Southern AC & Refrigeration

From: Darrell [redacted] [mailto:[email protected]] Sent: Sunday, November 13, 10:PM To: drteam Subject: [redacted] case [redacted] In response to customer complaint # [redacted] on 10/13/ we were called out to install a condenser unit for walk in cooler on roof of bldgWe were told that all electrical work was installed by an electrician and ready to goWe wet out and installed the condenser unit and as we were about to power up unit , we noticed that the electrician provided wrong power voltage to rooftopAs a courtesy we reran the power to the roof from breaker box at no charge .After finishing up rooftop installation .We checked system out side the walk in cooler , which we did not install , and noticed that the fans inside were smoking and cycling on and offWe investigated and found that the electrician who ran power to walk in cooler evaporator fans had volts powering a volt systemWe reran the power to the fans from the breaker box and did not charge customer .After all work was finally finished We received a call the next day saying the was cooling down to degrees no lowerI informed customer that it temp was set to and that if he set the thermostat lower the unit would cool lowerdegrees is the temp a walk in cooler should be set toCustomer was instructed on how to turn temp lower and said that if it didn’t go lower he would call backdays passed and customer notified us that he needed us to supply structural plans for the walk in cooler to obtain a permit We informed customer that we did not install the walk in only the rooftop condenser , so he needed to contact who ever installedweeks later the customer contacted us stating they needed us to pull permits from city for unitWE notified the customer that if we were to pull permits and do permit work , we would charge $which we did not initially chargeCustomer responded that they would not pay We informed customer that we could not do this for free and that all companies charge for permits to be pulled They refused to pay Said they would get someone else to pullI am sending a copy of invoice and emails.The customer never paid for permits to be pulled and stated per email how we did a fantastic job until we refused to pull permits for free

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Our initial call to this business we asked if they are licensed and can pull a permit from the city they said yes!!why would I hire them if they couldn't do the whole jobSo they still owe me $Also for the extra electrical work h claim that he did wich took him extra minute he charged me for it!!! This man is greedy he the owner/ technicianwe we call him he's very rude and agrissive over the phone he was shoutting at my niceThe lise wires he connected them and left them exposed even though the cover box was left for him by the electrician. I had to pay another electrician $to do that. Akso iwes me $for not cleaning up after work. So im asking for a total of $refund from this company that wouldn't recommend for anyone!!thanjs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Our initial call to this business we asked if they are licensed and can pull a permit from the city they said yes!!why would I hire them if they couldn't do the whole jobSo they still owe me $Also for the extra electrical work h claim that he did wich took him extra minute he charged me for it!!! This man is greedy he the owner/ technicianwe we call him he's very rude and agrissive over the phone he was shoutting at my niceThe lise wires he connected them and left them exposed even though the cover box was left for him by the electrician. I had to pay another electrician $to do that. Akso iwes me $for not cleaning up after work. So im asking for a total of $refund from this company that wouldn't recommend for anyone!!thanjs

Sent: Saturday, November 26, 3:PM Subject: ID #*** In response to the consumer reply dated 11-21-I don"t know who the person *** *** is .WE spoke to and dealed only with an individual by the name of ***So all the stated agreements that were promised to *** *** are untrueFor them to pay another electrician $for electrical work , is not our problemWe are not electricians and they should have got the original electrician to do a proper job or to redo existing work correctlyWe performed wiring work to unit only because the electrician had 220volts running to a 120volt systemWe saved their cooler that would have been fried!Once again WE DID NOT CHARGE CUSTOMER TO PULL PERMITS! We submitted invoices of all charges .Permit charges were not charged because we had no knowledge of them being needed by customer We offered to pull permits after being notified weeks later that they were needed , but customer refused to pay So for the customer to want monies refunded that they never paid is ridiculous. And for customer wanting us to refund money for electrical work done incorrectly by their electrician is ridiculousAnd I cant think of anything left on the floor of the cooler that would cost $to cleanThe only thing they may have been overlooked were wire pieces or insulation wrappers! Out of all the complaining about permit prices and cleanup prices the customer never mentioned any problem with what our responsibility was , the cooler.If we were being greedy we would have charged customer for every item and service we providedThe customer cant expect to get money back that they never paid! This is our last time responding to this issue! We appreciate your business! Thank You, Southern AC and Refrigeration, LLC Grand Hills Lane Friendswood, Texas Tel: (281) 993-Fax: (281) 993-www.southernacrefrigeration.com

From: Darrell *** [mailto:[email protected]] Sent: Sunday, November 13, 10:PM To: drteam Subject: *** case *** In response to customer complaint # *** on 10/13/ we were called out to install a condenser unit
for walk in cooler on roof of bldgWe were told that all electrical work was installed by an electrician and ready to goWe wet out and installed the condenser unit and as we were about to power up unit , we noticed that the electrician provided wrong power voltage to rooftopAs a courtesy we reran the power to the roof from breaker box at no charge .After finishing up rooftop installation .We checked system out side the walk in cooler , which we did not install , and noticed that the fans inside were smoking and cycling on and offWe investigated and found that the electrician who ran power to walk in cooler evaporator fans had volts powering a volt systemWe reran the power to the fans from the breaker box and did not charge customer .After all work was finally finished We received a call the next day saying the was cooling down to degrees no lowerI informed customer that it temp was set to and that if he set the thermostat lower the unit would cool lowerdegrees is the temp a walk in cooler should be set toCustomer was instructed on how to turn temp lower and said that if it didn’t go lower he would call backdays passed and customer notified us that he needed us to supply structural plans for the walk in cooler to obtain a permit We informed customer that we did not install the walk in only the rooftop condenser , so he needed to contact who ever installedweeks later the customer contacted us stating they needed us to pull permits from city for unitWE notified the customer that if we were to pull permits and do permit work , we would charge $which we did not initially chargeCustomer responded that they would not pay We informed customer that we could not do this for free and that all companies charge for permits to be pulled They refused to pay Said they would get someone else to pullI am sending a copy of invoice and emails.The customer never paid for permits to be pulled and stated per email how we did a fantastic job until we refused to pull permits for free

Sent: Saturday, November 26, 2016 3:34 PM Subject: ID #[redacted] In response to the consumer reply dated 11-21-16 I don"t know who the person [redacted] is .WE spoke to and dealed only with an individual by the name of [redacted]. So all the stated agreements that were promised to [redacted] are untrue. For them to pay another electrician $150 for electrical work , is not our problem. We are not electricians and they should have got the original electrician to do a proper job or to redo existing work correctly. We performed wiring work to unit only because the electrician had 220volts running to a 120volt system. We saved their cooler that would have been fried!. Once again WE DID NOT CHARGE CUSTOMER TO PULL PERMITS! We submitted invoices of all charges .Permit charges were not charged because we had no knowledge of them being needed by customer . We offered  to pull permits after being notified 3 weeks later that they were needed , but customer refused to pay . So for the customer to want monies refunded that they never paid is ridiculous.  And for customer wanting us to refund money for electrical work done incorrectly by their electrician is ridiculous. And I cant think of anything left on the floor of the cooler that would cost $500 to clean. The only thing they may have been overlooked were wire pieces or insulation wrappers! Out of all the complaining about permit prices and cleanup prices the customer never mentioned any problem with what our responsibility was , the cooler.If we were being greedy we would have charged customer for every item and service we provided. The customer cant expect to get money back that they never paid! This is our last time responding to this issue! We appreciate your business! Thank You, Southern AC and Refrigeration, LLC 3739 Grand Hills Lane Friendswood, Texas 77546 Tel:  (281) 993-5310 Fax:  (281) 993-5311 www.southernacrefrigeration.com

From: Darrell [redacted] [mailto:[email protected]] Sent: Sunday, November 13, 2016 10:56 PM To: drteam <[email protected]> Subject: [redacted] case [redacted]   In response to  customer complaint # [redacted] on 10/13/2016     we were called out to install a condenser unit ...

for walk in cooler on roof of bldg. We were told that all electrical work was installed by an electrician and ready to go. We wet out and installed the condenser unit and as we were about to power up unit , we noticed that the electrician provided wrong power voltage to rooftop. As a courtesy we reran the power to the roof from breaker box at no charge .After finishing up  rooftop installation .We checked system out side the walk in cooler , which we did not install , and noticed that the fans inside were smoking and cycling on and off. We investigated and found that the electrician who ran power to walk in cooler evaporator fans had 220 volts powering a 115 volt system. We reran the power to the fans from the breaker box and did not charge customer .After all work was finally finished . We received a call the next day saying the was cooling down to 45 degrees no lower. I informed customer that it temp was set to 45 and that if he set the thermostat lower the unit would cool lower. 40 degrees is the temp a walk in cooler should be set to. Customer was instructed on how to turn temp lower and said that if it didn’t go lower he would call back. 4 days passed and customer notified us that he needed us to supply structural plans for the walk in cooler to obtain a permit . We informed customer that we did not install the walk in only the rooftop condenser , so he needed to contact who ever installed. 3 weeks later the customer contacted us stating they needed us to pull permits from city for unit. WE notified the customer that if we were to pull permits and do permit work , we would charge $500.00 which we did not initially charge. Customer responded that they would not pay . We informed customer that we could not do this for free and that all companies charge for permits to be pulled . They refused to pay . Said they would get someone else to pull. I am sending a copy of invoice and emails.The customer never paid for permits to be pulled and stated per email how we did a fantastic job until we refused to pull permits for free.