Southeast Texas Regional Airport

We are bound by HIPAA protection laws from? disclosing any patient information? STAT+MD provides evaluation and diagnostic workups in accordance with medical standards of care? All tests and treatments are discussed with patient's prior to performing any studies? Patient consent is always obtained and is documented? If any? additional information is required, please reach out to us directly

We are bound by HIPAA protection laws from disclosing any patient information STAT+MD provides evaluation and diagnostic workups in accordance with medical standards of care All tests and treatments are discussed with patient's prior to performing any studies Patient consent is always obtained and is documented If any additional information is required, please reach out to us directly

In response to the complaint by [redacted] D [redacted] and the title issues regarding his motorcycle purchase, all parties involved have reached a solution Crossroads Motorsports and [redacted] have worked together with and under the advisement of the Indiana Secretary of State The Secretary of State determined Crossroads was not at fault for the missing title and Crossroads took every step necessary to resolve the missing title Crossroads has also offered to reimburse any BMV late fees assessed to [redacted] If the Revdex.com would like more information regarding the situation, Crossroads will be happy to reply with a written explanation regarding the series of events Thanks,Crossroads Motorsports

Complaint: [redacted] I am rejecting this response because: I have reached out to them multiple times, every time I reach out I get “someone who can’t help me” so I reach out to the owner and she doesn’t let us talk, tried personally emailing the owner and get ignoredI don’t know how many times I’m supposed to “reach out to them” if I’m always ignored and talked over Sincerely, [redacted] ***

The customer brought us a scooter that was in in several piecesAs he stated in his complaint, there were several "CONTAINERS OF EXTRA PARTS" from three different scootersThe scooter was diagnosed by our technician who determined that the top end had damage and needed replacedAll services are approved by customer before doing the workThe customer was then notified of the diagnosis, at which time he asked us to buy the scooter from himWe were not interested in buying the scooterHowever, we did expect payment for the services performedThe labor involved was hrs @ $per hour which we offered to discount by 50%The customer has refused to pay the bill and he wants us to let him come into our shop and take parts off of the scooter

On 7/18/Mr [redacted] brought his motorcycle in to diagnosis engine noise, charging system issues and change the oil and filterUpon diagnosing we found that the regulator rectifier was badThe stator was also tested at this time and put out vac, the stator was in good working orderWe replaced the regulator and changed the oilThe bike left here with a fully functioning charging system @ voltsWhen customer picked up the bike he argued for quite some time about the diagnostic fee and said he should not have to pay for that even though he approved the cost of everything prior to work being performedWe did however discount the engine noise diagnostics on this ticket from 2hrs to hr which is the equivilent of $65.Sometime in early September Mr [redacted] made an appointment with us to check out the charging system again at which time he was told that if it was something we did wrong or if the part was defective that we would certainly do the repair at no charge, but if it was a new problem there would be a diagnostic charge.On 9/16/Mr [redacted] brought the bike in to have it diagnosedWhen the technicians checked the stator it tested @ 1vacThe stator is bad and needs replacedMr [redacted] refused to pay the diagnostic fee or have the repair doneWe let him have the bike with no charge to himIt was explained to Mr [redacted] that there was no way for anyone to foresee the stator going bad months later and that there was nothing that we did incorrectlyThis bike is yrs old and things can go wrong.All documents can be provided upon requestThanks and God BlessCrossroads Motorsports

We are bound by HIPAA protection laws from disclosing any patient information STAT+MD provides evaluation and diagnostic workups in accordance with medical standards of care All tests and treatments are discussed with patient's prior to performing any studies Patient
consent is always obtained and is documented If any additional information is required, please reach out to us directly

Complaint: ***
I am rejecting this response because: I have reached out to them multiple times, every time I reach out I get “someone who can’t help me” so I reach out to the owner and she doesn’t let us talk, tried personally emailing the owner and get ignoredI don’t know how many times I’m supposed to “reach out to them” if I’m always ignored and talked over
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.W*** is extremely deceptive in that at no time did ***'s advise salespersons that the prior owner of such ball picker used an ATV cc. Salesperson Adam was told that the ball picker was at least lbs made of solid steel. ***s were quite aware of their own purchase of the ball picker unlike W*** indicated otherwise. W*** is making unrealistic allegations and is contradicting in his statement. This unit was not paid in full at the time of delivery. In fact the finance company had not even provided Crossroads their payment. This is fact because the finance company came out the ***'s driving range AFTER the ATV was delivered for the ***'s to sign the documents. Therefore, not only one but two salesmen, namely Adam and Ryan saw the ball picker and stated we were to use the ATV in low gear which ***'s did do. Adam and Ryan also stated ***'s would have no problem pulling the ball picker with this particular ATV. Ryan builds the ATV's and knows plenty about them, per Ryan himself Further, on the date of delivery, Ryan had to go back to Crossroads shop to get the connection part to hook the ATV to the golf picker. Adam came out to the driving range on the date of the delivery for ***'s to sign documents. Adam also returned to the driving range on his personal motorcycle the day after the delivery to have ***'s sign further documentsOn 6/24/15, a refund was requested by ***s and denied by W***. Therefore, the ATV was taken to Crossroads for repair and the mechanic did not even inspect it until 6/25/15. Invoice #for the actual purchase of the ATV from Crossroads is in fact dated 6/11/At no time did Anne *** provide any such deadline of two hours. Crossroads was well aware of the exact need for the ATV ***'s purchased which was exclusively for the business use in pulling the golf ball picker. That not having this ATV interfered with the ***'s business operation. W*** failed to state he was NOT able to use his unit he brought to the driving range as he claims, to assist in the use of the ball picker. W*** failed to address the immediate complaint filed herein which is that the ATV has severe issues and is a very dangerous machine the way it isFor nearly a week we had no means to retrieve the golf balls. W*** would not provide ***s a loaner or demo unit temporarily. ***'s did not have a way to pull their ball picker for over one week because Crossroads had the ATV in their shop all that time. On 7/1/15, ***s picked up the ATV as Crossroads claimed it was fixed except for two missing parts***s retrieved the ATV and attempted to use it. Within minutes the ATV had the exact same issues, one of which the antifreeze was still leaking all over the unit. Again ***'s demanded a full refund. W*** denied providing a refund yet againThere are still to this date parts missing off of the ATV that were to be replaced. It is expected that W*** would make allegation about harassing phone and text messages. Needless to say, if W*** had any manners or professionalism about himself or his establishment, he would not hang up on customers nor permitted his staff to do the same when the customer (Millers) were attempting to gain information on the repair for the ATV. Further, W*** is the who began the profanity in his own shop. He claims that ***'s insulted him by asking for a refund. It appears that W*** needs to learn honesty and act like an adult not a juvenileW*** needs to address the fact that this ATV was purchased Brand New and he has neglected and chose to ignore the major problems and danger of this ATV. W*** lacks communication in that he simply ignores customers once he takes their money. ***'s do have several names of witnesses who have had negative dealings with Crossroads Rick W***, and will be using them for a potential lawsuit. Further, ***'s have witnesses that were present at the range during the conversation and admiring of the ball picker done by the salesmenIt appears W*** does not believe he has an liability, however, he is wrong in that he has a responsibility and a duty to this customer Even the warranty department for CF Moto explained this to W*** and that is when W*** offered the ***'s a Partial refund and expect ***'s to take a $loss, which is not acceptable. W*** has no intension on settling this matter or taking responsibility for this matterRegards,*** * *** ***

Doug *** entered the shop on 6/10/seeking an ATV that would pull a ball picker for his golf driving rangeMr*** informed Adam (sales person) that the people they bought this ball picker used a 500cc ATV to pull the ball pickerAdam informed Mr*** that Crossroads has a 500cc unit
that would be equivalent to the ATV describedMr*** asked Adam if this unit would pull a ball picking unitAdam told Mr*** he did not know how big the ball picker would be, but based off the description given by Mr*** about how the ball picker was pulled before there should not be any issueOnce the unit was paid for Ryan delivered he unit free of charge to their business same day 6/10/Adam had to go out to the business later that day to have Mr*** sign the finance applicationMr*** disclosed that the unit had no issue pulling the unit and he was extremely happy with the performanceHe even stated that his wife Anne *** would like to purchase a pink camo version of the same unitNo representative of Crossroads appeared at the ***'s place of business before the unit was paid for and deliveredThe ***s stated first contact was made on 6/24/and Rick refused to pick up unit at the ***'s requestAccording to Crossroad's phone records first contact was made on 6/25/at 8:05amDuring this phone call the ***'s requested to have their unit picked up and fixed as soon as possibleRick informed the ***'s there would be a charge to pick their unit up and it is not covered under CFmoto warrantyWhen Mrs*** asked for a refund we informed them they were past their day return and we would take care of any warranty work need to get their unit operationalOnce the unit showed up on the 6/25/Rick forwent all other service customers to accommodate the ***'sDuring inspection Rick was on the phone with CFmoto to get direction on how to proceed with repairs with the unitCrossroads did not want to make any changes to the unit in fear it would void manufacture warranty without having consent from CFmotoMrs*** gave Crossroads hours to have their unit addressed, fixed, and returnedUnder the advisement of CFmoto, Crossroads was to replace all defective parts listed under the repair invoice #Once we contacted the ***'s to let them know that because their unit came in on a Thursday we would not be able to get parts till 6/30/Mrs*** came into Crossroads and became enraged and was using words that were not suitable if another customer would walk into the shopMrs*** requested to speak to CFmoto technician and became very vulgar with the tech from CFmotoAt this time we felt it was necessary to not invite Mrs*** back to Crossroads and moving forward we would only deal with Mr***Crossroads called Mr*** on the morning of 7/1/to let him know his unit is fixed and ready to be picked upWhen unit was picked up, Mr*** was told Crossroads has elected to not work with Mrs***Mr*** was also informed there is a part that is on back order and once it is here we can install under warrantyThis information is noted in the comments section of repair order #Repair #was signed by Mr*** confirming his knowledge of the items completed and our request to not deal with Mrs***The ***'s have requested a full refund several times throughout this processUnder the terms of our refund process we require items to returned within days and all items are subject to a 20% restocking feeCrossroads has gone out of our way to accommodate the misfortune bestowed upon the ***'sRick brought out a unit out to help the ***'s pull their ball picker to accommodate them not having their unitRick has gone out of his way to personally keep in contact with the ***'s with any updates with their unit with his personal cell phoneRick has received harassing calls and text messages from Mrs*** regarding their unit and has asked repeatedly to only deal with Mr***Rick and Crossroads has put their other customers on hold to help the ***s and their unitRick and Crossroads will continue to help the ***'s until this matter is settled and moving forward with any warranty workThe ***'s have had this unit for over weeks and had no operational issues until they first contacted on 6/25/Crossroads expedited their situation under the guidance of the ***'s and CFmotoRick and Crossroads will also keep this matter professional and will continue to not use vulgar language in our business or at the ***'s place of business out of respect to both parties' customers.Sincerely,Rick W***, Owner

We are unable to provide commentary given the HIPAA protection laws

We are unable to? provide commentary given the HIPAA protection laws?

In response to the complaint by [redacted] D[redacted] and the title issues regarding his motorcycle purchase, all parties involved have reached a solution.  Crossroads Motorsports and[redacted] have worked together with and under the advisement of the Indiana Secretary of State.  The...

Secretary of State determined Crossroads was not at fault for the missing title and Crossroads took every step necessary to resolve the missing title.  Crossroads has also offered to reimburse any BMV late fees assessed to [redacted].  If the Revdex.com would like more information regarding the situation, Crossroads will be happy to reply with a written explanation regarding the series of events.  Thanks,Crossroads Motorsports

We are bound by HIPAA protection laws from disclosing any patient information.  STAT+MD provides evaluation and diagnostic workups in accordance with medical standards of care.  All tests and treatments are discussed with patient's prior to performing any studies.  Patient...

consent is always obtained and is documented.   If any additional information is required, please reach out to us directly.

Complaint: [redacted]
I am rejecting this response because: I have reached out to them multiple times, every time I reach out I get “someone who can’t help me” so I reach out to the owner and she doesn’t let us talk, tried personally emailing the owner and get ignored. I don’t know how many times I’m supposed to “reach out to them” if I’m always ignored and talked over
Sincerely,
[redacted]

On 7/18/2017 Mr [redacted] brought his motorcycle in to diagnosis engine noise, charging system issues and change the oil and filter. Upon diagnosing we found that the regulator rectifier was bad. The stator was also tested at this time and put out 30 vac, the stator was in good working order. We...

replaced the regulator and changed the oil. The bike left here with a fully functioning charging system @ 13.5 volts. When customer picked up the bike he argued for quite some time about the diagnostic fee and said he should not have to pay for that even though he approved the cost of everything prior to work being performed. We did however discount the engine noise diagnostics on this ticket from 2hrs to 1 hr which is the equivilent of $65.Sometime in early September Mr [redacted] made an appointment with us to check out the charging system again at which time he was told that if it was something we did wrong or if the part was defective that we would certainly do the repair at no charge, but if it was a new problem there would be a diagnostic charge.On 9/16/2017 Mr [redacted] brought the bike in to have it diagnosed. When the technicians checked the stator it tested @ 1vac. The stator is bad and needs replaced. Mr [redacted] refused to pay the diagnostic fee or have the repair done. We let him have the bike with no charge to him. It was explained to Mr [redacted] that there was no way for anyone to foresee the stator going bad 2 months later and that there was nothing that we did incorrectly. This bike is 18 yrs old and things can go wrong.All documents can be provided upon requestThanks and God BlessCrossroads Motorsports

The customer brought us a scooter that was in in several pieces. As he stated in his complaint,  there were several "CONTAINERS OF EXTRA PARTS" from three different scooters. The scooter was diagnosed by our technician who determined that the top end had damage and needed replaced. All services...

are approved by customer before doing the work. The customer was then notified of the diagnosis, at which time he asked us to buy the scooter from him. We were not interested in buying the scooter. However, we did expect payment for the services performed. The labor involved was 2 hrs @ $55 per hour which we offered to discount by 50%. The customer has refused to pay the bill and he wants us to let him come into our shop and take parts off of the scooter.