South Texas Home Builders Reviews (%countItem)
The product that was promised was not delivered as advertised. The builder stated that the crooked and substandard masonry work was part of the design. The builder refuses to make things right and fix the substandard masonry work. Lights were advertised to be on the front two columns of the home however he stated that somehow they are not able to get it done now. I signed the contract under the impression everything advertised would be included, and that it would be in a similar workmanlike manner to what was shown to me.
To whom it may concern,
I would like to offer some explanation regarding the specifics of the complaint received. The client brought to our attention that he was not satisfied with the appearance and craftsmanship of the brick on the front of the home and was requesting the removal and replacement of some or all of the brick. The brick was fully installed prior to the client submitting a contract on the home and the brick and installation itself do fall within our performance standards. The client walked the home several times before making an offer and was able to see the completed brick and did not express any concern of the look or installation. In an effort to appease the client we agreed to do a full acid wash and cleaning of the brick and the client was still not satisfied. In regards to the two lights on the exterior columns, we decided not to wire for those at electrical rough in phase and those were not wired for or installed at the time the client made an offer. All of the other light fixtures were installed at the time the client entered into a sales contract. We elected not to do those lights because the two front columns are solid wood and would require us to cut out a large channel to run conduit to the light location. This was a decision made in the field at time of construction based on concerns of water penetration and the structural integrity of the columns. We always intend to construct our homes according to plan but do reserve the right to make changes in the field as needed. The plans and specs were not part of the sales contract and those were only provided to the client to provide the client with the overall finished look of the home. While we are not obligated to, we have offered the client a credit for those two lights in good faith and the client was still not satisfied. We feel we have made every effort to provide the client with a beautiful home and have offered resolutions for any concerns that have been brought to our attention. It seems in this particular case that unfortunately their is no way the client is going to be happy and we truly wish this was not the situation and hope the best for them.
I am rejecting this response because:
Hello,In response to the builder stating
that I inspected the home prior and that the brick was already installed at the
time of the contract. This is correct however the home was covered in cement
prior to me buying it so I could not see the crooked bricks that were up to
said “performance standard” so an acid wash was not a gesture of good will it
was a necessity. On Monday February 17, 2020 I had a meeting with two of the
associates from South Texas home Builders. I showed them
the areas in question where I was unsatisfied due to what I saw was poor
quality work on the front of the home. This is the front of the home which is
on display as soon as people walk in! I asked the associates if they would
allow this type of work to be done at their home and I received no answer I did
not expect perfection however this was unacceptable. At the time of purchase
prior to signing contract they stated the home was not finished so I assumed
that no reputable builder would even consider passing this work off as
acceptable I was mistaken and lost 2500 of my hard earned money. I specifically
asked the representative at the meeting to either make some sort of compromise
or return my deposit and I will go on and about my way, and if I didn’t receive
my deposit back or get the masonry work fixed I would file a Revdex.com complaint and
go to the news media. I was told I would receive my deposit back however the
president changed his mind when he received notice of the Revdex.com complaint, then asked
me to delete it or he wouldn’t return my deposit. I will not rest until my fellow
veterans and consumers know the horrible experiences I was put through.
I would like to offer a response in regards to your recent message. The masonry work does fall within our performance standards and I am also including a snapshot of the masonry section within the sample warranty that was included as part of the signed contract. Unfortunately the client does not particularly like the finished look of the masonry work, however, this becomes more of a matter of preference versus an actual deficiency in the work itself. We never intend to leave something that doesn't meet the performance standards outlined in the contract as well as our personal standards. We have been in business for a long time and have used the same brick contractor for the last 10 yrs, including all the work on our personal homes. In regards to the deposit, I am attaching the special provisions page of the signed contract which outlines that the deposit is a "non refundable" deposit and there is no obligation for us to refund that money in the event the buyer does not close on the home. The specifics of this are outlined in the special provisions which are attached for your review. The closing date on the contract has passed and that contract is now terminated. We hope the buyer finds a home that meets his needs and that he will be happy with.