Southern California Motorcycles

The owner of our company, [redacted] ***, has contacted this customer via phone and e-mailHe has apologized for the misunderstanding and asked what he can do to fix itThe customer has been very vague and continues to go in circles with his complaint [redacted] offered him an even better deal on the bike (we'd take a loss on it) over a week ago, but the customer will not respond, yet is continuing to update complaints on social media

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The owner contacted me via email and advised that they took actions that they never indicated during the disputeThe owner stated they had attempted to find another motorcycle comparable to the one I wanted and they never, never indicated they were going to do this or did do this until after the complaintThe owner said he would discount the original motorcycle $and claimed it would be a lossI find this completely implausible since the company talks on an arbitrary $for some sort of unspecified handling feeI have paperwork to back up that statement as well as a statement from another dealership starting this is padding on the price.This has been the worst transaction I have ever had purchasing a vehicleVery dishonest and blatant fabrication of the events by this company.
Regards,
*** ***

The owner has already discussed the matter with this customer, and apologized for the misunderstanding and miscommunication. The customer received a refund weeks ago without issue. The owner has offered an additional resolution but the customer has ignored the communication.We cannot resolve anything if the customer does not communicate with us. Going through a 3rd party does not help anyone in resolving this issue.

The owner of our company, [redacted], has contacted this customer  via phone and e-mail. He has apologized for the misunderstanding and asked what he can do to fix it. The customer has been very vague and continues to go in circles with his complaint. [redacted] offered him an even better...

deal on the bike (we'd take a loss on it) over a week ago, but the customer will not respond, yet is continuing to update complaints on social media.

Review: Apparently refusing to refund (will not return phone calls or email)a deposit they have had for 18 months. When motorcycle became available they decided to charge excessive freight and handling charges.Desired Settlement: Refund of $500 deposit

Business

Response:

am writing to you in response to the complaint - ID # [redacted]

Filed by [redacted] of [redacted]

This is our side of the story:

[redacted] had asked for an upcoming Model of Royal Enfield a motorcycle that comes from India. We took his deposit of $500.00 in good faith and he was aware that there would be freight and handling charges and a wait period for delivery since the motorcycle he was waiting for was delayed by the manufacturer.

When it came time to contact him with finalizing the transaction he had already found a motorcycle dealership closer to him (we are in Brea, CA -North Orange County) and this closer dealer was willing to not charge as much for the freight and handling. We totally understood but where of course sad he had changed his mind about doing business with us. After all he had made a contract with us in way of a deposit on a bike we did procure for him and did have shipped to our location.

Please note our freight and handling fee are no higher then the industry standards in fact we are better then most dealerships.

With that being said he did make contact once but did not request management which would have been as simple as him asking to speak to operations/accounting department that he wanted his deposit returned.

Some time later he did call again and did get in contact with the owners assistant, she did direct the matter to the owner who took the time to apologize for the oversight, which had not been at that time known to management.

The owner Tom Hicks did write [redacted] an email assuring him his deposit would be refunded and the process would take a few days. Within normal business processing he was sent his $500.00 refund – 5/21/14 and via our accounting records shows he has cashed Check #[redacted].

It is unfortunate that [redacted] felt compelled to file this complaint in fact he filed it on a day he could not have possibly tried to contact us since our facility is closed Sundays and Mondays and as you noted – Problem Occurrence was dated – 5/12/14 ( which was a Monday).

We feel we complied and settled the Refund in a timely manner after the customer contacted the correct department and he was sent his refund in a timely manner thus there is no disputed amount to settle.

Please feel free to contact me further if this does not clear up this matter and resolve the complaint.

We further feel that this complaint should not be reflective in any way of our business practice; since we cannot predict or be accountable for the capricious nature of the customer and that he changed his mind about the purchase.

Thank you,

Marketing/PR

Southern California Motorcycles

PH: [redacted]

EMAIL: [redacted]

For more information, please visit us at www.[redacted]