Southern Bank Emergency Physicians Reviews (3)
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** [redacted]
Southern Bank Emergency Physicians has received the attached letter of complaint regarding services provided to Christopher [redacted] at [redacted]'s [redacted] Hospital on September 15, 2016 for review and follow up. The patient has concerns regarding the account alleging that the patient was seen...
and treated at an in-network facility but by an out of network physicians group. Mr. [redacted] also has concerns regarding the customer service level provided when contacting our office.In this letter we will address Mr. [redacted] concerns and provide the current status of the patient’s account with our office and [redacted].I would first like to start off by apologizing for any inconvenience that this matter has caused Mr. [redacted]. Southern Bank Emergency Physicians strives to provide excellent customer service with each telephone call received. Any customer service concerns will be reviewed and discussed accordingly with the customer service representatives involved.Our office has reviewed Mr. [redacted] account concerns regarding the out of network status between Southern Bank Emergency Physicians and [redacted]. Unfortunately Southern Bank Emergency Physicians is out of network with Mr. [redacted] health insurance provider. Any balances not covered by the [redacted] are the responsibility of the patient as outlined in the patient’s insurance Explanation of Benefits. We regret any confusion or inconvenience that this has caused as a result of the billing contract matter. Our internal audit further concluded that the patient's account contained a coding error with CPT code [redacted] for Treatment Dis Finger FX which has been corrected to CPT code [redacted] Splinting Short Arm. As a result of our findings we have setup a refund to be issued to [redacted] for the payment of amount $1,241.30 received for this claim. Southern Bank Emergency Physicians would also like to extend a professional courtesy towards Mr. [redacted] account bringing the total account balance to $-0-.We hope that this information satisfies the patient’s concerns. Should Mr. [redacted] require any further assistance regarding the remaining account balance please have him contact me directly at ###-###-####. We also appreciate the time that your office has taken to address the patient's concerns over the emergency room physician's billing.Very Truly Yours,Shellee H[redacted] Manager, Patient Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.