Southeast Flooring

It's unfortunate that the client feels this way as we have been 100% supportive of the request As soon as we get a formal estimate and/or receipt, we will look into the cost with our painter and, more than likely, agree....just as we always have from the beginning This client has already bashed us on other social media sites where it has been uncalled for as we NEVER once denied the claim or compensating the client We have been in business for over years and have a WONDERFUL reputation as being honest and backing our work and the minimal issues that we have run into This is uncalled for and we are just waiting for the client's FORMAL estimate and/or receipt Client has already went ahead and not paid us for the work that was already done as he had stopped payment on his check We are owed that money and would've issued a refund check directly to the client The ball is in the client's court as it is days after asking for the estimate and receipt and we still have not gotten it We are a professional business and don't accept text messages with pricing in it so when we get that information, we will most definitely move forward Until then, we are at a stand still

Complaint: ***
I am rejecting this response because:These people are absolute LIARS! I have not "bashed" them on any social media site! If there is a negative review on a site it must be from another dissatisfied customer - it is not from meNot yet at least!About the days bit that they talk about*** from their office called me on Friday before the Memorial Day weekend at 2:pm asking for the quote so that they could review itI explained that it was a holiday and I would contact them but do not expect any response that soon as they probably won't get the message until at least Tuesday, but possibly not until the work is done which starts on Wednesday June I again spoke to *** on Thursday June 2nd and told her that I had texted them again and am still waiting for the paperworkShe said that I had been asked for weeks for this and I told her that was a lieShe was the first one to ask me on FridayShe said that she would talk to *** and her VP about thatI also explained that in the weeks that had passed, no one ever asked to come and give an estimate and that I never denied that requestI had merely stated that I was not going to take a lower estimate from someone I do not know or trustShe was under the impression that the work was completed already and I explained it was not because the drywall had to be patched and sanded and recoated and primered and this all requires drying times I told her that I would forward the paperwork as soon as I get itShe was angry that I had stopped the check and I explained that their failure to communicate and be responsive was the reason. As stated before these people have shown no reason for me to trust them and their replies merely confirm my feelingsI will expect now when this is done that when I pay them the balance due to them after paying and subtracting the costs to repair their damage to my home that they will issue me a signed waiver of lien.
Sincerely,
*** ***

We in full understanding as to the drywall situation and we have advised client that we will be fully responsible The client was out of town and we have been looking for a trustworthy dry wall company to come out and repair the damageThere was never any concern as to us not covering the
damage Our service manager *** was in complete contact with client and advised that we would be responsibleWe never denied anything and always take situations very seriously*** also advised out Vice President and President as to the situationWe are a company that will always stand behind out work and unfortunate accidentsWe feel that there is no reason that the client should have complained to the Revdex.com as he has been a priority since *** was last out at his home and we never disagreed that this was our faultWe plan to fully handle the situation

It's unfortunate that the client feels this way as we have been 100% supportive of the request.  As soon as we get a formal estimate and/or receipt, we will look into the cost with our painter and, more than likely, agree....just as we always have from the beginning.  This client has already bashed us on other social media sites where it has been uncalled for as we NEVER once denied the claim or compensating the client.  We have been in business for over 30 years and have a WONDERFUL reputation as being honest and backing our work and the minimal issues that we have run into.  This is uncalled for and we are just waiting for the client's FORMAL estimate and/or receipt.  Client has already went ahead and not paid us for the work that was already done as he had stopped payment on his check.  We are owed that money and would've issued a refund check directly to the client.  The ball is in the client's court as it is 6 days after asking for the estimate and receipt and we still have not gotten it.  We are a professional business and don't accept text messages with pricing in it so when we get that information, we will most definitely move forward.  Until then, we are at a stand still.