South University

I am rejecting this response because: I attempted to reach out to the Business Office Manager at the High Point, NC campus on April 3, I made multiple calls, left several messages, and sent several emailsI have been hounded by bill collectors since AprilI did not get a response or any help from anyone involved with South University until I submitted this complaintI don't know how much damage this has done to my credit scoreThe complete lack of response on every front by this business is unprofessional and unacceptableThere is absolutely no reason why I should still be trying to figure out this problem over three months after I first made contactI have no problem paying part of this bill even though I got no knowledge or skills out of the classesHowever, based on my attempts to resolve this issue over three months ago, I do not believe I should have to pay the full amount of this billThe inaction of this business despite my multiple attempts at making contact will have impacted my credit severely and will stay on my credit report for the next seven yearsI did what I could to get this issue taken care ofThe business did not and I should not have to pay the price because of the business' lack of action

Thank you for bringing the complaint from Ms [redacted] to our attention South University takes all student complaints very seriously, and this email serves to update you on our investigation and response to Ms [redacted] 's concerns We have reached out to Ms [redacted] directly to resolve her issues If Ms [redacted] should reach out to you again, please have her contact [redacted] ***, [redacted] at [redacted] Sincerely, [redacted] [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] Hello, Thank you for completing the 17-FAFSAIt looks like you have been chosen for verificationYou will need to complete the verification worksheet and send in a copy of your taxes or tax transcriptYou can either fax it to us, scan and email or tax photos and email to usPlease be sure to sign and date the first page [redacted] [redacted] [redacted] ***Direct Dial: [redacted] ***Fax: [redacted] I am rejecting this response because: they are lyingI have emails saying to send my tax returnsBut my fafsa is for He saying that I am being reviewed for this year But why am I having to send in my taxes for the year of Something does not seem right I am getting no where And my financial balance is raisingHere is a copy of the emailHello, Thank you for completing the 17-FAFSAIt looks like you have been chosen for verificationYou will need to complete the verification worksheet and send in a copy of your taxes or tax transcriptYou can either fax it to us, scan and email or tax photos and email to usPlease be sure to sign and date the first page [redacted] [redacted] [redacted] ***Direct Dial: [redacted] ***Fax: [redacted] Hello, Thank you for completing the 17-FAFSAIt looks like you have been chosen for verificationYou will need to complete the verification worksheet and send in a copy of your taxes or tax transcriptYou can either fax it to us, scan and email or tax photos and email to usPlease be sure to sign and date the first page [redacted] [redacted] [redacted] ***Direct Dial: [redacted] ***Fax: [redacted] Regards, [redacted]

Thank you for the update regarding Ms***'s concerns. South University takes all student's concerns very seriously, and this email serves to update you on our investigation and response to Ms***'s concerns. We see that the date of Ms***'s rejection was on August 3, 2017. We continued to work with Ms*** after this date and resolved her issue on August 25, 2017. If Ms*** should reach out to you again, please have her contact me at ***. Sincerely, *** *** *** *** ***

My financial aid continues to be tamper withI will like to speak with a higher authorityThis is the only way I will be satisfiedAfter so many attempts of trying to come to a understanding why my account balance is say I owe South University at timesEven after my financial has been processMy Pell Grant and student loans where misplaced for the quarter and than added back to my account more the onceTalking him has gotten me no whereI am tired of having to keep track of my financial aid and at the same time complete my assignmentMy account was over charged over dollars this quarter as wellMy student loan Reward amount at first was over than changed to This sure does look like someone is tampering with my financial aidAnd I never received the documents I request from South University concerning my accountI filled out the release form about a month ago.***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Thank you for bringing the complaint from Ms. [redacted] to our attention.  South University takes all student complaints very seriously, and this email serves to update you on our investigation and response to Ms. [redacted]'s concerns.   We have reached out to Ms. [redacted]...

directly to resolve her issues.  If Ms. [redacted] should reach out to you again, please have her contact [redacted] at [redacted].   Sincerely, [redacted] [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]Hello, Thank you for completing the 17-18 FAFSA. It looks like you have been chosen  for verification. You will need to complete the verification worksheet and send in a copy of your 2015 taxes or tax transcript. You can either fax it to us, scan and email or tax photos and email to us. Please be sure to sign and date the first page.  [redacted] [redacted] [redacted]Direct Dial: [redacted] [redacted]Fax: [redacted] 
I am rejecting this response because: they are lying. I have emails saying to send my 2015 tax returns. But my fafsa is for 2017. He saying that I am being reviewed for this year.  But why am I having to send in my taxes for the year of 2015. Something does not seem right.  I am getting no where.  And my financial balance is raising. Here is a copy of the email. Hello, Thank you for completing the 17-18 FAFSA. It looks like you have been chosen  for verification. You will need to complete the verification worksheet and send in a copy of your 2015 taxes or tax transcript. You can either fax it to us, scan and email or tax photos and email to us. Please be sure to sign and date the first page.  [redacted] [redacted] [redacted]Direct Dial: [redacted] [redacted]Fax: [redacted] Hello, Thank you for completing the 17-18 FAFSA. It looks like you have been chosen  for verification. You will need to complete the verification worksheet and send in a copy of your 2015 taxes or tax transcript. You can either fax it to us, scan and email or tax photos and email to us. Please be sure to sign and date the first page.  [redacted] [redacted] [redacted]Direct Dial: [redacted] [redacted]Fax: [redacted]   
Regards,
[redacted]

From: [redacted] [mailto:[redacted]@southuniversity.edu] Sent: Wednesday, June 14, 2017 9:25 AM To: [redacted]@greensboro.Revdex.com.org Cc: [redacted] Subject: FW: Revdex.com Complaint: [redacted] Ms. [redacted], The following is the reasoning behind the decision in regards to...

Ms. [redacted]’s balance: The academic week for a ground student starts on Saturday and ends on Friday. With this in mind for the Winter Quarter, Week 1 started on Saturday, January 7 and ended on Friday, January 13. Going forward, Week 2 ended on Friday, January 20 and Week 3 ended on Friday, January 27. [redacted]’s last date of attendance was on Saturday, January 28; which is the first day of Week 4. Since the LDA for this student is beyond Week 3, the student is not entitled to a refund of tuition, prorated or otherwise. The official policy is below (which was signed by the student in the enrollment agreement process): 4.Accelerated Graduate Programs, Atlanta, Austin, Columbia*, High Point, Montgomery, Novi, and Savannah campuses: Tuition Refunds will be Determined as Follows, based on the week in which the student withdraws: Withdrawal Date Tuition RefundWeek 1 75% of tuition costWeek 2 50% of tuition costWeek 3 25% of tuition costAfter Week 3 0% of tuition cost *Columbia campus only: For students attending the University for the first time and who withdraw from the institution, a prorate refund calculation s[redacted] be applied up to sixty (60) percent point in time of that initial term. Prorated refund is a refund for a student of not less than that portion of tuition, fees, and other charges assessed the student equal to the portion of the period of enrollment for which the student has been charged that remains on the last day of attendance by the student, rounded downward to the nearest ten percent of that period, less any unpaid charges owed for the period of enrollment for which the student has been charged that remains on the last day of attendance by the student, rounded downward to the nearest ten (10) percent of that period, less any unpaid charges owed for the period of enrollment for which the student has been charged, and less an administrative fee not to exceed the lesser of five (5) percent or one hundred (100) dollars. Withdrawal Procedure:  To withdraw officially from the institution, students must contact the office of the registrar to provide notification of their intention to withdraw. A student will be determined to be withdrawn from the institution if the student violates the University’s published attendance policy in all their classes. The withdrawal date is the last date of attendance as determined by the school from its attendance records. All refunds must be submitted within thirty (30) calendar days of the determination of the withdrawal date. Regards, Derek J. K[redacted]PresidentHigh Point Campus 3975 Premier DriveHigh Point, North Carolina 27265 Phone: (336) 812-7201 [email protected]

I am rejecting this response because:
I attempted to reach out to the Business Office Manager at the High Point, NC campus on April 3, 2017. I made multiple calls, left several messages, and sent several emails. I have been hounded by bill collectors since April. I did not get a response or any help from anyone involved with South University until I submitted this complaint. I don't know how much damage this has done to my credit score. The complete lack of response on every front by this business is unprofessional and unacceptable. There is absolutely no reason why I should still be trying to figure out this problem over three months after I first made contact. I have no problem paying part of this bill even though I got no knowledge or skills out of the classes. However, based on my attempts to resolve this issue over three months ago, I do not believe I should have to pay the full amount of this bill. The inaction of this business despite my multiple attempts at making contact will have impacted my credit severely and will stay on my credit report for the next seven years. I did what I could to get this issue taken care of. The business did not and I should not have to pay the price because of the business' lack of action

Review: I am a student at South University. I can not receive my official transcript or have my official transcript sent to other schools because I owe a balance to South University. I will have my balance paid off before I transfer schools. One of the schools I am applying to requires everything to be turned in by October 1, 2013 and my balance will not be paid completely off by then.Desired Settlement: Have my official transcript given to me or mailed to my schools of choice.

Business

Response:

September 23, 2013

[redacted] Revdex.com

720 Moorefield Park Drive, Suite 300

Richmond, VA 23236

Re: Revdex.com Case #[redacted]

Dear [redacted]:

I am writing to respond to your letter of September 20, 2013 regarding the consumer affairs complaint of one of our students.

The student’s complaint is important to me, and I would like to address it in full; however, federal student education privacy laws prohibit institutions of higher education from disclosing student education records (which are broadly defined) without the student’s specific, signed, written, and dated permission to do so. The student has not included permission for South University to share education records with your office.

What I can share with you is that the student was enrolled during our summer 2013 quarter, and successfully completed four courses. Our school’s policy re: the release of official transcripts is below, which is copied and pasted from page 125 of the Academic Catalog and is available to you at

Transcript Fee

Each student is entitled to have one official transcript forwarded to another institution. The charge for additional copies is $10 each. Requests for transcripts should be submitted to the administrative office at the applicable campus.

Academic transcripts will not be issued to any student who has an outstanding balance with the University.

The student who filed the complaint has a balance over $1,300 and to date, has not made any payments to reduce this balance.

If you need any type of documentation, kindly let me know and include her signed and dated written permission allowing us to share her records at that time. I have attached a copy of the form we use that would allow the student to share records should you wish to pursue this with the student yourself.

I look forward to working with you.

Very truly yours,

[redacted] South University – Richmond Campus