South Texas Optometrists

This letter if in reference to ID # [redacted] The person is complaining that she was charged a copay for a contact lens fit that was performed on her daughterWe are an in network provider that has a contract with her insurance companyWe are required to collect all copayments as the contract states by the insurance companyWe contacted the insurance company twice and spoke to two different representatives after receiving your letter and both times the two different representatives told us the same thingThat we must charge and collect the copaymentsThe patients insurance was verified before the exam was performed and we have her signed signature on our registration form that she is responsible for all copayments and any charges not covered by her insurance companyIf you need any additional information please contact meSincerely, [redacted] , O.DDoctor of Optometry Galo Eye Centers

Complaint: [redacted] I am rejecting this response because: they did not disclose this as a copayment they specificallyadvised me it was because they mKe their own contact lensesIt was a fitting fee that is covered by my husband's insurance but they refuse to accept it Regards, [redacted]

Complaint: ***
I am rejecting this response because:
Regards,
*** *** Attached is my Benefits GuideBook indicating that fitting, lenses, evaluation, and follow up care 100%. As per them not being a provider for my Davis Vision insurance, if things recently changed, then as several year repeated customer, we c=should have been advised that they were no longer providers for Davis Vision. Something that was never disclosed to any of my family members or myself. I do want for the prescription be released to me and full refund be reimbursed , as the service is covered a 100%. Thank you

Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Attached is my Benefits GuideBook indicating that fitting, lenses, evaluation, and follow up care 100%. As per them not being a provider for my Davis Vision insurance, if things recently changed, then as several year repeated customer, we c=should have been advised that they were no longer providers for Davis Vision. Something that was never disclosed to any of my family members or myself. I do want for the prescription be released to me and full refund be reimbursed , as the service is covered a 100%. Thank you

[redacted], O.D. Galo Eye Centers [redacted] This letter if in reference to ID # [redacted]. The person is complaining that she was charged for a contact lens fit that was performed on her daughter. Once again we are an in network provider that has a contract with her insurance company. We are required to collect all copayments and fitting fees as the contract states by the insurance company. We are in compliance with her insurance company. Contacts lenses are a medical device and are not made in any doctor's office. Contact lenses are manufactured by medical corporations and must follow FDA guidelines. Once again I reiterate, the patients insurance was verified before the exam was performed and we have her signed signature on our registration form that she is responsible for all copayments and any charges not covered by her insurance company. A contact lens fitting fee is not covered by the insurance plan, therefore we are required to charge for the fitting fee. If you need any additional information please contact me.

This letter if in reference to ID # [redacted]. The person is complaining that she was charged a copay for a contact lens fit that was performed on her daughter. We are an in network provider that has a contract with her insurance company. We are required to collect all copayments as the contract...

states by the insurance company. We contacted the insurance company twice and spoke to two different representatives after receiving your letter and both times the two different representatives told us the same thing. That we must charge and collect the copayments. The patients insurance was verified before the exam was performed and we have her signed signature on our registration form that she is responsible for all copayments and any charges not covered by her insurance company. If you need any additional information please contact me. Sincerely, [redacted], O.D. Doctor of Optometry Galo Eye Centers

This letter if in reference to ID # [redacted]. The person is complaining that she was charged a copay for a contact lens fit that was performed on her daughter. We are an in network provider that has a contract with her insurance company. We are...

required to collect all copayments as the contract states by the insurance company. We contacted the insurance company twice and spoke to two different representatives after receiving your letter and both times the two different representatives told us the same thing. That we must charge and collect the copayments. The patients insurance was verified before the exam was performed and we have her signed signature on our registration form that she is responsible for all copayments and any charges not covered by her insurance company. If you need any additional information please contact me. Sincerely, [redacted], O.D. Doctor of Optometry Galo Eye Centers

Complaint: [redacted]
I am rejecting this response because: they did not disclose this as a copayment they specificallyadvised me it was because they mKe their own contact lenses. It was a fitting fee that is covered by my husband's insurance but they refuse to accept it. 
Regards,
[redacted]