Southern Comfort Services LLC

We will call [redacted] today and get the items in question resolvedTell us why here

We have worked out a solution for all parties evolved

Complaint: ***
I am rejecting this response because: I HAVE BEEN PROMISED THE REFUND SEVERAL TIMES. THE RESPONSE FROM COMFORT BOYS DOES NOT REPRESENT THE COMMITMENT MADE TO ME WHEN I PAID FOR THE PARTS AS STATED IN THE COMPLAINT AND VERIFIED WITH LENNOX CONSUMER AFFAIRS REF # *** THAT I WAS NEVER SUPPOSE TO PAY FOR THE PARTS TO BEGIN WITHONCE I RECEIVE THE CHECK IN FULL I WILL RECONSIDER THE COMPLAINT AGAINST COMFORT BOYS AND CONSIDER DROPPING FUTURE ACTION AGAINST COMFORT BOYSONCE AGAIN AS RECENT AS YESTERDAY 2-13-LENNOX CONFIRMED THEY NEVER HAD RECEIVED ANY PAPERWORK FROM COMFORT BOYS FOR ANY CLAIM TO PAY ME BACK SEE REFERENCE # FOR VERIFICATION.
Regards,
*** ***
Revdex.comDavid SchiessComfort Boys Air Conditioning and Heating
IH West
Boerne TX
Dear David Schiess:
This message is in regard to a complaint submitted to the Revdex.com about your business on 2/13/by Gerald Stanley . This complaint was assigned ID
Your customer has additional concerns regarding this case. For your convenience, a copy of this information is listed below. Please respond within days of receiving this noticeAll responses will be copied to the complainant
In the Revdex.com's experience, responses that help to foster trust in a business:
* Acknowledge customer concerns
* State the facts as you see them and avoid emotion
* Explain the actions you can and can't take to resolve concerns
You can also watch a short video online at https://youtu.be/84n72YVaTjg for more tips on responding to a disputeIn the interested of maintaining a good relationship with your customer, Revdex.com also offers Alternative Dispute Resolution servicesMediation can be a way to help you and the consumer come
to a mutually agreeable resolution, and would allow this case to be closed more
positivelyTo learn more about these services, you may visit our website at Bit.ly/adrrules, Revdex.com also has a short video regarding the mediation process online at https://youtu.be/QSeMVnhSmIY
Please understand that the consumer’s complaint and your response may be publicly posted on the Revdex.com Web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any information that personally identifies your customerBy submitting your response, you are representing that it is a truthful account of your experience with this consumerThe Revdex.com may edit the complaint or your response to protect privacy rights and to remove inappropriate language
If you should have any questions or concerns, please do not hesitate to contact me
Regards,
Stacey Tennerson
Dispute Resolution Specialist
MESSAGE:
Complaint: ***
I am rejecting this response because: I HAVE BEEN PROMISED THE REFUND SEVERAL TIMES. THE RESPONSE FROM COMFORT BOYS DOES NOT REPRESENT THE COMMITMENT MADE TO ME WHEN I PAID FOR THE PARTS AS STATED IN THE COMPLAINT AND VERIFIED WITH LENNOX CONSUMER AFFAIRS REF # *** THAT I WAS NEVER SUPPOSE TO PAY FOR THE PARTS TO BEGIN WITHONCE I RECEIVE THE CHECK IN FULL I WILL RECONSIDER THE COMPLAINT AGAINST COMFORT BOYS AND CONSIDER DROPPING FUTURE ACTION AGAINST COMFORT BOYSONCE AGAIN AS RECENT AS YESTERDAY 2-13-LENNOX CONFIRMED THEY NEVER HAD RECEIVED ANY PAPERWORK FROM COMFORT BOYS FOR ANY CLAIM TO PAY ME BACK SEE REFERENCE # FOR VERIFICATION.
Regards,
*** ***

Sounds goodOnce you cash the checkPlease reconsider adjusting your negative reviews of our companyI assume you still want us to service the unit if future problems should arise

You have been paid and cashed your checkWe consider this problem resolvedThere is no other action that we are prepared to takePlease be advised, you will need to find another company to service your HVAC needs in the future

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] After receiving check will re-evaluate situation.

check has been mailed 2-14-17 total 268.90  check # [redacted] Should receive check by thurs or friday this week.  We have not received funds on our end from Lennox, we never send monies before we have been paid, but since you have now proceeded this far, we will send even though...

it's against our policy just to make you happy.

Complaint: [redacted]
I am rejecting this response because: I HAVE NOT RECEIVED ANY CHECK FROM COMFORT BOYS OR ANYONE ELSE IN REGARDS TO THIS MATTER.  AS OF TODAY 2-21-2017  THERE HAS NOT BEEN ANY CHECK DELIVERED TO MY ADDRESS  [redacted]   SINCE YOU STATED THE CHECK HAS BEEN CASHED I'M SURE YOU CAN PROVIDE PROOF OF THAT.
Regards,
[redacted]
Revdex.comMESSAGE: Consumer informed Revdex.com the business check has cleared her bank today.

We will call [redacted] today and get the items in question resolved. Tell us why here...