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Southbridge Cleaners

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Southbridge Cleaners Reviews (1)

Review: On October 7, 2013, I took a black sportscoat to Southbridge Cleaners for regular service. The coat had only been worn once and was in new condition (other than a bit of food on the right front pocket) and undamaged. When I returned on October 9, 2013 to pick up the jacket, I noticed something through the plastic bag while waiting for the credit card to run through.

At first I though it was simply the glare of overhead lights on the bag, then looked again. This time I pulled the plastic up and saw a large snag on the back of the jacket. WhenI pointed this out to the clerk and said this was not here when I brought the jacket in and they needed to do something about it, the clerk call "[redacted]," whom she said was the owner. (I later found out from [redacted] that a **. [redacted] was the owner.) [redacted] said they could sew a patch on for $25 or send it to a re-weaver which would cost $50 and would I pay for half of that -it was my choice. I said it was not my responsibility to pay for repairs for damage they caused,but in the spirit of being a good neighbor, I would agree to pay for half if the repair was satisfactory. When the jacket was returned from the "re-weaver" the snag had been cut out and postage stamp sized patch sewn in its place. This has totally ruined a like-new jacket from [redacted]. [redacted] refused to replace the jacket even though I arranged with [redacted] to give them a reduced priced for the replacement. [redacted] claimed they were not responsible and there was no way the damage could have happened while in their care. I have no idea where in the process they could have caused the damage, but I have documented that there are several sharp, raw corners on their counters that could be the cause. [redacted] finally admitted she was not the owner and passed me over to [redacted] who asked if I would agree to let him try one more time for a satisfactory repair. This second attempt was no better than the first. There is a glaring stamp sized patch sewn on the back of an over $700 sportscoat. [redacted], while sounding very graciouis on thephone, has also refused to replace the damage coat, instead offering me $40 in credit for future laundry services. I have finally been given the coat back. Tnhey claim they are not reponsible and I kinow the snag was not there when I took it in. While on the surface, this is a case of my word against theirs, it it clear that when they attempted to fix the problem, they assumed responsibility for it.Desired Settlement: I have arranged for [redacted] to let Southbridge Cleaners replace the jacket at a reduced cost. Although this is not my responsibility, I am trying to help a neighborhood business out of a problem they created. I want the jacket replaced.

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Description: Dry Cleaners

Address: 17229 Wayside Dr, Dumfries, Virginia, United States, 22026

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