Southeast Anesthesiologists Reviews (3)
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The last three pictures are from my phone directly after I left her restaurant and parked in the *** parking lot minutes after leaving "Seasons" time stamped at 2:00:29PM and 2:00:39PM, this shows the owl falling offThe rest of the pictures were taken as soon as I got to my parents house on my sisters phone not sure the time stampYou can see the owl falling off, crumbs in the cake, and we tried taking one of the tfinger print but its hard to see cause of all the saran wrapThe cupcake you can see the crack in the icing and its "lopsided"To me these cakes are definitltly not worth the $we paid for the quality should be better!!
The customers CAKES 1 a two tier cake with fondant accents and a GIANT cupcake cost as $105.30 including tax. The customer paid a $40.00 deposit and the balance upon pickup on Saturday, March 1"'. The true account of the incident was the customer was to pick the cake up by 1:30pm as I am not...
open on Saturdays and was there unloading from a previous event. At 1:47pm the customer came in and went straight to the cake which the 2 tier cake was sitting on the table to the right as you came through the door. The giant cupcake was sitting on the table to the left DIRECTLY under the light. She went to the 2-teir cake and exclaimed that the cake was AWESOME and her daughter was going to love it! She then looked at the giant cupcake and told me it was GREATI
I then completed the transaction collecting the balance owed which included tax. I asked when the party was going to be held she told me tomorrow (which would have been Sunday) I told her to keep the cake cool and handle carefully. I also stated that if she would carry the cupcake (was in box but due to size the lid would not completely close) I would carry the 2-tier cake. (this cake was covered in saran wrap due to size no bakery box is made for that size cake) and I do not like anything to leave uncovered. So we place saran wrap LOOSELY around large cakes . I was in her van alongside the cupcake which was next to 2 children.
First of all the giant cupcake was iced at 4AM On Saturday. No icing slid off as she claimed in her call to me, if so she would have seen under the direct light . Secondly, if the fondant Items fell off wouldn't that have happened prior to leaving the store? I've been doing cakes for over 18 years and never have had anything to just slide off especially when the cakes are iced and they form before pickup.
I saw pictures of the cake that she bought as a replacement and it was a true $30 cake, no were near the size and the complexity of the cake she purchased from me. If I felt like something had not happened to the cake like heat, kids stepping or dropping something into the cake, or an unhappy comment WHEN PICKING UP AND PRIOR TO PAYMENT I would amend, but based on comments and truly how the cake looked at the time and how happy she was then I am not inclined to refund at all! I also had 4 other cakes that where delivered/picked up that day and those customers where very well satisfied.
I will also add that my caller id shows calls made to the store was at 2:36pm and 2:47pm on Saturday, just not minutes after pickup.
Second response to Birthday cake. I have enclosed pictures of the two cakes in question. They show the condition of the cakes before leaving the above named business. Nothing falling off, no crumbs and no cracks!.
The cakes were returned to my business approximately 3 weeks after pickup. They were left at the door after business hours.
My pictures speak for how the cake was when the customer picked them up, after they leave my business I am not responsible for what happens to the cake(s). The customer exclaimed that while at the business they were awesome and her daughter was going to love them. She also said previously it was dark. The lights were on and 1 of the cakes were under direct light (giant cupcake), the crack that was in the cupcake when returned would have been easily seen at time of pickup, but if there is no crack then it isn't seeable!
I carried the cake on which the owl was affixed, to the customers vehicle and placed next two children. The owl was still affixed after carrying across the parking lot and placing in the vehicle. What happened after she drove I can not speak for.
The customer received two cakes in acceptable condition upon pickup.