South Visalia Fit Body Bootcamp Reviews (%countItem)
South Visalia Fit Body Bootcamp Rating
Address: 3312 S Mooney Blvd, Visalia, California, United States, 93277
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www.fitbodybootcamp.com
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To whom it may concern
On May 7th of 2019 I purchased a 5 week groupon for South Visalia Fit Body Bootcamp and after those 5 weeks I decided that coach *** was the trainer I have been seeking to help me get into shape and a healthier lifestyle so I decided to become a member.
Since my 5 weeks were over on June 11th 2019 *** gave an application to have my gym dues
automatically withdrawn monthly and informed me that he was going to give me some free
days so my payment would start June 15th.
It was a great experience and enjoyed the group workouts from Monday thru Saturday all until Saturday June 22nd of 2019. There were a few of us waiting outside talking when one of the members asked if I had the time. I seen that it was after 9am and doors were still locked plus no trainers. I decided to get on their Facebook and message them but they didn’t reply back until the following day. *** or *** informed me he had a separate personal Facebook account but apparently because I wasn’t added I wasn’t able to see the schedule change and to view any changes on the business hours.I wasn’t happy with the fact that the business owner was limiting their lines of communication solely thru their personal Facebook account when regarding changes to the hours of operation. At this point I asked another member if changes to the posted hours of operation were common and the member replied, yes and if I’m planning on getting out of my contract there is a $200.00 penalty because a few of them are waiting for their annual membership to expire. This happen on several occasions when the business owner closed on a Friday & Saturday to attend another spartan race which cause an inconvenience for us members that at one point it lead to a group of 6 -7 gym members planning a workout at the gym park lot and without coach *** or ***.
This continued through out the course of my contract where I would miss a minimum of 2
weekends a month. Fit Body Bootcamp not honoring the hours of operation lead me to attend another gym that was available on Saturdays. As of this year I was planning on leaving Fit Body Bootcamp solely because of their hours of operation posted on their window and social media. Unfortunately, unprofessional behavior with the co-owner *** started to arise. ***s behavior is openly known at Fit Body Bootcamp which at one point she mocked another member that complained that she is not fit to be a trainer/business owner.
Another display of unprofessionalism by *** was when another Visalia Fit Body Bootcamp
franchise closed their doors. The south Visalia fit body bootcamp had to accommodate the
other members from the closed branch. *** openly made it known that it was inconvenient
and unwanted out loud while we were beginning our workout stretch***s unprofessionalism was when she talked to other members about me. Which in turn
those members informed me about the conversations and how a business owner going to other members and made them feel uncomfortable. In addition, this made me feel unwelcomed. With these issues I decided to talk to *** on Friday February 21st 2020 both in a meeting and via social media outlining my issues with the lack of commitment to the hours of operation and how the Co-owner made me feel unwelcomed. On Saturday February 22nd 2020 I arrived at Fit Body Bootcamp with the intent to get a copy of my contract. *** agreed and walked me into the office as he was searching for the document *** barged in and she said, that I interrupted the work out so *** closed the cabinet informed me that he would email it to me and asked if I was looking to brake the contract. I told him all I want is a copy of my contract but *** started yelling at me and told me to leave the building. I yelled at *** to shut up cause I couldn’t hear what *** was saying and by the *** said, if we would all shut the *** up so he can talk. *** and *** informed me at that point that my contract was now void and I had to leave the building. I asked *** about my charge on my card for the month that was withdrawn on February 15th. *** said, he would prorate it and refund my account. Later that evening I received and 2 separate emails one informing me of contract terminated and the other a credit of $13.13 on my credit card. I asked them how they got those calculations. Which in reply I received criticism from *** that I should get a total of $43.80 and since I was no longer a member I was blocked from any communication thru their messenger. Till this date I have not received a copy of my contract and how they came to that credit amount.
Overall was extremely unsatisfied with the experience at Fit Body Bootcamp. I writing to your corporate office in hoping to bring this to your attention and assure that other members do not have this experience with your franchise.
I appreciate your time and if you have any questions about or would like any (cell phone screen shots of our conversation and any documentations) please let me know.
Thank you,
***
***
***@sbcglobal.net
This letter is in response to a complaint that was submitted against South Visalia Fit Body Boot Camp by a former Member, Mrs. I. ***.
BACKGROUND
I, ***, am the Owner and Head Coach at South Visalia Fit Body Boot Camp (SVFBBC). My wife, ***, is also an Owner and Coach. South Visalia Fit Body Boot Camp opened officially in November 2017. We are a fitness gym that focuses on 30-Minute group training classes. It is Personal Training in a group setting that relies solely on memberships. *** and I opened SVFBBC with the vision to change people’s lives by providing them a place where they can focus both on their physical and mental health. For most, it is the only part of their day that they can focus on themselves and themselves only. We hold a very strong code that we do not allow any gossip, drama or negativity. We strongly believe that those types of behaviors can and will destroy an individual person and a business. We strive for a family environment that encourages each other, motivates each other and maintains positivity so each member can focus on making themselves a better human. Part of what we offer as a gym, is accountability. If members get out of their workout routines, we contact them and encourage them to get back into their routine, so they can accomplish their goals. If classes are small, we encourage all members as a whole not to let excuses take over and to be consistent. We use Social Media, i.e Facebook and Instagram to promote our business. We also have a private, members-only Facebook group that we make announcements, encourage members, post healthy recipes, etc. It is also a great tool for the members to communicate and encourage each other. Social Media is our main form of communication, the same as many businesses now. When a new member joins, we automatically send them a request to join the private group. They have to accept that request in order to be a part of that group and see the communication.
See attached response.
I am rejecting this response because:
in response to *** and ***s letter.
When I finally decided to talk to *** about my concern how they kept closing their doors several times a month and that I felt they were not complying to what was posted on their door and website. (Reason I say was is they just recently changed the posted sheet they had which a member shared) I have pictures and screen shots of our conversation plus a video's *** post on fb live plus what member had complained about how unprofessional and rude *** is )
I told *** I understand that when he gets sick or his wife has to take time off to help her sick mom. (I informed him I take care of my 90 year old mom and I understand how that is.) but those doors were closed way too many times so they can attend spartan races which most of them were out of town and state.
When I asked for a copy of contract on February 22nd *** was going to give me a copy but his wife rudely interrupted yelling at me. *** then told me to shut the *** up and he would email me a copy but instead he emailed a blank attachment.I asked for some of my refund since they had just charged my credit card $127.00 on the 15th of February. Co owner *** replied back thru fb messenger they were going to refund $13.13 (i also have several screen shots of our conversation if needed) after I disputed thru my credit card they finally credit me the right amount. According to what *** said, (which is probably the only truth in his statement) I did spout at *** because she was yelling at me as *** was talking so I told her to shut the *** up because I couldn't hear *** with her screaming at me. *** is aware of my hearing disability.
Due to their ways of corrupt business ethics and behavior towards me plus other members has been absolutely unprofessional. I hope that Revdex.com investigates this further and contact those past members that came forward with their conserns but *** and *** take it personal.
I recently called my credit card to inform them about *** and ***'s claim that they refund me a total of $127.00 (another lie). Thank you*** I *** am referred to as the unknown male that *** referred to in his response to ***'s complaint against him. I know for a fact that *** knew who I was at the time of this complaint took place. I met him on several different occasions while dropping *** off at the gym, again while talking to him at a gym christmas party and also during a group hike at a local hiking trail. I went with *** to see if we could resolve and come to a contract resolution due to the fact that she never recieved a copy of her contract and that the gym was not operating and open during their Saturday business hours that was posted on the outside of the business. As a business professional I have never see such unprofessionalism from an owner to a paying customer/ member. The co owner was very unprofessional by speaking over and trying to intimidate *** by not letting *** speak when *** was asking about the contract and the policy of the contract regarding to gyms operating hours. *** simply went in and asked for a copy of the contract and when she found out that her contract was null and void *** asked about a refund and if *** could send a copy via text or email. At that point *** said he would email her a copy of contract and he would have to sit down and figure out how much he would n eed to refund. At that point we left on our own accord but escorted out by the intimidating co owner.Thank you
I, ***, am the Owner of South Visalia Fit Body Boot Camp. ***, my wife is the Co-Owner. I am writing this as a continued response to a continued complaint from a former client, Mrs ***. Mrs. “rejected” the first response. This is my reply.
Mrs. filed an original complaint asking for the resolution of her $127 one-month membership fee to be refunded. Mrs. was highly demanding that the refund was to be issued immediately. We attempted to explain to her that we needed time to calculate the amount that was to be refunded, and it took time from the refund to be moved from account to account and it wasn’t immediate. As stated in her contract that was attached to the first response, we, as a business, can terminate a member’s contract at any time, and the unused amount of the paid membership can be refunded. My initial calculation was incorrect due to the rush of Mrs.’s demands. After I was able to take time to calculate the correct amount, the correct amount was refunded. An attachment of the refunds issued was sent with the first response. Mrs. then, as she admitted in her second response, contacted her bank and had the full amount that was originally charged, refunded back to her account on the basis of services not delivered. After her financial establishment retracted her payment of $127 from our account, and our refund was issued, she received $228, when she should have only been refunded $101. We chose not to pursue the amount she took from us because we believe some battles just don’t need to be fought. Mrs. did not agree with our service schedule, and she wanted a refund. Her contract was terminated, and she received much more than she should have in a refund. I have attached a screenshot of that chargeback on her account. Her resolution that she requested was met. Therefore, I am not sure what further action Mrs. is requesting and why this continues.
I am rejecting this response because:
I'm sending you screen shots of conversation between ***, *** and myself during the beginning of my membership till the terminate my contract. Plus another compliant from a past member with the same complaint. Im also sending you screenshots of the amount they refund my account which is not the total they claim to be. I was refunded $100.39 I'm not sure where or how they come up with their figures. Please continue to investigate these type of unprofessional businesses that try to take advantage of our hard working money.