Southern Car Locators

Bruce R [redacted] has been dealing with this customer, as the person that originally dealt with him is no longer employed at Sunrise.The customer is very happy now, as Bruce rectified the issues by supplying the remote for the DVD, the headphones and he mats.He is a service customer of ours and appears to be satisfied.Thank you

Revdex.com:At this time, I have not been contacted by Sunrise Toyota Scion? regarding complaint ID [redacted] .Sincerely, [redacted] ***

In response to *** ***'s complaint, he had an after market motor installed in his Toyota, not by us an authorized Toyota dealerHe went to Pep Boys, and they replaced his drain plug, which caused the first mishap He brought the car in with a shifter linkage issue. The only way to
diagnose a vehicle, is to test drive it, at which time at no fault of ours, the engine seized. He contacted Toyota Motor division directly , and they declined the claim as *** *** had installed an aftermarket engine not approved by Toyota Motor Division. he might have a warranty with the company that installed the after market engine If we could have done anything to help this past employee, of course we would have, but we are a authorized Toyota Dealer, and can only do what we are allowed to do.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedSunrise Toyota personnel resolved all my concerns in a professional manner; especially Bruce R*** General Sales Manager and Joe M*** Assistant Service Manger
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am scheduled to take my car in tomorrow 11/**/2015, and the work requested and promised is scheduled to be performed on Friday 11/**/2015. I will follow up after the promised work is completed
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Bruce R*** has been dealing with this customer, as the person that originally dealt with him is no longer employed at Sunrise.The customer is very happy now, as Bruce rectified the issues by supplying the remote for the DVD, the headphones and he mats.He is a service customer of ours and appears to
be satisfied.Thank you

Revdex.com:At this time, I have not been contacted by Sunrise Toyota Scion? regarding complaint ID ***.Sincerely,*** ***