South Texas Trailers & Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The response from the business misleads on a few points. 1) "Once *** *** decided to become a member she proceeded by entering her information into our on site self serve enrollment kiosk and checked off both the terms and conditions as well as the notes section (no membership may be processed at any point without the client checking off both) and expressing she has read and understood all of our requirements for membership including our cancellation policy (please see attached copy of agreement.)"I did not complete my enrollment at a kiosk inside this businessThe first time I entered the location was to request that my membership be canceledMy enrollment was completed by a female representative by the name of *** (who is no longer with the company) on March 6, (dated invoice attached) inside the pre-opening location of *** ***. 2) "Upon *** ***'s first visit she met and was informed by our representative of the features and benefits Retro Fitness offers as well as the facility grand-opening promotional offer of $enrollment and $processing totaling to $inclusive of taxes and the total that has been paid at point of sale as a down payment by *** ***As Retro Fitness standard operating procedures dictate, we pride ourselves with maintaining the highest level of integrity and fully stand by our statement in regards to *** *** being informed by our representative prior to her purchase that our Retro Fitness Agreement consists of a month installment contract at the price of $per month and carries a $annual fee as stated in her contractRetro Fitness maintains that at no point did our representative state or even allude to there being a $cancellation fee in order for the contract to be cancelled as alleged by *** ***."I was never offered, nor did I pay (invoice attached) a $enrollment fee, nor did I pay a $processing feeAs my invoice shows, my enrollment fee is $+ $tax = $20.89, the same figure also applies to my processing fee for a total of $to startSince my form was filled by a representative of the business I responded either positively or negatively to questions posedI never read any agreement, it was emailed to me for later reviewAt this time I asked the representative, *** who signed me up, about the cancellation policy and was told of the $pay in advance option. As for the rest of the response from the business, I understand the need to manufacture points to make yourself seem reasonable and uprightThe showboating carried on by the *** ***, pacing back and forth, barely keeping eye contact, and insisting on not cancelling my membership did inspire ireeach time I asked to cancel my membership I received a stupid grin and a different answer, one of which was "$right now"I think it is absolutely absurd for a business to contact the police for someone who only wants to cancel a membershipAnd in the situation in which my membership is not canceled, I have every right to be on the property, especially if I do not want to be a member and am being forced to remain a member. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Retro Fitness regarding complaint ID [redacted].Sincerely,[redacted]

Please accept this letter as a response to said complaint filed against Retro Fitness on Wednesday, May **,2015 by [redacted]. On 03/**/2015 [redacted] visited our temporary preview and enrollment center located inside the [redacted] at [redacted] across the street from our facility to seek...

information regarding purchasing a gym membership to Retro Fitness. As our customer stated at the time of her visit our facility was being built. Shortly thereafter our location opened for business on 03/**/2015. Upon [redacted]'s first visit she met and was informed by our representative of the features and benefits Retro Fitness offers as well as the facility grand-opening promotional offer of $0.00 enrollment and $29.00 processing totaling to $30.31 inclusive of taxes and the total that has been paid at point of sale as a down payment by [redacted]. As Retro Fitness standard operating procedures dictate, we pride ourselves with maintaining the highest level of integrity and fully stand by our statement in regards to [redacted] being informed by our representative prior to her purchase that our Retro Fitness Agreement consists of a 12 month installment contract at the price of $20.89 per month and carries a $47.03 annual fee as stated in her contract. Retro Fitness maintains that at no point did our representative state or even allude to there being a $60 cancellation fee in order for the contract to be cancelled as alleged by [redacted]. Once [redacted] decided to become a member she proceeded by entering her information into our on site self serve enrollment kiosk and checked off both the terms and conditions as well as the notes section (no membership may be processed at any point without the client checking off both) and expressing she has read and understood all of our requirements for membership including our cancellation policy (please see attached copy of agreement.) On 05/**/2015 [redacted] visited our location and was greeted by our club's [redacted] expressed her wishes to cancel her account, I was informed shortly thereafter. Within a few minutes I proceeded to greet [redacted] by our front desk. [redacted] let me know that she was looking to cancel her account. I invited her into my office so that I may take a look at her membership as well as to speak to her about why she was looking to cancel. She declined and began telling me that she needed the account cancelled immediately. I explained to her our club's policy requires a medical notice or proof of relocation 25 miles or more from any Retro Fitness facility or that she may pay off her remaining balance of around $255. Furthermore I explained to her that as her agreement was a national plan she would be able to take advantage of our other locations near her new residence. Please note that at absolutely no point have I ever mentioned a $400 cancellation fee a s [redacted] alleges in her complaint. [redacted] then became increasingly agitated by my responses and began using slurs and profanity at the front desk repeatedly stating "cancel my [redacted] membership" and taunting me in the course of our business and in the presence of several members and staff. I politely asked her repeatedly to calm down and to come speak with me in the office. Each time she refused and insisted on causing a scene. After numerous attempts at deescalating the situation I finally requested she leave the premises. Only after I let her know I would call the police did she oblige and left our facility. During [redacted]'s tirade her self admitted purpose of this bizarre behavior was geared towards what she assumed would cause me to neglect our company's cancellation policy that she willingly signed up for and avoid paying for the remainder of the agreement. Given that allowing a individual's forceful behavior to dictate our terms will set up a negative future precedent we will have to respectfully decline [redacted]'s desired settlement and request that she pays the aforementioned remaining balance in full or produce the necessary documents as stated in her agreement. Respectfully Yours, [redacted]