Southern Air & Electric

I'm not sure how this is shown as an A plus considering every review on here is negativeWell, here comes another I have literally never written a review beforeSo that is how angry I am with this absurd companySo it started when my water heater went outI called my home warranty company, and they let me know they contacted Southern Air and ElectricI only wish I had looked up these reviews after I heard that So, the home warranty company said they would contact me soon to set up an appointmentCoolThey did call me promptly, and I spoke to AprilI don't have anything bad to say about herShe was very timely and helpfulThey didn't have any appointments available for the rest of the day, but they could come out "first thing" in the morningGreatAppointment was set to a hr window of 9-Considering the business doesn't even open til 8:30, I assume this was the first appointmentSo great, we should be able to get serviced early in the morning and I can then get ready and drive into workEverything seems great Fast forward to todayAt o'clock, I call because I haven't heard anything yetNot necessarily a bad thingA little odd, since I figured I'm the first appointment of the day, but I'm used to people showing up closer to the end of their hour windows, so I'm fine with itAgain, I spoke to April, and she informed me they had some problems, but he was on his way, he was told I was home, and he would be there by 10:GreatEverything seems great again Fast forward to 10:45, and I am blazing angrySo, apparently he (I wish I could remember his nameI assume it is Scott, since that's who everyone else says they spoke with, but I don't remember for sure) gets here at 10:37, knocks on the door times, calls me once and my wife onceSince neither of us answered the phone, he leaves at 10:TWO MINUTESHe did not try knocking again, he did not call a second time to either of us, he did nothingHe claimed that "the process took a lot longer than minutes", which is clearly a lie, and HE KNEW IT WAS A LIE, because he specifically said on the message on my wife's phone "I arrived here at 10:and it's not 10:It seems like no one is home, and since your husband didn't answer and you didn't answer, so I'm leaving." Well, phone calls later (funny how if we don't answer the first time, he leaves, but it takes calls to him for him to answer), I finally get a hold of himHe starts with "let me explain how this process works" as if I'm an itHe then, as I said above, lied about the process taking a lot longer than minutesI then say that I was on a call with my work because I'm working from home so I could be there when they come, but called back minutes laterHe then starts telling me that he's not going to argue with me, again lies about it being longer than minutes, and telling me that I missed my appointmentI again express that it was ridiculous that he only gave us two minutes to get to him, especially since he acknowledged (through April) that I WAS HOMEHe then told me, and I quote, "Well that's what happened, and if you don't like it, answer the door next timeI'm going to hang up now." I am not exaggeratingThat is what he said to me, word for word, quoted exactlyIt was completely rude and unprofessional, especially considering that I had been calm throughout the phone callYes, I used the word "crazy" in describing that he didn't really give us much a chance to answer, but I had not risen my voice, I had not insulted him, I was completely politeHe was beyond rude Please, if you want good service, USE SOMEONE ELSEI could not believe the way this company operates or how rude the technician was that I spoke toI understand that the technician can't just wait forever for the person to answer, but maybe more than knocks when we have a doorbell, or more than one callOr heck, more than freaking minutes to let me answerIt took phone calls and minutes to get back in touch with him, but apparently call and minutes is all he was willing to give me to answerIt's absolutely ridiculousI have never had such a horrible experience, and unless someone wants to deal with crap like this, they should never, ever use this company Again, I've never written a review before, but this has made me so angry (plus, left me without hot water another days as I wait for another company to set up an appointmentHopefully this next company is better than Southern Air and Electric, not that that would be saying much) that I am writing this review here and everywhere else I can findMaybe someone will see it and be spared the displeasure of working with them Judging by their responses to the other reviews, they're probably just going to blame the warranty companyTypical attitude, refusing to take responsibilityOr they'll lie like they did on the phone with me and say they wait much longer than minutesWell, save itI don't want to hear that crapI already heard it all on the phoneYou're a pathetic company with the most unprofessional attitude to your customersI was completely calm and polite on the phone, and all I got was rudeness and condescension

The RUDEST tech EVERWalked off the job without fixing the problem

*** *** my home warranty called southern electricTo come out my new *** unit is downIt took days for them to return a call to say whatWas wrong with my unitNow he is saying it will take weeks to get part inI have called a *** supplier in Nashville he has a part coming in next week ,just to have in stock I have been trying to reach them for days they do not return my calls and the *** supplier says it does not take weeks for a part to come in!

***- home warranty company, selected Southern Air in Smyrna TN to perform a diagnosis on my HVAC unit, which was not working during the month of May The technician, Chris, they sent out was inexperienced and had to come back a 2nd time on the date of the appointment to complete the diagnosis because he couldn't figure out what was wrongHe was also unprepared, like what kind of HVAC technician doesn't carry fuses? I had to explain to him that the fuses blow when changed which led the tech to believe it was the compressor that went badHe took days to report his findings to *** and once he did the warranty company determined he didn't properly complete the diagnosis since he didn't see the fuse blow out with his own eyesI had to take time off work and buy fuses for him to return and complete the diagnosisOnce again he took days to report the results to the warranty company
He determined it was the compressor which had gone bad and the warranty company agreed to payI had to call Southern Air and request they not sent out this tech to complete the repair and send someone elseI noticed a week went by and no word from Southern Air on when they would come out to repair it, by this point it was a month later June When I called they tried to act like they had no clue where the warranty company sent the parts, even though the warranty company informed me the parts were ready for pick up and Southern Air had been informed where to retrieve themWhen they finally got it together they would not accommodate my schedule for the repair and I had to take another day off workWell it started to rain an hour into the compressor being replaced and the tech told me he had to stop working and could not return later to complete itA few hours later it stopped raining and was sunny, I called the office spoke to Jennifer and she refused to accommodate meI had to take another day off work so that they could finish the next day
One month later, July 2015, after the HVAC compressor was replaced I had problems with it not keeping the house coolMy realtor called them so they could come out to check it outSouthern Air did not answer the phone or return her phone call I ended up having another company check the HVAC out and it turns out it was low on freon which Southern Air had replaced and filled when the compressor was replacedSouthern Air does not stand behind their work and are extremely unprofessional with technicians that are inexperienced and no goodThey lack a sense of urgency and the quality of their work is questionable I would never hire them again for anything, find yourself another company

Southern Air and Electric is definitely one company to Avoid at All Costs! If you're a consumer that wants pro service, in a timely manner, with an owner that cares, then SA&E is NOT the place! They failed on all accounts so badly that it prompted me to write my first review/complaint hereHere's what happened: hot summer day here down south and our air handler and compressor shut down with the "wait" prompt on the T-statWe have it covered on warranty so our warranty company sends us Southern Air to triage the situationThe tech arrives (i'll withhold his name) and tells us we need a new relay switch, but he has to special order the partMany days later...we get the tech back out to replace the relayOur Handler/compressor was still not working after installing the new relay so the tech explained a different issue with a completely different diagnoses that included having to order special additional partsThe tech leaves without fixing anything, and the next thing I know the report our warranty company then gets from SA&E is that our system experienced a "power surge"First of all, the tech admitted to not being a licensed electrician, not one breaker was popped, and I had a master electrician of years look at my service and feed to the Hvac system and give me the green light that it was A-OK 100% solidAlso during this time my wife and I placed multiple calls and emails to the SA&E office for an explanation (they never ever answer their phone!!) This "power surge" diagnosis is not covered by our warranty company, so I definitely wanted a second opinionWhile our Warranty company was working on getting us a new company/tech to come out to the house, I decided to call SA&E to speak with the owner Scott to get an explanation as to why his company turned in that highly speculative diagnosisI wanted some customer care and ultimately some accountability, but all I got was a combative owner, who verbatim "did not have the time for me", and ultimately he hung up on me mid-sentenceI understand the dynamic that I was a "warranty customer" to SA&E and I should handle it with my warranty company (which I did), but what owner of any respectable business straight up hangs up on a customer while in a discussion! that's the type of business Southern Air and Electric is...it filters down straight from the top! HorribleConsequently, our warranty company refunded our deductible and apologized for SA&E's handling of the service, and got us a new company and tech who came out to the house and Voila! within minutes they found the issue, fixed the problem, and everything was up in running perfectly! There was no systemic problem with the Compressor or Air handlerNo problem with any Electrical Service, or "power surge", or relay/wiring...it was a simple mechanical fix that the new tech told me any Hvac tech should have seen immediatelySo in closing SA&E report card:
two house calls with no fix and no positive result
two misdiagnosed problems
wasted our time (weeks without Cool Air in the dead of summer!)
good luck reaching them they never answer their phone
Combative owner with no accountability
So...trust your gut when you smell something fishy, get the second opinion, and STAY AWAY from Southern Air and Electric!

Rude
I do not want anything out of this complaint except to let customers beware of this man/company
I took off work to have my AC looked at and he gets to my house I tell him to come in and he says no all angryI say Y?! and he just says no and drives off all mad! He even had a young child in his truck he did this in front of! I think this man needs medication because he sure has a terrible anger problemI wasn't rude to him All I said was come in?? I wanted my air fixed so not sure what his deal wasI called my Home warranty to tell them what happened and he told them the appointment was cancelled and that's probably why tech left like thatNO if that's true the tech would have said sorry I just realized my company made a scheduling mistake.(which I don't think there was a" tech" it was the owner Scott who came to my house and talked to the warranty company) This is by far the craziest rudest company I have ever dealt withI take it as a blessing you didn't come in my houseI see where your come backs to complaints are always this is a customer of the home warranty not ours well...that's not exactly true because our complaints are not with our home warranty company they are with you/your company! The home warranty company doesn't come to our home you do

I'm not sure how this is shown as an A plus considering every review on here is negative. Well, here comes another.

I have literally never written a review before. So that is how angry I am with this absurd company. So it started when my water heater went out. I called my home warranty company, and they let me know they contacted Southern Air and Electric. I only wish I had looked up these reviews after I heard that.

So, the home warranty company said they would contact me soon to set up an appointment. Cool. They did call me promptly, and I spoke to April. I don't have anything bad to say about her. She was very timely and helpful. They didn't have any appointments available for the rest of the day, but they could come out "first thing" in the morning. Great. Appointment was set to a 2 hr window of 9-11. Considering the business doesn't even open til 8:30, I assume this was the first appointment. So great, we should be able to get serviced early in the morning and I can then get ready and drive into work. Everything seems great.

Fast forward to today. At 10 o'clock, I call because I haven't heard anything yet. Not necessarily a bad thing. A little odd, since I figured I'm the first appointment of the day, but I'm used to people showing up closer to the end of their 2 hour windows, so I'm fine with it. Again, I spoke to April, and she informed me they had some problems, but he was on his way, he was told I was home, and he would be there by 10:45. Great. Everything seems great again.

Fast forward to 10:45, and I am blazing angry. So, apparently he (I wish I could remember his name. I assume it is Scott, since that's who everyone else says they spoke with, but I don't remember for sure) gets here at 10:37, knocks on the door 3 times, calls me once and my wife once. Since neither of us answered the phone, he leaves at 10:39. TWO MINUTES. He did not try knocking again, he did not call a second time to either of us, he did nothing. He claimed that "the process took a lot longer than 2 minutes", which is clearly a lie, and HE KNEW IT WAS A LIE, because he specifically said on the message on my wife's phone "I arrived here at 10:37 and it's not 10:39. It seems like no one is home, and since your husband didn't answer and you didn't answer, so I'm leaving." Well, 3 phone calls later (funny how if we don't answer the first time, he leaves, but it takes 3 calls to him for him to answer), I finally get a hold of him. He starts with "let me explain how this process works" as if I'm an it. He then, as I said above, lied about the process taking a lot longer than 2 minutes. I then say that I was on a call with my work because I'm working from home so I could be there when they come, but called back 2 minutes later. He then starts telling me that he's not going to argue with me, again lies about it being longer than 2 minutes, and telling me that I missed my appointment. I again express that it was ridiculous that he only gave us two minutes to get to him, especially since he acknowledged (through April) that I WAS HOME. He then told me, and I quote, "Well that's what happened, and if you don't like it, answer the door next time. I'm going to hang up now." I am not exaggerating. That is what he said to me, word for word, quoted exactly. It was completely rude and unprofessional, especially considering that I had been calm throughout the phone call. Yes, I used the word "crazy" in describing that he didn't really give us much a chance to answer, but I had not risen my voice, I had not insulted him, I was completely polite. He was beyond rude.

Please, if you want good service, USE SOMEONE ELSE. I could not believe the way this company operates or how rude the technician was that I spoke to. I understand that the technician can't just wait forever for the person to answer, but maybe more than 3 knocks when we have a doorbell, or more than one call. Or heck, more than 2 freaking minutes to let me answer. It took 3 phone calls and 15 minutes to get back in touch with him, but apparently 1 call and 2 minutes is all he was willing to give me to answer. It's absolutely ridiculous. I have never had such a horrible experience, and unless someone wants to deal with crap like this, they should never, ever use this company.

Again, I've never written a review before, but this has made me so angry (plus, left me without hot water another 3 days as I wait for another company to set up an appointment. Hopefully this next company is better than Southern Air and Electric, not that that would be saying much) that I am writing this review here and everywhere else I can find. Maybe someone will see it and be spared the displeasure of working with them.

Judging by their responses to the other reviews, they're probably just going to blame the warranty company. Typical attitude, refusing to take responsibility. Or they'll lie like they did on the phone with me and say they wait much longer than 2 minutes. Well, save it. I don't want to hear that crap. I already heard it all on the phone. You're a pathetic company with the most unprofessional attitude to your customers. I was completely calm and polite on the phone, and all I got was rudeness and condescension.

The RUDEST tech EVER. Walked off the job without fixing the problem.

I have also been dealing with Southern Air and Electric for about 4 weeks now. I was also assigned this company through my home warranty. It started off ok.. The owner came and looked at my AC and told me there was nothing wrong with it.. Hmm ok. It was not working.. So obviously something is wrong. Then 2 weeks later a second technician came out, found out what was wrong, told me to "be patient" and left telling me he would be in touch. Days go by, I call the company a bunch of times to either a voicemail or continuos ringing. Finally we set up an appointment for this morning. I get a call at 8 in the morning telling me the technician had a medical emergency and they will have to come next week. I certainly am not angry at the man for being ill...I am mad because they won't send anyone else out today. The lady on the phone tells me she will have a manager call me right away. And hour later...nothing.. So I repeatedly call the company..no one answers.. I leave maybe not the kindest message but I'm frankly tired of speaking into voicemail for the last 4 weeks. I finally get a call back from a very angry manager who talks to me like a dog and says they won't work with me anymore. I have never dealt with such poor customer service in my life. Luckily I have been reassigned to a new technician but the process has to start all over again.

This company was assigned to me via my home warranty. My HVAC company came out to do maintenance on my heat and air unit and discovered that it was low on freon, which indicated a leak. When they couldn't locate the leak, they wanted to do a leak test for about $250. That's when I called my home warranty and got assigned to Southern Air. [redacted] (I think that was his name) came out, went under the house for about 10 minutes, came back out and said that I had a leak in the evaporator coil and it was a common problem for that manufacturer. He didn't need to run a leak test to find that out. He said it should still be under warranty and he'd be in touch. A few days later, my $75 check that I wrote to him cleared. No call back from them. A couple weeks later, no call back, so I called them and the dispatcher answered the phone. I told her the issue and she said she would let the tech know. 3 calls later, the dispatcher tells me that she'll get in touch with the tech and tell him to file the paperwork...what? It's 3 weeks later and the paperwork is not filed. I ask to speak to the owner and the dispatcher says she'll give him the message. Work done on 7/6, final call on 7/24, today it's 7/29 and I haven't heard from them. I call my home warranty people to find out that on 7/24 the technician submitted their claim to the home warranty people and told them that he thought he found a leak in the evaporator coil, but then he realized he had dirt on the tip of some tool that showed a false positive for the leak....so he needed to run a leak test to check for a leak. He said he ran the leak test and he did not find a leak. He billed them for the leak test and 2 hours of labor. He was here for all of 20 minutes and actually under the house for 10 or less. Lastly, he submitted that there was no mechanical failure, which means that I'm still stuck with a leak in my evaporator coil and out the $75 to this company who flat out LIED about what they did when they were here and completely failed to follow up with me. I did leave them another message today and indicated that I knew they had lied in the claim they filed with my home warranty people and for them to please call me back...still no call back. That's about as bad as it gets. Very disappointing.