I had checked this system 3 MONTHS , not 3 weeks before , for the previous owner . A dirty filter was found to be the only problem at that time and the system checked out fine on Mar 3. When Mr [redacted] contacted me , telling me his system had lost all of its refrigerant...
I told him this was a separate issue and there would be a service charge to which he agreed. Upon arrival approaching his front door I was shielding my eyes from the sun glare , to which he apparently took as me peeking in his door. After starting his system I found that it had refrigerant , but was cycling on and off with extremely high pressures. after shutting the system down and inspecting the indoor coil I restarted the heat pump and it operated normally , which it did on several subsequent start ups with the same normal operation.I explained that he may have an intermittent problem and if it re-occurs to call me and I would Not charge him a service call to continue to diagnose the heat pump. I also said the system may be slightly overcharged , but not enough to warrant a trip to get a recovery cylinder from the shop. This was Friday 6 pm of Memorial Day weekend , all supply houses closed until the following Tuesday, so even if I had been able to definitively diagnose the problem I could not get parts until then. In order to bring a fully equipped service vehicle and experienced , licensed, bonded and insured tech to his home , after hours, it seemed fair to me to charge my Normal service charge . He was charged one hour plus trip charge . My actual time there was almost 1 1/2 hours. Rather than allow me to see this problem through and address his concerns to me personally, he chose to immediately contact the Revdex.com. and file a complaint. I have contacted Mr. [redacted] and fully refunded his $110.00 and we have agreed to go our separate ways. Customer satisfaction is my company goal but I can only achieve that goal if allowed to do my job as experience has taught me. Not all mechanical problems can be solved on the spot .
I had checked this system 3 MONTHS , not 3 weeks before , for the previous owner . A dirty filter was found to be the only problem at that time and the system checked out fine on Mar 3. When Mr [redacted] contacted me , telling me his system had lost all of its refrigerant...
I told him this was a separate issue and there would be a service charge to which he agreed. Upon arrival approaching his front door I was shielding my eyes from the sun glare , to which he apparently took as me peeking in his door. After starting his system I found that it had refrigerant , but was cycling on and off with extremely high pressures. after shutting the system down and inspecting the indoor coil I restarted the heat pump and it operated normally , which it did on several subsequent start ups with the same normal operation.I explained that he may have an intermittent problem and if it re-occurs to call me and I would Not charge him a service call to continue to diagnose the heat pump. I also said the system may be slightly overcharged , but not enough to warrant a trip to get a recovery cylinder from the shop. This was Friday 6 pm of Memorial Day weekend , all supply houses closed until the following Tuesday, so even if I had been able to definitively diagnose the problem I could not get parts until then. In order to bring a fully equipped service vehicle and experienced , licensed, bonded and insured tech to his home , after hours, it seemed fair to me to charge my Normal service charge . He was charged one hour plus trip charge . My actual time there was almost 1 1/2 hours. Rather than allow me to see this problem through and address his concerns to me personally, he chose to immediately contact the Revdex.com. and file a complaint. I have contacted Mr. [redacted] and fully refunded his $110.00 and we have agreed to go our separate ways. Customer satisfaction is my company goal but I can only achieve that goal if allowed to do my job as experience has taught me. Not all mechanical problems can be solved on the spot .