Southern Air

I highly recommend this companyThey are the fastest and best

The unit we put in for Mrs*** was used and I told her it would not be under any warrantyTheir home is not or was not complete with only limited rooms being dry walled and open ceiling in others I told Mrs*** that her light bill would be that way when she ran her heat if the house was not
finishedThe attached files show the weather and electrical uses Please note that some of the highs where in the low 70s while most all the lows where under When I came out and repaired the Freon leak and recharged the unit I did not charge her though I would have been in my rights to do so I have never admitted response abilty for her electric bill nor any fault in it

I highly recommend this company. They are the fastest and best. ","pos-1

Review: This claim is in regards to contracted services not performed at [redacted].

[redacted] contracted Southern Air to perform quarterly preventative maintenance service, which was never completed for the period of 8/1/13 – 10/31/13. Salesman/account manager

[redacted] was notified on October 18, 2013, and a second technician was promised in order to complete the necessary service the following day. However, another technician was never dispatched.

An invoice was generated for a service visit on November 21, 2013. The accompanying

Ticket [redacted] was falsified, stating that a technician was onsite for four hours when in fact he was onsite for less than one hour and did not complete anything.

The technician returned at 8:15 am on November 22, 2013. Due to the ongoing issues, he was asked to detail what he would be doing, a fair question given a qualified preventative maintenance technician should be aware of the contractual services that must be performed during the visit. Instead of answering, he stated “I’m tired of dealing with you people” and walked off the job.

The time listed for this visit was clearly inaccurate, showing an entire hour of service. The description of the work completed on the service ticket states “Customer was very difficult to deal with. Also the customer was not helpful in allowing me to perform the maintenance and wants to argue on every visit.” This level of unprofessionalism is unacceptable considering the numerous issues that have been caused by Southern Air’s failure to perform preventative maintenance as specified in the contract.

[redacted] has maintained a preventative maintenance contract with Southern Air for many years. It is disappointing at best that this company has chosen to dismiss its contractual obligations, yet continues to send misrepresentations of completed service and invoices for work that was never completed.Desired Settlement: Remove all charges and close account.

Business

Response:

Dear [redacted],

Southern Air, Inc. and [redacted] began the maintenance agreement for building enviornmental systems on February 2008.

The May 2013 preventive maintenance was performed on June 24, 2013 on service ticket [redacted]. The service was completed and the ticket signed by [redacted]. Prior to scheduling the August 2013 PM service, Southern Air had not recieved payment from [redacted]. Salesman/Account manager, [redacted], had left numerous messages for [redacted] with his staff, to return his call to discuss this issue. Pyament of $386.25 for the May 2013 PM service was received October 11, 2013.

The August PM service was performed and completed October 18, 2013, as per the maintenance agreement. The November PM service was scheduled on November 21, 2013. The VAV boxes were serviced and filters replaced in the suites, working from 11:30 a.m. to 3:30 p.m. On November 22, our technician returned to complete the service and requested access to the roof top unit. The technician was not provided access by the customer, therefore not allowing him to perform the preventative maintenance. Our technician called his service manager, [redacted], and expressed his frustration with the lack of cooperation with the customer and he was leaving the premises.

Because the preventive maintenance service was not completed, the invoice has been reduced to charge for our material and labor cost only. Material of $55.36 and labor of $215.00 for a total of $270.36. As per our agreement, either party has a 30 day cancellation request. Several of our technicians have expressed in the past, that [redacted] and staff did not cooperate by providing access to equipment, to perform their job. On November 22, 2013, after discussing with the service manager, Salesman/Account manager, [redacted], called [redacted] and informed him Southern Air was cancelling our PM agreement and Southern Air Inc. would no longer do business with [redacted].

Sincerely,

Branch Manager

Richmond Office

Southern Air, Inc.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Dear [redacted]:

[redacted] is writing is response to the above reference claim.

Access to necessary facilities has never been denied. It is not unreasonable or uncoorperative for a paying customer to be advised of the specific services that will be completed during a maintenance visit. As previously noted, a qualified technician should be able to provide this information. The inability to do so is proof tha the contracted maintenance would not have been completed.

Even the "revised" Invoice [redacted] plainly states "Service not completed." It is unfair to expect payment for erroneous material and labor charges for service that was never performed.

Sincerely,