Sent: Monday, January 26, 9:AM To: drteam Subject: Re: Complaint *** My company would like to respond to the complaint issued January 16, but I do not see the link “respond to the complaint” the letter mentions. Could you please help? The customer signed a written
contract with our terms clearly spelled out. We do not allow no- fault cancellations of our contracts because our pricing factors in the total term of the contract. Anyone who answered the phone would not give permission to cancel our contract with no penalty. Ms*** cancelled the contract months after signing the contract, and still owes the remaining months. We can provide a copy of the contract if necessary Thank you, Kristi S*** Administrative Bookkeeper Southcross Security *** fax: *** ***
Sent: Monday, January 26, 2015 2:16 PM To: drteam Subject: RE: Complaint [redacted] The customer signed a written contract with our terms clearly spelled out. We do not allow no- fault cancellations of our contracts because our pricing factors in the total term of the contract. Anyone who answered the phone would not give permission to cancel our contract with no penalty. Ms. [redacted] cancelled the contract 3 months after signing the contract, and still owes the amount to fulfill the contract. Further Ms. [redacted] is insisting we are hiding recordings of her phone calls, and this is just not true. We are a small office, and there are no recordings of our phone calls. I have provided the electronic contract Ms. [redacted] signed through [redacted]. Please let me know if I can be of further assistance. Thank you, Kristi S[redacted] Administrative Bookkeeper Southcross Security [redacted] fax: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I spoke with Tonya when I signed up and she did in fact tell me that if I moved out of the area then I would not be charged the remaining contract. I wanted a shorter contract or to pay month to month and she told me that option did not exist. It was only when I spoke with the manager that he informed me do have a 6 month contract available but you have to pay it all up front which would have been fine with me. The company told me this information which led me to accrue additional charges as a result. I asked for recordings on the conversation and they said they do not keep them. So do they have any evidence to show she did not give me this information?
Regards,
Sent: Monday, January 26, 9:AM To: drteam Subject: Re: Complaint *** My company would like to respond to the complaint issued January 16, but I do not see the link “respond to the complaint” the letter mentions. Could you please help? The customer signed a written
contract with our terms clearly spelled out. We do not allow no- fault cancellations of our contracts because our pricing factors in the total term of the contract. Anyone who answered the phone would not give permission to cancel our contract with no penalty. Ms*** cancelled the contract months after signing the contract, and still owes the remaining months. We can provide a copy of the contract if necessary Thank you, Kristi S*** Administrative Bookkeeper Southcross Security *** fax: *** ***
Sent: Monday, January 26, 2015 2:16 PM To: drteam Subject: RE: Complaint [redacted] The customer signed a written contract with our terms clearly spelled out. We do not allow no- fault cancellations of our contracts because our pricing factors in the total term of the contract. Anyone who answered the phone would not give permission to cancel our contract with no penalty. Ms. [redacted] cancelled the contract 3 months after signing the contract, and still owes the amount to fulfill the contract. Further Ms. [redacted] is insisting we are hiding recordings of her phone calls, and this is just not true. We are a small office, and there are no recordings of our phone calls. I have provided the electronic contract Ms. [redacted] signed through [redacted]. Please let me know if I can be of further assistance. Thank you, Kristi S[redacted] Administrative Bookkeeper Southcross Security [redacted] fax: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I spoke with Tonya when I signed up and she did in fact tell me that if I moved out of the area then I would not be charged the remaining contract. I wanted a shorter contract or to pay month to month and she told me that option did not exist. It was only when I spoke with the manager that he informed me do have a 6 month contract available but you have to pay it all up front which would have been fine with me. The company told me this information which led me to accrue additional charges as a result. I asked for recordings on the conversation and they said they do not keep them. So do they have any evidence to show she did not give me this information?
Regards,