, the maintenance crew is good but they have their hands tied clearly in what they can do, I will go into why further Aside from that there is not much to be desired living here The apartments are spacious but they have been not kept well considering how new they are
When I first moved to *** *** on move in day, a lady approached my friend and I to tell us our apartment had been robbed twice before in the past few years This was serious foreshadowing Throughout our time here we had issues with major noise, people loitering in walkways, gates being broke and never fixed, an opening in the apartment that allowed small lizards to get in (which didn't get fixed for weeks), and finally my friend getting robbed early in the morning (6:30AM) a few weeks ago That's not to mention the shooting that happened almost two months ago that resulted in the death of a 16-year-old who tried to break into someone's place on a Sunday night
Through all those instances I could go on for days It would be pointless though, instead I'll tell you about the response I got each time from the leasing people Let me say they do have a new leasing manager in as of a month ago but to save this sinking ship would take a miracle Even she admitted the day she was hired was the day of a shooting in the complex
In regards to the noise, we contacted the office FOUR times, spoke with the people causing the noise, called the courtesy officer times and the actual police another three The police are astonished at how the leasing office is doing nothing about this but the police say their hands are tied We finally just heard from a courtesy officer but that is after the previous ten attempts to contact them over ten months (She said she could not come out due to a night job and to call the *** Police non-emergency line ***) Not only do we have reason to be concerned about terrible noise coming from the upstairs but possibly even children being left alone Its ludicrous nothing has been done about this The office sent the tenet a letter months after our initial complaint Only to tell us the tenet never showed up even though they requested it Never did they follow up! It's pure incompetence
The lizard issue was moved to the side on multiple occasions It took me taking off work on two separate days to meet the maintenance guys and a friend coming over when I was out of town to get it solved correctly Even then the work done was band aiding the problem This does not include the two times the closet stuff fell and we were told well you can't hang heavy clothes there (Jeans, Coats, Etc.)***!
The last one I will go into is the robbery of my friend After all these mess up's and this robbery, I went down to the office to inform them They took a statement and got all the details At this point I turned in my 60-day notice but made it clear I would like an early release from my lease They denied that showing that they are about money and not their tenets The lack of integrity is astonishing in that which is a big reason why I am writing this detailed post The other reason is to keep others safe, upon learning of this the complex never sent an email, letter or any correspondence to tell residents of this second issue They were trying to hide it to cover their *** Its beyond ridiculous
Trust me, avoid this place It's not ideal or safe and I wouldn't recommend it to anyone I'll be reporting them to the Revdex.com as well They have no control of who is staying in eahc apartment, trash is always piled high and clearly there are people living here that are not legally on leases They wonder why they have so many issues but they have no control STAY AWAY! I'll be vacating early and still paying the rent due to saftey concerns for my girlfriend I would rather lose some money then have someone hurt

I applied and agreed to terms of paying a non refundable application fee and a refundable security deposit. Now the complex will not refund deposit.I agreed and applied on the terms that I would pay a application fee as well as a 200 dollar refundable deposit by [redacted]. I did not recover notification that I was approved for the apartment until the Friday before my move in date in which I was to move in the following day. I emailed the complex fory refund, in which I did not receive a reply about no longer being interested in moving in. I received phone calls from [redacted] not that I was actually approved but rather that I needed to pay an additional 500 dollars in order to secure the apartment. Afterwards I spoke with [redacted] via telephone to tell her that I would be to get my refund and she assured me that I could come pick it up that same day which was a Saturday. Desired SettlementI would like my 200 refundable deposit refunded. Not only was I misled but lied to. I was told that the amount was completely refundable and never heard or signed any documentation that I only had 72 hours to decline move in until I went to pick up my deposit. And if the policy was signed by myself, from the day I received my notification that I was approved via mail, then I am well within that time frame of 72 hours.that my email was sent to the complex.

No updates or replacement of broken light fixtures, exterior cleaning that was skipped, nor addressing of previous customer service difficulties, etc.I contacted the office on over four occasions in regards to a light fixture on the ceiling that is out, causing my entry way to be dark prior to the door light coming on in the evening. The other side of the hall is well lit, but my side is dark, but to my knowledge I don't pay any less than anyone else, I have lived here longer, the light wasn't out when I signed the lease, and I pay on time each month for over two and a half years. Each time I called or visited the office I was given another excuse, such as the light is on order, we'll fix it immediately, the light hasn't come in yet after weeks of waiting while there are plenty of [redacted] and [redacted] and [redacted] around, to the maintenance man stating it is not up to the complex to address it, but only up to him to decide whether it will be addressed, even though he is not the landowner or leasing agent. I have contacted the corporate office who responded initially with a general response that they would inform the office to address the issue immediately, but upon getting no response for weeks, I contacted the corporate office again, but this time no response. There is frequently feces and trash in the stairway, hallway, and entrance and exit that is not addressed, although the landscaping is done regularly, due to being completed by an outside contractor. I don't feel as though the complex appreciates my business, although they may treat all residents in the same manner, due to the name of the management changing three times since I have lived here, although staff remains. I have been verbally assaulted by the leasing consultant, visually intimidated by maintenance staff, and not in receipt of quality service, although I have done nothing to deserve such treatment. I have not received any updates to my living space to justify the increase in the lease price, as I have only been lied to, ignored, or treated as if I was a delinquent renter causing chaos and disruption, of which I have never been. The windows on the top level does not stay open without placing an item in the window to support it, of which I have put in plenty of maintenance requests in the past, but have been given so many excuses or reasons why it could not be done, that I have not asked again, in hopes that other maintenance requests could be addressed, but it seems as if the same behavior and response continues. The same staff are present, so maybe they are doing and saying what they are told, so then my grievance is with the actual property owners, management, and whomever benefits from my monthly, timely payment. I requested an additional garage key, but never received, so I have no access to the garage to which I am being charged monthly. The gate is constantly broken, the on Site vacuum for car care service was detached and broken the last time I tried to access it, and the guard is only present on various days of the week. I attempted to get coffee from the office, but the lids didn't fit, and the sweetener was as hard as a rock, leaving me with a negative tasting, hand scalding free cup. There are frequent late night parties and/or gatherings at my building, and the residents or guests block the entrance to the building as well as the stairways, looking at me as if I am the problem, for their having to move for me to access my location, of which I am grilled and treated as if I don't even live there, or as if I am supposed to get to the top level some other way, so as not to disturb their gathering. The property and management do not provide what they advertise, and frequently when I attempt to access the main office staff are not present, even during their posted operating hours. I am forced to pay a convenience fee with my online payment, as they intentionally removed the drop box, even though my lease states that payment can be made via that method, due to my work hours and distance from the property. I have followed all protocols and guidelines for addressing these issues but no success.Desired SettlementQuality service and professional response; penalty for negative behavior of staff, residents, and/or visitors; knowledge of the proper procedure for any future difficulties, or written documentation that nothing will change or improve, so that I can find a new location to reside, if at all possible.

Severe lack of parking in the complex has been an ongoing issue. Residents are not given clear instructions, yet vehicles are routinely being towed.I have lived in the complex since January 2012. Parking has been an ongoing issue in and around my side of the complex and recently began to enforce towing of vistors and some residents. Residents are given passes for their own vehicles, but we are not given Visitor passes for guests that may come over or come in town. If residents do not pick up a visitor pass during office hours, we were told to place a piece of paper in the windshield of the visitor's car overnight and come get a pass the next day. The problem is that overnight, the car will be towed by a towing company management has hired and then we have no recourse to using the temporary Visitor pass we were told to place in the windshield. So, why is it residents don't have passes to use when visitor's arrive after hours (i.e. out-of-towners that arrive after 6pm or visitors in the area who stop by after 6pm, for example). We as residents cannot always plan with precision when a friend or family member will stop byno one can, yet we are essentially being given a curfew as to when we can have guests over. Additionally, there is no designated Visitor parking with visible signage. We are told that it exist, but again with no visitor pass being made available after office hours and management not honoring the piece of paper in the windshield to indicate it is a visitor's car, why would residents jeopardize visitors' car to being towed whenever they enter the property?? Again, we basically are not being allowed to have visitors and the information management has provided is conflicting, illogical and not being communicated in good faith to the towing company. Parking for residents is also extremely limited on my side of the complex. If I arrive after 6pm, I will not get a parking space anywhere near my building. As it gets later in the evening, the only place to park is way up by the Dog Park and that is a very dangerous walk if it is dark out, your are elderly, a female, or have a small child/children with you. So, we are also being forced to risk life and limb by parking very far away from our own building. Last night (6/26/2014) around 10:45pm, residents stood outside and watched tow trucks tow visitor cars. When the visitors tried to plead their case they were still towed. The towing service did not care that we were told by management to put a piece of paper in the windshield because the visitor arrived after hours. Management had not even communicated the same information to the towing service that they had given residents. The towing company even charged a young college student $100 to simply NOT tow his girlfriend's car who was visiting. The car was not even hooked up to any towing equipment, yet he was given the choice to pay $100 or have it towed and pay more. Of course, the young man paid, but knew his rights were being violated. It was essentially an extortion attempt from the tow company management has hired to carry out its enforcement of a policy that has a built-in "Catch 22." Witnessing this and seeing the police try to intervene was very, very troubling. It is unfair that we are subject to being towed when we cannot get the passes we need to avoid this penalty. No matter how many times residents question the logic or complain, management shrugs it off and continues to enforce this illogical policy that places us in a situation where visitor cars are being told. If we are not given passes or allowed to use a temporary pass overnight until the office reopens, how then can we even have visitors over outside of office hours without the threat of them being towed? Are we simply disallowed from ever having visitors? And where is this Visitor's lot that I have never seen in my 1.5 years of living here. If someone could answer this question that would clear up much of the unfair practices of management, the frustration of residents, and unnecessary cost of towing that innocent visitors that exists right now. Thanks very much. *please excuse any typos*Desired Settlement-Provide adequate Visitor parking areas that are convenient to each building/area of the complex near each building. -Provide parking passes to residents or provide temporary visitor parking passes we can use overnight without the penalty of being towed.-Management needs to communicate to the towing company exactly what they advise residents of, with regard to the temporary Visitor parking pass.-Management needs to ask the towing company not to extort money (i.e. $100) from visitors and residents if they have not yet hooked up the car to their tow truck.-Management needs to begin to be more transparent with regard to new policies and changes that will affect their visitors financially (i.e. unfair towing practices).

Complaint[redacted] changed the first page of lease contract to a larger amount after contract was signed. I was paying $945 for 1 year lease. I signed a new one year lease for $949 for March 1st 2014. I was notified by Email May 27 2014 that I owed back rent. The management changed my front page to my lease to $978 a month. They did not give me a copy of my lease when I signed it, and there is no signatures or initials on that part of the lease form. It took them all that time to notify me. I have no legal case, and am quite upset about this unethical practice. I had no choice but to pay.Desired SettlementTo have them honor the original contract.More info received from the consumer 2014-07-09South Terrace at Auburn has honored my original lease, and credited me for the months that I paid more than agreed on. A new lease is in place that has been corrected for the rest of the original lease time frame. I have no complaint now. Thank you for your help in fixing this. Sincerely, [redacted]