Dear Mr [redacted] :First, I want to apologize to you that your furniture incurred damages and missing items due to your moveAs a testament to strive for your satisfaction as our client, we have taken steps to ensure that this will never happen again by addressing this issue directly with the warehouse manager and your moving crew immediatelyIn addition, I have notified our claims department to contact you directly to walk you through our claims processPioneer Moving Group is going to help you every step of the way in filing a claim, and getting this resolved for youWe deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your deliveryIn regards to your concerns about the actual charges of your shipment based on the actual services preformed; be advised that your shipment is based on cubic feet; however, it is also based on the items you went through in great detail with your moving coordinator upon making the reservation for your moveIf you are moving more items than what is on your order then your price will be more, and, on the contrary; if you move less items than your order shows your price will obviously be lessBy basing the actual charges on the actual cubic feet and services preformed on your shipment we are not only protecting our consumer, but our company as wellFor this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation processTo encourage you to continue to use our services in the future, and as a tangible means of acknowledging your disappointment with our company we have notified upper management to expedite your claim for your move Mr [redacted] , I ask that you allow us another opportunity to serve you, as we consider it our privilege to have you as our clientWe are always trying to improve our services to our clients, and we greatly value the input of such an important client as you are to usWe take your concerns very seriously, we will implement your feedback, and resolve your concerns.Very Truly Yours,The Claims Operations Team at Pioneer Moving GroupPhone: [redacted] Hours: 9:AM to 5:PM EST, Mon - Fri
[redacted] Thank you for letting us know about your recent experience with our company. I apologize if their/our services did not meet your expectations, and appreciate you taking the time to share those concerns today with the Revdex.com. Our goal is to provide a consistently...
reliable service, with an exemplary level of customer care. Based on the events you described, we did not meet this goal for you. Your comments regarding your experience with our staff member and delivery delays will be used for coaching and training our employees and agents.In regards to your concerns regarding the delays in your move be advised on your order we provided you with a pick up and delivery window that allows us to make sure we are absolutely prepared to meet your expectation with the utmost quality of service. Unless you have purchased the entire truck for your move we have implemented a window on your order with our company. The window will help all of the customer’s you share a truck with the same opportunities as yourself. Your window will be subject to any and all variables that can happen moving across the country. Keep in mind the window on your order with our company, but know that your driver wants to move you to your destination as quickly as possible so they can be paid for their services.I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matter. Once again, I am very sorry for any inconvenience this has caused you.If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone, email, or in person.
Dear Mr. [redacted]:First, I want to apologize to you that your furniture incurred damages and missing items due to your move. As a testament to strive for your satisfaction as our client, we have taken steps to ensure that this will never happen again by addressing this issue directly with the...
warehouse manager and your moving crew immediately. In addition, I have notified our claims department to contact you directly to walk you through our claims process. Pioneer Moving Group is going to help you every step of the way in filing a claim, and getting this resolved for you. We deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your delivery. In regards to your concerns about the actual charges of your shipment based on the actual services preformed; be advised that your shipment is based on cubic feet; however, it is also based on the items you went through in great detail with your moving coordinator upon making the reservation for your move. If you are moving more items than what is on your order then your price will be more, and, on the contrary; if you move less items than your order shows your price will obviously be less. By basing the actual charges on the actual cubic feet and services preformed on your shipment we are not only protecting our consumer, but our company as well. For this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation process. To encourage you to continue to use our services in the future, and as a tangible means of acknowledging your disappointment with our company we have notified upper management to expedite your claim for your move. Mr. [redacted], I ask that you allow us another opportunity to serve you, as we consider it our privilege to have you as our client. We are always trying to improve our services to our clients, and we greatly value the input of such an important client as you are to us. We take your concerns very seriously, we will implement your feedback, and resolve your concerns.Very Truly Yours,The Claims Operations Team at Pioneer Moving GroupPhone: [redacted]Hours: 9:00 AM to 5:00 PM EST, Mon - Fri.
Dear Mr [redacted] :First, I want to apologize to you that your furniture incurred damages and missing items due to your moveAs a testament to strive for your satisfaction as our client, we have taken steps to ensure that this will never happen again by addressing this issue directly with the warehouse manager and your moving crew immediatelyIn addition, I have notified our claims department to contact you directly to walk you through our claims processPioneer Moving Group is going to help you every step of the way in filing a claim, and getting this resolved for youWe deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your deliveryIn regards to your concerns about the actual charges of your shipment based on the actual services preformed; be advised that your shipment is based on cubic feet; however, it is also based on the items you went through in great detail with your moving coordinator upon making the reservation for your moveIf you are moving more items than what is on your order then your price will be more, and, on the contrary; if you move less items than your order shows your price will obviously be lessBy basing the actual charges on the actual cubic feet and services preformed on your shipment we are not only protecting our consumer, but our company as wellFor this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation processTo encourage you to continue to use our services in the future, and as a tangible means of acknowledging your disappointment with our company we have notified upper management to expedite your claim for your move Mr [redacted] , I ask that you allow us another opportunity to serve you, as we consider it our privilege to have you as our clientWe are always trying to improve our services to our clients, and we greatly value the input of such an important client as you are to usWe take your concerns very seriously, we will implement your feedback, and resolve your concerns.Very Truly Yours,The Claims Operations Team at Pioneer Moving GroupPhone: [redacted] Hours: 9:AM to 5:PM EST, Mon - Fri
[redacted] Thank you for letting us know about your recent experience with our company. I apologize if their/our services did not meet your expectations, and appreciate you taking the time to share those concerns today with the Revdex.com. Our goal is to provide a consistently...
reliable service, with an exemplary level of customer care. Based on the events you described, we did not meet this goal for you. Your comments regarding your experience with our staff member and delivery delays will be used for coaching and training our employees and agents.In regards to your concerns regarding the delays in your move be advised on your order we provided you with a pick up and delivery window that allows us to make sure we are absolutely prepared to meet your expectation with the utmost quality of service. Unless you have purchased the entire truck for your move we have implemented a window on your order with our company. The window will help all of the customer’s you share a truck with the same opportunities as yourself. Your window will be subject to any and all variables that can happen moving across the country. Keep in mind the window on your order with our company, but know that your driver wants to move you to your destination as quickly as possible so they can be paid for their services.I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matter. Once again, I am very sorry for any inconvenience this has caused you.If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone, email, or in person.
Dear Mr. [redacted]:First, I want to apologize to you that your furniture incurred damages and missing items due to your move. As a testament to strive for your satisfaction as our client, we have taken steps to ensure that this will never happen again by addressing this issue directly with the...
warehouse manager and your moving crew immediately. In addition, I have notified our claims department to contact you directly to walk you through our claims process. Pioneer Moving Group is going to help you every step of the way in filing a claim, and getting this resolved for you. We deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your delivery. In regards to your concerns about the actual charges of your shipment based on the actual services preformed; be advised that your shipment is based on cubic feet; however, it is also based on the items you went through in great detail with your moving coordinator upon making the reservation for your move. If you are moving more items than what is on your order then your price will be more, and, on the contrary; if you move less items than your order shows your price will obviously be less. By basing the actual charges on the actual cubic feet and services preformed on your shipment we are not only protecting our consumer, but our company as well. For this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation process. To encourage you to continue to use our services in the future, and as a tangible means of acknowledging your disappointment with our company we have notified upper management to expedite your claim for your move. Mr. [redacted], I ask that you allow us another opportunity to serve you, as we consider it our privilege to have you as our client. We are always trying to improve our services to our clients, and we greatly value the input of such an important client as you are to us. We take your concerns very seriously, we will implement your feedback, and resolve your concerns.Very Truly Yours,The Claims Operations Team at Pioneer Moving GroupPhone: [redacted]Hours: 9:00 AM to 5:00 PM EST, Mon - Fri.