Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] *** I am rejecting because the work done was not to the contractFirst off like I said I DID NOT SIGN OFF on forms before concrete was pouredBackfilling and grading WAS NOT COMPLETE before concrete was pouredThe day of grading which was a Friday they ran out of gravel and did not finish the grading and packing down of gravelThey left and I was never contacted when they would returnAfter hearing nothing all weekend I called [redacted] on Monday around 10am he told me they were pouring concreteI left work arrived home and the forms were wrong, even the guy pouring the concrete knew they were wrong but said he was doing what he was told to do by [redacted] And the slab inside garage was finished without the slope from back to front for water to drain outAnd I payed for level floor and there are low spots throughout the garageSince the backfill was not complete it took more yards of concrete to complete the job, not my fault and should not be and argument from Spartan Paving about extra cost involved like [redacted] mentioned two days afterWhich he did not meet me at job site to discuss my concernsI had to leave work yet again and meet him off hwy If we go strictly by the contract and not word of mouth between [redacted] and myself, Expansion joints were NOT sawed 10x10, 100sq.ft., which would of helped prevent cracking per [redacted] And I payed for gravel to be compacted underneath ALL concrete, this is not what I gotThe driveway section has no gravel underneath due to them running out and not finishing the grading before concrete was pouredAnd besides just contractual issues, let me mention the use of my personnel equipment (skid steer) by Spartan Paving WITHOUT my consent$30,piece of equipment used and left with concrete all over it, which causes major damage to hydraulic cylinders and seals! This whole ordeal was handled very unprofessionally and company did not follow there own contract [redacted] said multiple times that I would sign off on forms BEFORE any concrete was poured, was NOT the caseContract was not followed, sqftsaw joints, gravel poured and compacted underneath ALL concrete, and slab to slope back to front for water drainWhen I upload contract to computer I will attach the file for ALL parties can viewIf [redacted] is saying contract was followed, sorry but it was notAnd [redacted] and I discussed the final price of what was owed and expressed my feelings of the contract not being followed and the fact of my personnel equipment usedHe argued that the job took my concrete than quoted and he couldn't work with me on pricing because of that reasonAgain that was not my fault, and that doesn't help me get what I paid forI was not going to argue with him and I pay my debts when owed, so at the completion of the job I wrote him the check to pay for services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We intend to do exactly as requested by the customer, however with the recent fires and floods we have been unable to do so yetAs to the billing, the invoice she was referring to was left at the time of delivery but as explained on the phone it has not been billed, and will not be billed until the time when the issue is rectifiedOnce rectified we will send the customer a bill for only the gallons request and at no time do we expect any payment until we are able to remove the excess gas from the tankWe are sorry we haven't been able to rectify this already but as stated we expect no payment until excess gas is removed and then and only then will the customer be bill for just the gallonsShould customer should have any questions please feel to contact our offices directly with any question.Thank YouJ [redacted]
The check was received as promised and we have deposited in in our bank accountAs we discussed, you may mark the complaint as "resolved." Thank you for all your help in this matter [redacted]
[redacted] I had another of our estimators come by [redacted] earlier this week to look at your drive.He took pictures also which I have forwarded to [redacted] (my son) so that he could review the concerns you mentioned.From the pictures, it appears that the base (ground prepared prior to... our paving) has sunk in an area or two and the compromised base has caused the damage (alligatoring) to the asphalt in those areas. We will address the problem and probably cap the full area after excavating and leveling the two sunken areas.The cap will also address any small cracks. (The drive area will need to be dry for the work to be done.)I'm attaching asphalt information that you may already be aware of, but it is helpful customer info on asphalt maintenance and characteristics. If you have any questions about the information, please let me know.As I mentioned when we talked week before last ( [redacted] in hospital for surgery), the heavy rain in our area has put us behind schedule. However, we will schedule your repairs as soon as possible. If possible, I will let you know a couple of days in advance of our crew planning to come, but if you agree, we may be in the position of having schedules change and have only a 24 hr or less window to let you know that we can schedule the work.Best Regards, [redacted] (for [redacted] ) [redacted] Cell - 864- [redacted]
The response by Spartan did not address the poor workmanship The poor workmanship is apparent in the rough expansion joints; the slanting front sidewalk which results in standing water; the water flow is to the patio sidewalk instead of down the driveway as specified in the estimate; driveway entrance where skim coating is breaking up; and general appearance is rough This is apparent especially when the owner stated that this was a B/B- work I can send pictures of the above items if needed Again the main issue is the general poor workmanship It is not a "great job"! as Spartan has stated!W [redacted] B [redacted]
We spoke with Mr [redacted] on Friday, May 15, and have mailed (May 16, 2015) a check to him for the balance of the compensation he requested.Thank you for your assistance[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] *** I am rejecting because the work done was not to the contractFirst off like I said I DID NOT SIGN OFF on forms before concrete was pouredBackfilling and grading WAS NOT COMPLETE before concrete was pouredThe day of grading which was a Friday they ran out of gravel and did not finish the grading and packing down of gravelThey left and I was never contacted when they would returnAfter hearing nothing all weekend I called [redacted] on Monday around 10am he told me they were pouring concreteI left work arrived home and the forms were wrong, even the guy pouring the concrete knew they were wrong but said he was doing what he was told to do by [redacted] And the slab inside garage was finished without the slope from back to front for water to drain outAnd I payed for level floor and there are low spots throughout the garageSince the backfill was not complete it took more yards of concrete to complete the job, not my fault and should not be and argument from Spartan Paving about extra cost involved like [redacted] mentioned two days afterWhich he did not meet me at job site to discuss my concernsI had to leave work yet again and meet him off hwy If we go strictly by the contract and not word of mouth between [redacted] and myself, Expansion joints were NOT sawed 10x10, 100sq.ft., which would of helped prevent cracking per [redacted] And I payed for gravel to be compacted underneath ALL concrete, this is not what I gotThe driveway section has no gravel underneath due to them running out and not finishing the grading before concrete was pouredAnd besides just contractual issues, let me mention the use of my personnel equipment (skid steer) by Spartan Paving WITHOUT my consent$30,piece of equipment used and left with concrete all over it, which causes major damage to hydraulic cylinders and seals! This whole ordeal was handled very unprofessionally and company did not follow there own contract [redacted] said multiple times that I would sign off on forms BEFORE any concrete was poured, was NOT the caseContract was not followed, sqftsaw joints, gravel poured and compacted underneath ALL concrete, and slab to slope back to front for water drainWhen I upload contract to computer I will attach the file for ALL parties can viewIf [redacted] is saying contract was followed, sorry but it was notAnd [redacted] and I discussed the final price of what was owed and expressed my feelings of the contract not being followed and the fact of my personnel equipment usedHe argued that the job took my concrete than quoted and he couldn't work with me on pricing because of that reasonAgain that was not my fault, and that doesn't help me get what I paid forI was not going to argue with him and I pay my debts when owed, so at the completion of the job I wrote him the check to pay for services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We intend to do exactly as requested by the customer, however with the recent fires and floods we have been unable to do so yetAs to the billing, the invoice she was referring to was left at the time of delivery but as explained on the phone it has not been billed, and will not be billed until the time when the issue is rectifiedOnce rectified we will send the customer a bill for only the gallons request and at no time do we expect any payment until we are able to remove the excess gas from the tankWe are sorry we haven't been able to rectify this already but as stated we expect no payment until excess gas is removed and then and only then will the customer be bill for just the gallonsShould customer should have any questions please feel to contact our offices directly with any question.Thank YouJ [redacted]
The check was received as promised and we have deposited in in our bank accountAs we discussed, you may mark the complaint as "resolved." Thank you for all your help in this matter [redacted]
[redacted] I had another of our estimators come by [redacted] earlier this week to look at your drive.He took pictures also which I have forwarded to [redacted] (my son) so that he could review the concerns you mentioned.From the pictures, it appears that the base (ground prepared prior to... our paving) has sunk in an area or two and the compromised base has caused the damage (alligatoring) to the asphalt in those areas. We will address the problem and probably cap the full area after excavating and leveling the two sunken areas.The cap will also address any small cracks. (The drive area will need to be dry for the work to be done.)I'm attaching asphalt information that you may already be aware of, but it is helpful customer info on asphalt maintenance and characteristics. If you have any questions about the information, please let me know.As I mentioned when we talked week before last ( [redacted] in hospital for surgery), the heavy rain in our area has put us behind schedule. However, we will schedule your repairs as soon as possible. If possible, I will let you know a couple of days in advance of our crew planning to come, but if you agree, we may be in the position of having schedules change and have only a 24 hr or less window to let you know that we can schedule the work.Best Regards, [redacted] (for [redacted] ) [redacted] Cell - 864- [redacted]
The response by Spartan did not address the poor workmanship The poor workmanship is apparent in the rough expansion joints; the slanting front sidewalk which results in standing water; the water flow is to the patio sidewalk instead of down the driveway as specified in the estimate; driveway entrance where skim coating is breaking up; and general appearance is rough This is apparent especially when the owner stated that this was a B/B- work I can send pictures of the above items if needed Again the main issue is the general poor workmanship It is not a "great job"! as Spartan has stated!W [redacted] B [redacted]
Please find attached my response to the complaint filed by MrDavid Blake.Thank you,David CarpenterOffice: 864-433-
We spoke with Mr [redacted] on Friday, May 15, and have mailed (May 16, 2015) a check to him for the balance of the compensation he requested.Thank you for your assistance[redacted]