Initial Business *esponse / [redacted] (1000, 5, 2015/09/14) */ Contact Name and Title: [redacted] OFFICE MANAGER Contact Phone: XXXXXXXXXX Contact Email: [redacted] @SE-COOP.COM In response to the Annual Awards Ceremony and had awardsThis is our Annual MeetingEach year we have a Membership meeting and yes we do have door prizes for those members in attendance that registerThey have the chance to win a door prize at the end of the meetingSome of the prizes are furnished by our vendors that we do business with and some are purchased by the cooperativeIn response to the late fee, yes we do charge a late fee if the bill is not paid by the due dateWe allow a few grace days each month before we place the penalty charge on a members accountMr [redacted] did pay his bill on the 11th and was not charged a late penaltyMr[redacted] can contact the Cooperative and ask for a different billing cycle that will offer a due date that is different than the billing cycle that his account in on nowIn response to the Power cost Adjustment or PCA and some electric Cooperatives call it "FUEL CHARGE"Yes that charge does change each monthThe easiest way to explain it is, we have a base rate that we charge each month for each kilowatt of electricity usedThe PCA IS THE DIFFERENCE IN OUR BASE RATE AND WHAT THE ELECTRICITY COST US TO PURCHASETHIS CHARGE WILL BE GETTING HIGHER IN THE VERY NEAR FUTURE AS WE SEE OUR GOVERMENT PUTTING MORE REGULATIONS ON OUR COAL FIRED PLANTS THAT PRODUCE ITWe will be contacting Mr[redacted] by phone to discuss his complaint moreThis will be our last response to this consumers complaintThank You
Initial Business *esponse / [redacted] (1000, 5, 2015/09/14) */ Contact Name and Title: [redacted] OFFICE MANAGER Contact Phone: XXXXXXXXXX Contact Email: [redacted] @SE-COOP.COM In response to the Annual Awards Ceremony and had awardsThis is our Annual MeetingEach year we have a Membership meeting and yes we do have door prizes for those members in attendance that registerThey have the chance to win a door prize at the end of the meetingSome of the prizes are furnished by our vendors that we do business with and some are purchased by the cooperativeIn response to the late fee, yes we do charge a late fee if the bill is not paid by the due dateWe allow a few grace days each month before we place the penalty charge on a members accountMr [redacted] did pay his bill on the 11th and was not charged a late penaltyMr[redacted] can contact the Cooperative and ask for a different billing cycle that will offer a due date that is different than the billing cycle that his account in on nowIn response to the Power cost Adjustment or PCA and some electric Cooperatives call it "FUEL CHARGE"Yes that charge does change each monthThe easiest way to explain it is, we have a base rate that we charge each month for each kilowatt of electricity usedThe PCA IS THE DIFFERENCE IN OUR BASE RATE AND WHAT THE ELECTRICITY COST US TO PURCHASETHIS CHARGE WILL BE GETTING HIGHER IN THE VERY NEAR FUTURE AS WE SEE OUR GOVERMENT PUTTING MORE REGULATIONS ON OUR COAL FIRED PLANTS THAT PRODUCE ITWe will be contacting Mr[redacted] by phone to discuss his complaint moreThis will be our last response to this consumers complaintThank You