Southeast Electric

The homeowner hired Terminator to treat for an active termite infestationThey purchased a year program that includes termites, crawling insects and stinging insectsClient had concerns of ants around pool, mice in the house and bees on exteriorThe previous year they had hired a bee professional to open the wall in their great room for a possible nest but nothing was foundTerminator performed an inspection in late February the termite bait program and liquid treatment of front porch in March as well as spraying the house and installing rodent bait stations throughout the interior and exterior of house, at that time no flying insect activity was notedOn June 13th we performed the Summer service of the house and the areas around the pool, check and service all rodent stations, client still had concerns about flying insects getting into her great room from the dormeron June as per customer request we returned to inspect for wasp activity around dormers but found no evidence of an active nest anywhere in the area in or out of the great roomFor the next months ( prime wasp season) we did not hear from clientOn October 20th the fall service was performed where no wasp/yellow jacket activity was noted or even mentioned by customer we also checked all the rodent stations and replaced bait for fresh bait even though non of the bait had been touched ( meaning no rodent activity) client was satisfied with service and even tipped the technician that dayOn December we returned to the house to do the winter service, once again no rodent bait was touched and not wasps were seen, pour service supervisor was on site with the technician and showed the customer that the flying insects she thought were wasps were actually house flies, customer became very frustrated when tech and supervisor both explained that there is no preventative treatment for flying insects and in fact it is unlawful to make a pesticide application to the exterior for a home without evidence of an active nest in a specific locationCustomer was adament in technician climbing a foot high pitched roof to treat for wasps, the tech refused for reasons mentioned above and left the premisesWhen a house has a great room with high vaulted ceilings, flying insects find their way in from any crack or crevice as well as from adjacent attics, light fixtures etc, these insects ultimately die as they cannot survive inside and will continue to try to get out, we always recommend our clients hire a handy man to seal off any possible entry points.In summary we performed service visits to the house and inspection over the period of months at the time of our final visit on December we can state with confidence that there is no active rodents, termites or wasp, yellow jacket nest on the exterior wall of the great room, that was the final service of the , the customer has months left on the program where they could call for any insect or rodent activity notedIn the name of good business practice we are willing to refund to the customer the unused portion of the program to the value of $The Terminator team has an excellent reputation for client satisfaction, but we cannot and will not make unlawful applications or place our techs in danger to appease customer demands

The homeowner hired Terminator to treat for an active termite infestation. They purchased a 1 year program that includes termites, crawling insects and stinging insects. Client had concerns of ants around pool, mice in the house and bees on exterior. The previous year they had hired a bee...

professional to open the wall in their great room for a possible nest but nothing was found. Terminator performed an inspection in late February the termite bait program and liquid treatment of front porch in March as well as spraying the house and installing rodent bait stations throughout the interior and exterior of house, at that time no flying insect activity was noted. On June 13th we performed the Summer service of the house and the areas around the pool, check and service all rodent stations, client still had concerns about flying insects getting into her great room from the dormer. on June 15 as per customer request we returned to inspect for wasp activity around dormers but found no evidence of an active nest anywhere in the area in or out of the great room. For the next 4 months ( prime wasp season) we did not hear from client. On October 20th the fall service was performed where no wasp/yellow jacket activity was noted or even mentioned by customer we also checked all the rodent stations and replaced bait for fresh bait even though non of the bait had been touched ( meaning no rodent activity) client was satisfied with service and even tipped the technician that day. On December 13 we returned to the house to do the winter service, once again no rodent bait was touched and not wasps were seen, pour service supervisor was on site with the technician and showed the customer that the 2 flying insects she thought were wasps were actually house flies, customer became very frustrated when tech and supervisor both explained that there is no preventative  treatment for flying insects and in fact it is unlawful to make a pesticide application to the exterior for a home without evidence of an active nest in a specific location. Customer was adament in technician climbing a 40 foot high pitched roof to treat for wasps, the tech refused for reasons mentioned above and left the premises. When a house has a great room with high vaulted  ceilings, flying insects find their way in from any crack or crevice as well as from adjacent attics, light fixtures etc, these insects ultimately die as they cannot survive inside and will continue to try to get out, we always recommend our clients hire a handy man to seal off any possible entry points.In summary we performed 5 service visits to the house and 1 inspection over the period of 9 months at the time of our final visit on December 13 we can state with confidence that there is no active rodents, termites or wasp, yellow jacket nest on the exterior wall of the great room, that was the final service of the , the customer has 3 months left on the program where they could call for any insect or rodent activity noted. In the name of good business practice we are willing to refund to the customer the unused portion of the program to the value of $186.25. The Terminator team has an excellent reputation for client satisfaction, but we cannot and will not make unlawful applications or place our techs in danger to appease  customer demands.