Southeast Insurance

Complaint: 11624366 I am rejecting this response because:I'd like to start off by saying if this enactment of concern were the true attitude of Mr. K [redacted] , at the time this was happening, we would not be here today... I am looking for nothing but fairness and professionalism. I will start with the amount of effort they spent, on explaining the concept of “AS-IS”, when claimed to be clearly present at the time of a purchase. Looking at the fifth line down of the second paragraph in their statement, where it reads, “The customer signs a Federal Buyers Guide at the time of the purchase stating they understand that the Vehicle is sold “AS-IS', I respond; not at any time did I sign such a document nor was I given a copy of such a document with my signature for my records. If they have a copy of their own, I would have to wonder how it would have my signature. In fact, after reading every word of every document I signed at K&J, I was not able to find a single one with the words, “AS-IS”. I do not believe one should assume that when they are purchasing a vehicle with so many problems, it is acceptable; even if they do sign a document agreeing to as-is, which I did not. Although they keep mentioning these two words, “as-is” throughout their statement, with false statements like; “then they sign an acknowledgment that the vehicle is as-is” it remains irrelevant to this matter.In their statement they say; “The dealership understands that problems arise from time to time so the dealership strives to get every customer to purchase an extended service contract that protects the customer should a mechanical breakdown happen, however if the customer refuses then they sign an acknowledgement that the vehicle is sold “As-Is’ Once again an irrelevant statement because I did purchase a 48 month / 4,800 mile extended warranty ($2,340.00) as I do with everything I buy, and I did this through the dealership and with the recommendation of the dealership as to whom it is warranting this vehicle. I even purchased the so-called “best” coverage. They called it Estate Coverage, listed as the highest level of coverage, only to discover at my Mechanic's that they do not cover all repairs, even those as simple as a Catalytic Converter, which was determined to have been bad straight off the dealer's lot, partially proven by the “check engine” light that we reported the day after we took possession of the car.When they state in their letter; “Even though the State of California does not provide a “Cooling off Period” K&J Auto Exchange offers a 3 Day Return & 7 Day Exchange Policy.”, they fail to mention, and take into consideration how we told them about the check-engine light on the first day, that we did bring them the car back, with a dangerous hesitation in the transmission, two weeks from the date of purchase, at which time they held on to it for two additional weeks, at the nameless out-of-town mechanic, who returned it, by way of the dealer bringing it to their lot, claiming they changed out a part on the transmission but with the problem continuing and without documentation as to what it was he did or didn't do, it was hard to believe. The lack of documentation was because “their printer ran out of ink”. Do to their stalling to respond it was another month before they would take back the car and bring it to yet another mechanic, this time in Ventura (about 30 miles from where I live) to supposedly flush out the “Throttle Body”. Again we got it back with no documentation and hours later, the hesitation returned and the check engine light came back on. I'm told this is normal when it is the codes have been cleared for temporary resolve. It was at this point where one of Mr. K [redacted] 's employees told my son they cleared all the codes to make sure it was the Throttle Body causing the problem.. The real problem is how the check engine light came back on the very next day, as did the hesitation remain.. If Mr. K [redacted] does not consider this a “lemon” of a car, I'd hate to see what it takes for him to admit such a thing. I am surprised to see their statement; “Several of Mr. C [redacted] 's allegations are normal wear and tear items that every customer is responsible for after the purchase of the vehicle. Even though the extended service contract was purchased Mr. C [redacted] is still responsible for 100% of the cost of those “normal wear and tear' repairs.” Had it been “normal wear & tear” issues I was having, I would have understood.. After being told “I'm done helping you” I took my car to my own mechanic. I have attached a copy of the invoice, showing anything but normal wear & tear.. the replaced items included; left & right outer tie rod ends, alignment, left & right lower control arms assy., replace valve cover, replace fuel pressure sensor & Pinion Seals. This came at a cost of $1,961.32 with a $100 deductible to me. It was at this time the warranty company denied the Catalytic Converter & Throttle Body. I just paid over $300 for the new Throttle Body. The Converter is still needed. This part of the matter did happen over 30 days of purchase but ONLY because all attempts to have the dealer help me; took that long and always ended up with nothing repaired.. They dragged this out much longer than needed, perhaps one might believe for the purpose of being able to claim how much time passed before their car started falling apart..I swear on all that matters that even though he denies it in his letter with; K&J Auto Exchange adamantly denies any of Mr. C [redacted] allegations of “clearing codes to avoid repairs” or not putting through claims because we were afraid that our loss ratio was too high with the 3" party Service Contract Company. K&J Auto Exchange finds it extremely offensive that Mr. C [redacted] is implying that the dealership had knowingly committed fraud with either of these allegations. Any assistance K&J Auto Exchange provided to Mr. C [redacted] was out of the concern that he gets the best price of the repair. K&J Auto Exchange is not a certified mechanic so any repairs are handled with licensed 3" party shops that specialize in that particular repair. The fact that Mr. C [redacted] is still unsatisfied proves that even when the dealership goes out of our way to provide exceptional customer service Mr. C [redacted] is unreasonable in his demands.”, Mr. K [redacted] looked me square in the eye and said, “Let me take it to my mechanic so we don't have to use the warranty company. If you put in a claim so soon after buying the car, they will possibly drop me from their list of dealerships for having a claim so close to the purchase date.”... it is not in writing but IT WAS SAID... I ask you, with nothing repaired, the car being held for seemingly planned out amounts of times, being told not to use my warranty, being forced to bring a newly purchased car to my mechanic a month after we get it, being out of pocket hundreds of dollars, being told codes are being cleared and then denying they said it... wouldn't you too be “unsatisfied” with this entire situation? Remember, I didn't call it “fraud”.. He did. Regards, [redacted] C [redacted]

Complaint: I am rejecting this response because:I do not accept the excuses given by MrK [redacted] for not responding to your letter and telling you his so-called “side”This is not a Doctor / Patient confidentiality scenarioHe is a used car salesman, not a DoctorI believe his reluctance to explain his side of what happened between his non-professionalism and the damaged car he sold me is proof enough of his guiltI would believe the real reason is, it's because things went about as I have described them and he has no other possible descriptionBy extreme lack of trust from past experience with this dealership, I refuse to sign any document that has been written by or bears the name of Kelly K [redacted] or K&J Auto ExchangeNot only would this be a document with no weight to bear, but what's written between the lines would also be his way of doing businessSomething I refuse to take part in again, having been deceived the first timeYou may have noticed by now, his technique is to drag things on so long, as he did when taking the car long enough to use the time-frame in which it was mine, he believes the parties would lose interest and this will just go awayI hope the Revdex.com has the ability of observation as to see he has no intent of cooperatingAgain, proving nothing less than his absolute guiltRegards, P [redacted]

K&J Auto Exchange received the above stated complaint on August 17, 2016. We apologize for our delay in responding, we wanted to research Mr. Carrubes complaint and make sure we had all the facts surrounding his allegations. Although the dealership strives to handle all disputes in house with... our customers directly, we understand that sometimes we can fall short when a customer's demands are unreasonable. K&J Auto Exchange is bound by privacy laws so we are unable to provide any detailed information surrounding the allegations that Mr. Carrube has made against the dealership. We can however provide some general information that pertains to transactions taking place in California with Used Car Dealerships. In the State of California all vehicles are sold AS-Is unless otherwise stated on the Federal Buyers Guide. What this means is that when the vehicle drives off the dealerships property the dealership is no longer liable for any claims made resulting from a mechanical or maintenance of the vehicle. K&J Auto Exchanges policy is that all of our Vehicles are sold "AS-IS’. The customer signs a Federal Buyers Guide at the time of the purchase stating they understand that the Vehicle is sold “AS-IS'. The dealership even has a disclosure in every office that states “The prospective purchaser of a vehicle may, at his or her own expense and with the approval of the dealer, have the vehicle inspected by an independent third party either on or off these premises.” The dealership understands that problems arise from time to time so the dealership strives to get every customer to purchase an extended service contract that protects the customer should a mechanical breakdown happen, however if the customer refuses then they sign an acknowledgement that the vehicle is sold “As-Is’. Since the dealership is governed by the Department of Motor Vehicles the dealership pulled the following information directly off of the Department of Motor Vehicles Website: https://www.dmV.ca.gov/portal/dmV/dmV/home When purchasing a vehicle You Should Know: It is your responsibility to read and understand your vehicle sales contract before signing it. The term "AS - IS" means exactly that. Inspect a potential purchase carefully, or have it checked by a mechanic. After you sign the contract, there is no "72-hour (or any) cooling off period" that allows you to return the vehicle to the dealer unless you purchase a contract cancellation option. If you signed a contract and later decided you do not want the vehicle, you may still have to make payments, as required by the contract. You may wish to contact an attorney for assistance. Failure to pay may damage your credit. Returning the vehicle to the dealer does not cancel the contract or release you from the agreement. The dealer may have the vehicle towed elsewhere and you will be charged for towing and storage. Even though the State of California does not provide a “Cooling off Period” K&J Auto Exchange offers a 3 Day Return & 7 Day Exchange Policy. This allows our customers the ability to drive with confidence and provide them with a reasonable amount of time to have their own mechanic look into any mechanical issues that could arise. Mr. Carrube clearly did not take advantage of this great benefit that K&J Auto Exchange offers to our Simi Valley customers. If he did then he does not wish to share the fact that the vehicle was in normal working order when Mr. Carrube took delivery of his vehicle. After all Mr. Carrube admits he bought an 11 year old vehicle. Issues can arise over time, that's why the manufacturer "bumper to bumper' coverage expired after 3 years or 36,000 miles, or whichever occurred first on Mr. Carrube's Vehicle. Mr. Carrube's claim of being sold a "lemon' is not valid as there was no manufacturer warranty expressed or implied at the time of his purchase. Several of Mr. Carrube's allegations are normal wear and tear items that every customer is responsible for after the purchase of the vehicle. Even though the extended service contract was purchased Mr. Carrube is still responsible for 100% of the cost of those “normal wear and tear' repairs. All of the maintenance repairs Mr. Carrube is alleging happened well over 30 days after he purchased the vehicle. K&J Auto Exchange adamantly denies any of Mr. Carubes allegations of “clearing codes to avoid repairs” or not putting through claims because we were afraid that our loss ratio was too high with the 3" party Service Contract Company. K&J Auto Exchange finds it extremely offensive that Mr. Carrube is implying that the dealership had knowingly committed fraud with either of these allegations. Any assistance K&J Auto Exchange provided to Mr. Carrube was out of the concern that he gets the best price of the repair. K&J Auto Exchange is not a certified mechanic so any repairs are handled with licensed 3" party shops that specialize in that particular repair. The fact that Mr. Carrube is still unsatisfied proves that even when the dealership goes out of our way to provide exceptional customer service Mr. Carrube is unreasonable in his demands. Even though the dealership has no legal obligation to fix any repairs on the vehicle, the dealership always offers our assistance in getting the customer a reduced rate of repair at our preferred business partnerships. This saves our customers time and money. Should Mr. Carrube want to discuss the matter further with the dealership directly we would offer him this same courtesy again. If not we wish him nothing but the best in the future. Sincerely, K [redacted] Owner K&J Auto Exchange

Attention: Revdex.com K&J Auto Exchange's Response to ID#Response Date: September 16, 2016The dealership has already responded to the complaint filed by the customerWe again have to advise the Revdex.com as well as the customer that although the dealership strives to handle all disputes in-house with our customers directly, we understand that sometimes we can fall short when a customer's demands are unreasonableK&J Auto Exchange is bound by privacy laws so we are unable to provide any detailed information surrounding the allegations that this customer has made against the dealershipShould this customer want to sign a hold harmless releasing us from any and all liability with third party disclosure we would be more than happy to provide account specific information in an attempt to further resolve this issueWe can in the meantime provide some general information that pertains to transactions taking place in California with Used Car Dealerships.In the State of California all vehicles are sold unless otherwise stated on the Federal Buyers GuideWhat this means is that when the vehicle drives off the dealerships property the dealership is no longer liable for any claims made resulting from a mechanical or maintenance of the vehicleK&J Auto Exchanges policy is that all of our Vehicles are sold “AS-ISThe customer signs a Federal Buyers Guide at the time of the purchase stating they understand that the Vehicle is sold “AS-IS"The dealership even has a disclosure in every office that states “The prospective purchaser of a vehicle may, at his or her own expense and with the approval of the dealer, have the vehicle inspected by an independent third party either on or off these premises.” The dealership has documentation in every retail file that supports this claimThe Dealership is attaching a copy of an example of what is signed at the time of purchase to refresh the customer's memoryAgain if the customer wishes to obtain a copy of their signed signature K&J Auto Exchange would be more than willing to accommodate their request if a hold harmless is signedOr the information can be subpoenaed should the customer wish to go that route.Even though the State of California does not provide a "Cooling off Period” K&J Auto Exchange offers a Day Return & Day Exchange PolicyThis allows our customers the ability to drive with confidence and provide them with a reasonable amount of time to have their own mechanic look into any mechanical issues that could ariseClearly this option was not taken advantage of, or the problems did not arise until well after the cancelation period afforded to K&J Auto Exchange Customers.Several of the customer's allegations are wear and tear items that every customer is responsible for after the purchase of their vehicleEven if an extended service contract was purchased the customer would still be responsible for 100% of the cost of those “wear and tear' repairsK&J Auto Exchange is attaching a copy of a Blank Extended Service Contract disclosure for the customers review.K&J Auto Exchange adamantly denies any of the customer's allegations of “clearing codes to avoid repairs” or not putting through claims because we were afraid that our loss ratio was too high with the 3"party Service Contract CompanyThe Customer needs to stop implying that K&J Auto Exchange would knowingly do either of these two thingsUnless the customer can provide proof of such allegations K&J Auto Exchange asks that the customer cease and desist any future communication alleging these allegationsAny assistance K&J Auto Exchange provided to the customer was out of the concern that the customer gets the best price of the repairK&J Auto Exchange is not a certified mechanic so any repairs are handled with licensed 3" party shops that specialize in that particular repair.Should the customer want to look into legal remedies to further address their concerns K&J Auto Exchange is confident that we have operated within the confines of the law and have no additional liability in this matter.Even though the dealership has no legal obligation to fix any repairs on the vehicle, the dealership always offers our assistance in getting the customer a reduced rate of repair at our preferred business partnershipsThis saves our customers time and moneyShould the customer want to discuss the matter further with the dealership directly we would offer him this same courtesy againIf not we wish him nothing but the best in the future.Sincerely,K*** ***-Owner K&J Auto Exchange

K&J Auto Exchange received the above stated complaint on May 5, Although the dealership strives to handle all disputes in-house with our customers directly, we understand that sometimes we can fall short when a customer’s demands are unreasonableK&J Auto Exchange is bound by privacy
laws so we are unable to provide any detailed information surrounding the allegations that MsA*** has made against the dealershipWe can however provide some general information that pertains to transactions taking place in California with Used Car Dealerships.Anytime a vehicle is purchased a legal transfer must take placeIn the case of a car being purchased from a dealership at the time of transfer all current registration is dueWhen you purchase a vehicle the Department of Motor Vehicles assigns an annual registration period i.eJuly 5, 2016-July 5, When a vehicle is purchased within days of the expiration of the current “annual registration” period the Department of Motor Vehicles requires the dealership to collect the current year’s registration, as well as the upcoming year's registration at the time of the transferAny overages paid by the customer will be immediately reimbursed to the customer at the time the registration is finalizedThis same requirement would be if the customer purchased a vehicle on the street from a private partyThe only difference would be that there would be penalties associated with the current year’s registrationMsA*** alleges that the Department of Motor Vehicles has an open complaintThe Department of Motor Vehicles has already contacted the dealership and it was determined that the dealership operated within the confines of the lawTo the dealerships knowledge no additional action is going to be taken on this matter.In the State of California all vehicles are sold AS-IsWhat this means is that when the vehicle drives off the dealerships property the dealership is no longer liable for any claims made resulting from a mechanical or maintenance of the vehicleThe dealership understands that problems arise from time to time so the dealership can offer a limited warranty to our customersThis limited warranty says that the dealer will pay 50% of the labor and 50% of the parts for the covered systems that fail during the warranty periodThis limited warranty only covers certain internal parts and is good for the first 30-days of the purchase or the first 1,miles whichever occurs firstSince this warranty is “limited” in coverage's the dealership strives to get every customer to purchase an extended service contract that protects the customer should a mechanical breakdown happen, however if the customer refuses then they sign an acknowledgement that the vehicle is sold “As-Is”Since the dealership is governed by the Department of Motor Vehicles the dealership pulled the following information directly off of the Department of Motor Vehicles Website: https://www.dmv.ca.gov/portal/dmv/dmv/homeWhen purchasing a vehicle You Should Know:• It is your responsibility to read and understand your vehicle sales contract before signing it.• The term "AS - IS" means exactly thatInspect a potential purchase carefully, or have it checked by a mechanic.• After you sign the contract, there is no "72-hour (or any) cooling off period" that allows you to return the vehicle to the dealer unless you purchase a contract cancellation option.• If you signed a contract and later decided you do not want the vehicle, you may still have to make payments, as required by the contractYou may wish to contact an attorney for assistanceFailure to pay may damage your creditReturning the vehicle to the dealer does not cancel the contract or release you from the agreementThe dealer may have the vehicle towed elsewhere and you will be charged for towing and storage.Several of MsA***’s allegations are wear and tear items that every customer is responsible for after the purchase of the vehicleEven if an extended service contract was purchased MsA*** would have still be responsible for 100% of the cost of those repairsAll of the maintenance repairs MsA*** is alleging happened eleven months after her stated purchase date.Even though the dealership has no legal obligation to fix any repairs on the vehicle, the dealership always offers our assistance in getting the customer a reduced rate of repair at our preferred business partnershipsThis saves our customers time and moneyShould MsA*** want to discuss the matter further with the dealership directly we would offer her this same courtesyIf not we wish her nothing but the best in the future.Sincerely,K*** ***Owner K&J Auto Exchange

Complaint: 11624366
I am rejecting this response because:I do not accept the excuses given by Mr. K[redacted] for not responding to your letter and telling you his so-called “side”. This is not a Doctor / Patient confidentiality scenario. He is a used car salesman, not a Doctor. I believe his reluctance to explain his side of what happened between his non-professionalism and the damaged car he sold me is proof enough of his guilt. I would believe the real reason is, it's because things went about as I have described them and he has no other possible description. By extreme lack of trust from past experience with this dealership, I refuse to sign any document that has been written by or bears the name of Kelly K[redacted] or K&J Auto Exchange. Not only would this be a document with no weight to bear, but what's written between the lines would also be his way of doing business. Something I refuse to take part in again, having been deceived the first time. You may have noticed by now, his technique is to drag things on so long, as he did when taking the car long enough to use the time-frame in which it was mine, he believes the parties would lose interest and this will just go away.. I hope the Revdex.com has the ability of observation as to see he has no intent of cooperating.. Again, proving nothing less than his absolute guilt. Regards,
P[redacted]

K&J Auto Exchange received the above stated complaint on August 17, 2016. We apologize for our delay in responding, we wanted to research Mr. Carrubes complaint and make sure we had all the facts surrounding his allegations. Although the dealership strives to handle all disputes in house with...

our customers directly, we understand that sometimes we can fall short when a customer's demands are unreasonable. K&J Auto Exchange is bound by privacy laws so we are unable to provide any detailed information surrounding the allegations that Mr. Carrube has made against the dealership. We can however provide some general information that pertains to transactions taking place in California with Used Car Dealerships. In the State of California all vehicles are sold AS-Is unless otherwise stated on the Federal Buyers Guide. What this means is that when the vehicle drives off the dealerships property the dealership is no longer liable for any claims made resulting from a mechanical or maintenance of the vehicle. K&J Auto Exchanges policy is that all of our Vehicles are sold "AS-IS’. The customer signs a Federal Buyers Guide at the time of the purchase stating they understand that the Vehicle is sold “AS-IS'. The dealership even has a disclosure in every office that states “The prospective purchaser of a vehicle may, at his or her own expense and with the approval of the dealer, have the vehicle inspected by an independent third party either on or off these premises.” The dealership understands that problems arise from time to time so the dealership strives to get every customer to purchase an extended service contract that protects the customer should a mechanical breakdown happen, however if the customer refuses then they sign an acknowledgement that the vehicle is sold “As-Is’. Since the dealership is governed by the Department of Motor Vehicles the dealership pulled the following information directly off of the Department of Motor Vehicles Website: https://www.dmV.ca.gov/portal/dmV/dmV/home When purchasing a vehicle You Should Know: It is your responsibility to read and understand your vehicle sales contract before signing it. The term "AS - IS" means exactly that. Inspect a potential purchase carefully, or have it checked by a mechanic. After you sign the contract, there is no "72-hour (or any) cooling   off period" that allows you to return the vehicle to the dealer unless you purchase a contract cancellation option. If you signed a contract and later decided you do not want the vehicle, you may still have to make payments, as required by the contract. You may wish to contact an attorney for assistance. Failure to pay may damage your credit. Returning the vehicle to the dealer does not cancel the contract or release you from the agreement. The dealer may have the vehicle towed elsewhere and you will be charged for towing and storage. Even though the State of California does not provide a “Cooling off Period” K&J Auto Exchange offers a 3 Day Return & 7 Day Exchange Policy. This allows our customers the ability to drive with confidence and provide them with a reasonable amount of time to have their own mechanic look into any mechanical issues that could arise. Mr. Carrube clearly did not take advantage of this great benefit that K&J Auto Exchange offers to our Simi Valley customers. If he did then he does not wish to share the fact that the vehicle was in normal working order when Mr. Carrube took delivery of his vehicle. After all Mr. Carrube admits he bought an 11 year old vehicle. Issues can arise over time, that's why the manufacturer "bumper to bumper' coverage expired after 3 years or 36,000 miles, or whichever occurred first on Mr. Carrube's Vehicle. Mr. Carrube's claim of being sold a "lemon' is not valid as there was no manufacturer warranty expressed or implied at the time of his purchase. Several of Mr. Carrube's allegations are normal wear and tear items that every customer is responsible for after the purchase of the vehicle. Even though the extended service contract was purchased Mr. Carrube is still responsible for 100% of the cost of those “normal wear and tear' repairs. All of the maintenance repairs Mr. Carrube is alleging happened well over 30 days after he purchased the vehicle. K&J Auto Exchange adamantly denies any of Mr. Carubes allegations of “clearing codes to avoid repairs” or not putting through claims because we were afraid that our loss ratio was too high with the 3" party Service Contract Company. K&J Auto Exchange finds it extremely offensive that Mr. Carrube is implying that the dealership had knowingly committed fraud with either of these allegations. Any assistance K&J Auto Exchange provided to Mr. Carrube was out of the concern that he gets the best price of the repair. K&J Auto Exchange is not a certified mechanic so any repairs are handled with licensed 3" party shops that specialize in that particular repair. The fact that Mr. Carrube is still unsatisfied proves that even when the dealership goes out of our way to provide exceptional customer service Mr. Carrube is unreasonable in his demands. Even though the dealership has no legal obligation to fix any repairs on the vehicle, the dealership always offers our assistance in getting the customer a reduced rate of repair at our preferred business partnerships. This saves our customers time and money. Should Mr. Carrube want to discuss the matter further with the dealership directly we would offer him this same courtesy again. If not we wish him nothing but the best in the future. Sincerely, K[redacted] Owner K&J Auto Exchange

Complaint: 11624366
I am rejecting this response because:I'd like to start off by saying if this enactment of concern were the true attitude of Mr. K[redacted], at the time this was happening, we would not be here today... I am looking for nothing but fairness and professionalism. I will start with the amount of effort they spent, on explaining the concept of “AS-IS”, when claimed to be clearly present at the time of a purchase. Looking at the fifth line down of the second paragraph in their statement, where it reads, “The customer signs a Federal Buyers Guide at the time of the purchase stating they understand that the Vehicle is sold “AS-IS', I respond; not at any time did I sign such a document nor was I given a copy of such a document with my signature for my records. If they have a copy of their own, I would have to wonder how it would have my signature. In fact, after reading every word of every document I signed at K&J, I was not able to find a single one with the words, “AS-IS”. I do not believe one should assume that when they are purchasing a vehicle with so many problems, it is acceptable; even if they do sign a document agreeing to as-is, which I did not. Although they keep mentioning these two words, “as-is” throughout their statement, with false statements like; “then they sign an acknowledgment that the vehicle is as-is” it remains irrelevant to this matter.In their statement they say; “The dealership understands that problems arise from time to time so the dealership strives to get every customer to purchase an extended service contract that protects the customer should a mechanical breakdown happen, however if the customer refuses then they sign an acknowledgement that the vehicle is sold “As-Is’ Once again an irrelevant statement because I did purchase a 48 month / 4,800 mile extended warranty ($2,340.00) as I do with everything I buy, and I did this through the dealership and with the recommendation of the dealership as to whom it is warranting this vehicle. I even purchased the so-called “best” coverage. They called it Estate Coverage, listed as the highest level of coverage, only to discover at my Mechanic's that they do not cover all repairs, even those as simple as a Catalytic Converter, which was determined to have been bad straight off the dealer's lot, partially proven by the “check engine” light that we reported the day after we took possession of the car.When they state in their letter; “Even though the State of California does not provide a “Cooling off Period” K&J Auto Exchange offers a 3 Day Return & 7 Day Exchange Policy.”, they fail to mention, and take into consideration how we told them about the check-engine light on the first day, that we did bring them the car back, with a dangerous hesitation in the transmission, two weeks from the date of purchase, at which time they held on to it for two additional weeks, at the nameless out-of-town mechanic, who returned it, by way of the dealer bringing it to their lot, claiming they changed out a part on the transmission but with the problem continuing and without documentation as to what it was he did or didn't do, it was hard to believe. The lack of documentation was because “their printer ran out of ink”. Do to their stalling to respond it was another month before they would take back the car and bring it to yet another mechanic, this time in Ventura (about 30 miles from where I live) to supposedly flush out the “Throttle Body”. Again we got it back with no documentation and hours later, the hesitation returned and the check engine light came back on. I'm told this is normal when it is the codes have been cleared for temporary resolve. It was at this point where one of Mr. K[redacted]'s employees told my son they cleared all the codes to make sure it was the Throttle Body causing the problem.. The real problem is how the check engine light came back on the very next day, as did the hesitation remain.. If Mr. K[redacted] does not consider this a “lemon” of a car, I'd hate to see what it takes for him to admit such a thing. I am surprised to see their statement; “Several of Mr. C[redacted]'s allegations are normal wear and tear items that every customer is responsible for after the purchase of the vehicle. Even though the extended service contract was purchased Mr. C[redacted] is still responsible for 100% of the cost of those “normal wear and tear' repairs.” Had it been “normal wear & tear” issues I was having, I would have understood.. After being told “I'm done helping you” I took my car to my own mechanic. I have attached a copy of the invoice, showing anything but normal wear & tear.. the replaced items included; left & right outer tie rod ends, alignment, left & right lower control arms assy., replace valve cover, replace fuel pressure sensor & Pinion Seals. This came at a cost of $1,961.32 with a $100 deductible to me. It was at this time the warranty company denied the Catalytic Converter & Throttle Body. I just paid over $300 for the new Throttle Body. The Converter is still needed. This part of the matter did happen over 30 days of purchase but ONLY because all attempts to have the dealer help me; took that long and always ended up with nothing repaired.. They dragged this out much longer than needed, perhaps one might believe for the purpose of being able to claim how much time passed before their car started falling apart..I swear on all that matters that even though he denies it in his letter with; K&J Auto Exchange adamantly denies any of Mr. C[redacted] allegations of “clearing codes to avoid repairs” or not putting through claims because we were afraid that our loss ratio was too high with the 3" party Service Contract Company. K&J Auto Exchange finds it extremely offensive that Mr. C[redacted] is implying that the dealership had knowingly committed fraud with either of these allegations. Any assistance K&J Auto Exchange provided to Mr. C[redacted] was out of the concern that he gets the best price of the repair. K&J Auto Exchange is not a certified mechanic so any repairs are handled with licensed 3" party shops that specialize in that particular repair. The fact that Mr. C[redacted] is still unsatisfied proves that even when the dealership goes out of our way to provide exceptional customer service Mr. C[redacted] is unreasonable in his demands.”, Mr. K[redacted] looked me square in the eye and said, “Let me take it to my mechanic so we don't have to use the warranty company. If you put in a claim so soon after buying the car, they will possibly drop me from their list of dealerships for having a claim so close to the purchase date.”... it is not in writing but IT WAS SAID... I ask you, with nothing repaired, the car being held for seemingly planned out amounts of times, being told not to use my warranty, being forced to bring a newly purchased car to my mechanic a month after we get it, being out of pocket hundreds of dollars, being told codes are being cleared and then denying they said it... wouldn't you too be “unsatisfied” with this entire situation? Remember, I didn't call it “fraud”.. He did.
Regards,
[redacted]