Southeast Commercial Services LLC

Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ We removed the girlfriend's credit card from his account as soon as we spoke to her and she said she never authorized him to use itWe have also issued her a refund Thank You

Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ [redacted] came in during our Grand Opening on 12/12/for a meeting with the owner, [redacted] They worked out her issues and she has decided to keep her membership Thank You [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) that is not trueI told Rodney I would not keep the membership because I never had one with that clubI asked him to stop taking money out of my account and to give back all the money they have taken out since this startedRodney said he would stop taking the money out but I am yet to see thatHe did offer to give me and my husband two years free membership but I let him know because of all the problems I have had with that center I would not do that Final Business Response / [redacted] (4000, 9, 2015/12/18) */ We are canceling this membership and there will be no refund issued Thank You Final Consumer Response / [redacted] (4200, 11, 2015/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been trying to get this resolved for approximately a yearThey took money from my account for services I did not getTHey also kept taking money out while this was all going onThat needs to be refunded along with the trainer time I had to pay for and didn't getIt was the clubs fault I did not get itThey closed the showers so I could not meet with a trainer in the morning and take a shower before going to workWhen they reopened the fitness center it had changed so much it wasn't a place I wanted to go toThey owe me money for the yearI agree with them canceling the membership because I never had it with them in the first place but it's not right if they don't refund the money

Initial Business Response / [redacted] (1000, 5, 2017/01/03) */ [redacted] membership has been canceled and the past due balance was waived Thank You [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Please make sure you cancel out his collections notice as wellI do not want this going to the credit agencies

Initial Business Response /* (1000, 5, 2016/08/12) */
The cancellation policy on section of his contract states that if you move outside a mile radius you may terminate your agreement by delivering to us at least days' prior written notice, with proof of move and a payment equal to $
Initial Consumer Rebuttal /* (3000, 7, 2016/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this because I specified at the time of signing any type of membership that I would only agree to start going to this gym if I would be able to break the contract without any type of fee due to the fact I specifically told them I wasn't sure if I was going to be living there for good or notThey told me that wouldn't be an issue but now trying to charge me as if that was never said to meI was lied to and I'm not happy about that and want them to stop harassing me about the fee
Final Business Response /* (4000, 9, 2016/08/16) */
*** has two optionsHe can either set up payment arrangements on his past due balance so he can get caught up or he may pay the cancel fee, submit his proof of move and give his written day notice as his contract statesIf we do not receive payments on the membership and the buyout fee is not paid, this will be sent to collections

Initial Business Response /* (1000, 12, 2016/11/30) */
This account was sent to an outside collection agency in April We attempted contacting by phone and letter from September until it was eventually sent to a third party collection companyThere are no notes of the member contacting
us with this information
Initial Consumer Rebuttal /* (3000, 14, 2016/11/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Call to manager was NEVER returned when dealing with this isue in past

Initial Business Response /* (1000, 5, 2017/03/13) */
*** and *** were on a dual accountHe came in and downgraded to a single, but told them to keep the same billing on fileA few months later he came in and update billing informationIt does look like the card on file was ***'s
and she was billed for July, Aug, Sept and Oct @ We have sent in a refund request to our corporate office in the amount of $This will be a check that is mailed to her home address listed on this complaint
Thank You
***
Initial Consumer Rebuttal /* (3000, 12, 2017/03/28) */
Even though the company has said they will mail a check and that the request is in for it to be sent, I have yet to receive any information as to when this check will arriveI was told 7-business days but have yet to receive any information regarding this situation
Final Business Response /* (4000, 14, 2017/03/29) */
I contacted our Corporate office and they said the check was mailed out on Monday

Initial Business Response /* (1000, 9, 2016/09/16) */
According the contract, it rolls month to month at the end of the termIf you wish to cancel, you must give a day written notice to do soI spoke with ***, the club manager, and he said the first email he got from *** was on 6/19/
June should have been her last payment according to her day notice via the emailIt looks like the membership did not get canceled until September, so we will issue a refund for the July and August paymentsPlease let me know if you have any further question
Thank You
***
Initial Consumer Rebuttal /* (2000, 11, 2016/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Because I don't have any choiceThey keep asking me for a referralI guess I will probably give them one after this(I told them years ago I would never step foot in there againThat hasn't changed.)

Initial Business Response /* (1000, 5, 2015/07/24) */
We did agree to make this a year agreementThe first payment was in August of and the last payment was July No further payments will be deducted
Thank You

Initial Business Response /* (1000, 5, 2015/08/18) */
We removed the girlfriend's credit card from his account as soon as we spoke to her and she said she never authorized him to use it. We have also issued her a refund.
Thank You

Initial Business Response /* (1000, 5, 2015/12/14) */
[redacted] came in during our Grand Opening on 12/12/15 for a meeting with the owner, [redacted]. They worked out her issues and she has decided to keep her membership.
Thank You
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/12/15)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
that is not true. I told Rodney I would not keep the membership because I never had one with that club. I asked him to stop taking money out of my account and to give back all the money they have taken out since this started. Rodney said he would stop taking the money out but I am yet to see that. He did offer to give me and my husband two years free membership but I let him know because of all the problems I have had with that center I would not do that.
Final Business Response /* (4000, 9, 2015/12/18) */
We are canceling this membership and there will be no refund issued.
Thank You
Final Consumer Response /* (4200, 11, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been trying to get this resolved for approximately a year. They took money from my account for services I did not get. THey also kept taking money out while this was all going on. That needs to be refunded along with the trainer time I had to pay for and didn't get. It was the clubs fault I did not get it. They closed the showers so I could not meet with a trainer in the morning and take a shower before going to work. When they reopened the fitness center it had changed so much it wasn't a place I wanted to go to. They owe me money for the year. I agree with them canceling the membership because I never had it with them in the first place but it's not right if they don't refund the money.

Initial Business Response /* (1000, 5, 2017/01/03) */
[redacted] membership has been canceled and the past due balance was waived.
Thank You
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2017/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Please make...

sure you cancel out his collections notice as well. I do not want this going to the credit agencies.

Initial Business Response /* (1000, 5, 2015/09/11) */
At the end of the term, all memberships are subject to being renewed by both parties. Upon acquiring Ozark Fitness, we kept the existing members rates as they were for the course of their agreement. At the end of the agreement, the member has...

an option to renew or not, as does Genesis. it is also Genesis only opportunity to bring Ozark's member rates into Genesis member rates. The original agreements were for the life of Ozark Fitness, which no longer exists. All of our Ozark's members are being converted into Genesis members at the end of their existing agreements. Genesis offers different services and amenities that Ozark Fitness Center offered and we are unable to provide those at the rates Ozark charged their members. We have provided a special discount rate of nearly 50% off Genesis rates for pre-existing Ozark Fitness Members. We feel this provides good faith for the longevity and loyalty of these pre-existing members while still being able to continue to provide the best service possible.
Thank You