Southern Comfort HVAC

I contacted Southern Comfort concerning my air conditionAfter three weeks, four visits the issue still remains, in which they are not concerned with I initially contacted Southern Comfort prior to Memorial Day weekend, then again on June 3, again on July, and finally today on JulyI spoke with the secretary, where each time I called "all technicians were booked"Each time I had to wait 1-days for an appointmentEach time a technician did come out they spent a maximum of minutes attempting to diagnose the issue with my A/CDuring the first visit, Southern Comfort stated it was the compressor and charged me $in freon replacement costsHowever within day after the technician left, the A/C issue returnedAs a consequence, I contacted Southern Comfort complaining that the technician did not correct the issueThey wouldn't even apologize (and have yet to apologize)for the inconvenience but sent a different technician out to attempt to fix the issueThis final time (4th time) of calling within three weeks, Southern Comfort stated that me having two kids in a hot house was not considered an emergency to themAgain, ironically all technicians were booked and not in my areaHowever, IF they had fixed my A/C the FIRST time when I initially called, I would not have two children sitting in an un-air conditioned homeTheir inability to provide decent customer service, apologize for their mistakes, correct their mistakes, or even assume responsibility through any type of corrective action is appallingIf every time a customer calls, you are "OVERBOOKED" then hire more service techniciansIn addition, when you hire more service technicians have them actually diagnose and FIX the issue the first time so that customers will not have repeat issuesThe fact that my home is not located in the suburbs of Zebulon (where Southern Comfort is located) I feel discriminated against, as if they do not want to keep traveling out to my residenceI unfortunately have had to use Southern Comfort due to a contract they have with my warranty companyI would NEVER use their services without my warranty company due to their inability to provide decent customer service and them stating for me to "suck it up" for over the weekend when I have TWO kids in over degree weatherMy having two kids in a hot house does not deem worthy of emergency to themThis is concerningIt saddens me to believe their are heartless companies such as Southern Comfort that existsWhen the bottom line is they should have fixed the issue the FIRST timeImprove your customer serviceFix issues the first time and if there is a repeat issue those customers should get priorityNever consider a person with two children in a hot house does not drive an emergency on your part (especially if you failed to provide quality correction prior)

I experienced very rude service by a female representative on the phone the morning of May 2nd I contacted [redacted] on Sunday, 5/at to advise of problem with my HVAC Was immediately informed that Southern Comfort HVAC would be handling my service request Was advised that I would be notified possibly within hours, but for certain, within hours On Monday, 5/2, I had not been contacted by Southern Comfort HVAC as promised At approximately 0845, I contacted the business at the phone number provided by AHS A man answered the phone and he was very nice I explained my situation, and he explained to me that my request would be put to the top, and that he would have someone call me immediately to schedule an appointment to come to my residence and troubleshoot the problem with my HVAC Several hours later, no one called I called the office again and spoke to a female representative I explained to her the service I needed She informed me their scheduling office would be contacting me as soon as they could to schedule a time I explained to her that I needed this repaired as soon as possible as we had no A/C in our home She informed me that I wasn't the only customer, and that they would call me just as soon as they could Her tone was beginning to sound very rude I then stated that [redacted] advised me that I should have received a contact by now She stated to me again and told me that "you aren't the only customer sir There are others who are being helped as well." By this time, she was very frustrated and her tone was very rude I told her she was being rude, and she stated to me, "No you are being rude!" I asked to speak to her Manager and informed her that I would be notifying [redacted] of the poor service I had experienced with her She asked me, "Why are you going to tell them that, because we can't service you today?" I said, "no, because you are being rude" This company never called me back as promised I expressed my complaint to [redacted] and they were quick to make a note of the complaint, and requested another HVAC repairer to my residence As a result, I have an appointment scheduled for May 3rd, with another Company who was glad to take my business It was very evident that Southern Comfort Hvac cannot handle the demand, and the lady on the phone should be fired for her poor customer service skills This company should not make promises and deals with warranty companies for which they cannot handle Makes for a very unhappy customer