I contacted Dan [redacted] at Hopkins Carpet One almost a year ago today to report that my carpet was not holding up and was showing signs of excessive wear and tearThe carpet was less than years old, and should be under warranty so I asked for Dan to come and look at the carpetHe explained to me that they have had some transitions in the store and no longer had my information available on their computerAfter about a month of constant follow up, on my end, I finally did get Dan out to my house to investigate the carpetHe looked at the carpet and agreed that the carpet was not holding up to standardsHe asked me what kind of vacuum I used and if I had receipts of the professional cleaning I didI answered yes on receipts and tole him my vacuum was a Miele vacuum and he said that was the best vacuum to use and would pass inspectionthey sent out their inspector almost weeks later and it took me another weeks, again having to make several phone calls and emails just to get t
I contacted Dan [redacted] at Hopkins Carpet One almost a year ago today to report that my carpet was not holding up and was showing signs of excessive wear and tearThe carpet was less than years old, and should be under warranty so I asked for Dan to come and look at the carpetHe explained to me that they have had some transitions in the store and no longer had my information available on their computerAfter about a month of constant follow up, on my end, I finally did get Dan out to my house to investigate the carpetHe looked at the carpet and agreed that the carpet was not holding up to standardsHe asked me what kind of vacuum I used and if I had receipts of the professional cleaning I didI answered yes on receipts and tole him my vacuum was a Miele vacuum and he said that was the best vacuum to use and would pass inspectionthey sent out their inspector almost weeks later and it took me another weeks, again having to make several phone calls and emails just to get t