Southern Concrete Raising

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [The Revdex.com process only offers limited time to respond else the complaint is closed On Tuesday **/ [redacted] inspected my garage and indicated he was to speak with [redacted] to discuss my concerns I had heard nothing by Friday, so I called him and he indicated [redacted] was still considering a resolution I have no issue with [redacted] process, and certainly I should have paid more attention at the initial time of service There was work going on in three different areas of my house at the time and consequently my attention was drawn One of the indications that our garage was needing attention was that our door was binding After the initial treatment the door did not bind In [redacted] the door was binding again, so I looked more closely at the whole floor, and noticed that the back portion of the garage was sloping down That generated the call for assistance to [redacted] in [redacted] when he initiated the warranty work.When repeated attempts failed to level the garage I got in touch with [redacted] on [redacted] 31, and he said he would speak with [redacted] about my garage I waited to hear from him until [redacted] 14th (almost two weeks) when I called his cell phone and left a message Not receiving a return call I called the answering service and left another message With no response from SCR I initiated the complaint process through Revdex.com and received attention I am hoping resolution can be obtained, but wanted to leave this process open until that time.So, still awaiting contact from SCR with resolution.] Regards, [redacted]

Mr [redacted] , First, I sincerely regret that you have had a negative experience with us I am currently looking into this and aim to resolve it quickly and amicablyA few facts from our side: - [redacted] informed me that he and you discussed this very thing last Friday and that he committed to assess your garage this week (I believe scheduled for Friday), today you placed your Revdex.com complaint - When you paid us year ago everything was good, now year later (> warranty period) everything is not - Against our own warranty, we returned to your home several times to pump even more mud than we recommend under your garage and order, and pumped layer atop layer of stabilizing soil - We cannot and do not warranty any structure to any level, not to mention 'perfect'- this is contractual: that we will do our best to do so but cannot always - We supplied you with a considerable amount of pumped slurry, (trucks of dirt under the garage) raising, some leveling and most importantly stabilization, and today you are demanding a full refund, for no services rendered - [redacted] will as this week whether the work was maintained (per contract); back-fill, grading, cracks, rain/gutter flow, etc., which we usually overlook more times than not for our warranty customers, but can no longer here due to your immediate actions - Though a very rare occurrence for us, we have learned that without protecting ourselves we can be taken advantage of Thus we do have an attorney in house who is very familiar with our practices and promises, as well as GovPerry's torte reform, who will review this too- You have my commitment to work with you to resolve this, as we have never not resolved any complaints in this company amicably, [redacted] should have contacted you whilst I wrote this Please feel free to contact me directly any time [redacted] *** ***, [redacted]

Mr***,
Though we get closer to the Holidays, and I get up in age, it seems harder and herder to reach out as a Christian to the 'perfect-searching -beat the man- get all my money back - no service was given to me whatsoever including consulting including drilling including filling including raising including stabilizing...' customer these days; 4-a year, it's all identical your time, my time, your lawyer, my lawyer, you want everything back and it is your mission to fight till * *** *** *** realize you're not worth dealing with and so I do SO I DO! Your FULL REFUND will be cut and mailed to you on Monday Given this point NOW, ** companies dozen visits, your time, the time ** workers spent there, is all behind us, please, lets keep it thereThank you be well God bless and have a good life

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards, *** ***,
Thanks for the interest you are showingI hope the following details will be of help to you***16, spoke to ***, said it would be fixed the next sunny SaturdayDidn't happen Week later a crew came by, said would fix but didn't have dirt Days latter another crew came by (***) indicated that panels were too high would talk to *** for refund adjustment */30/*** made appointment to come for evaluationDid not show.**/2/Called ###-###-#### to speak to *** ( *** ***) left message'**/7/Called ###-###-#### to speak to ***Left message.**/16/Called ###-###-#### to speak to ***left message**/21/Called ###-###-#### to speak to ***Left message 1:pm.***21/Called *** (***) 1:pm*** came by 5:to evaluateTold *** I would write the *** a letterthe response was that he would have the *** *** along with *** to evaluateI never heard from either
The resolution to the problem is a refund in the amount of $My address is *** *** *** *** ***, TX ***
Regards, ** ***

Hello, per our discussion today, we will meet at your home on Friday, **/ I will call you between 9-a.mto schedule that meeting for that day Thanks and have a good Holiday

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  [The Revdex.com process only offers limited time to respond else the complaint is closed.  On Tuesday **/18 [redacted] inspected my garage and indicated he was to speak with [redacted] to discuss my concerns.  I had heard nothing by Friday, so I called him and he indicated [redacted] was still considering a resolution.  I have no issue with [redacted] process, and certainly I should have paid more attention at the initial time of service.  There was work going on in three different areas of my house at the time and consequently my attention was drawn.  One of the indications that our garage was needing attention was that our door was binding.  After the initial treatment the door did not bind.  In [redacted] the door was binding again, so I looked more closely at the whole floor, and noticed that the back portion of the garage was sloping down.  That generated the call for assistance to [redacted] in [redacted] when he initiated the warranty work.When repeated attempts failed to level the garage I got in touch with [redacted] on [redacted] 31, and he said he would speak with [redacted] about my garage.  I waited to hear from him until [redacted] 14th (almost two weeks) when I called his cell phone and left a message.  Not receiving a return call I called the answering service and left another message.  With no response from SCR I initiated the complaint process through Revdex.com and received attention.  I am hoping resolution can be obtained, but wanted to leave this process open until that time.So, still awaiting contact from SCR with resolution.]
Regards,
[redacted]

Mr. [redacted],
First, I sincerely regret that you have had a negative experience with us.  I am currently looking into this and aim to resolve it quickly and amicably.
A few facts from our side:
- [redacted] informed me that he and you discussed...

this very thing last Friday and that he committed to assess your garage this week (I believe scheduled for Friday), today you placed your Revdex.com complaint
- When you paid us 1 year ago everything was good, now 1 year later (> warranty period) everything is not
- Against our own warranty, we returned to your home several times to pump even more mud than we recommend under your garage and order, and pumped layer atop layer of stabilizing soil
- We cannot and do not warranty any structure to any level, not to mention 'perfect'- this is contractual: that we will do our best to do so but cannot always
- We supplied you with a considerable amount of pumped slurry, (trucks of dirt under the garage) raising, some leveling and most importantly stabilization, and today you are demanding a full refund, for no services rendered
- [redacted] will as this week whether the work was maintained (per contract); back-fill, grading, cracks, rain/gutter flow, etc., which we usually overlook more times than not for our warranty customers, but can no longer here due to your immediate actions
- Though a very rare occurrence for us, we have learned that without protecting ourselves we can be taken advantage of.  Thus we do have an attorney in house who is very familiar with our practices and promises, as well as Gov. Perry's torte reform, who will review this too.
- You have my commitment to work with you to resolve this, as we have never not resolved any complaints in this company amicably, 
[redacted] should have contacted you whilst I wrote this.  Please feel free to contact me directly any time.
[redacted] 
[redacted], [redacted]
[redacted]

[redacted],
First and foremost, my sincere apologies, we seem to have had a couple of complaints regarding [redacted] work, nonetheless, [redacted] and [redacted] (the whole crew) for let go last Thursday, for this trend mostly.
Onto you- please allow me to provide...

you will a full refund as I always do with a customer dissatisfied with our work for the right reasons.
Finally, as I do not have a single message from you, and this whole thing could have been resolved with one of those such calls, please please provide me with specific #, time, called from/where... anything I can work with to discover how I could possibly miss and/or ignore 6 of your calls, thus bringing this to this level here.  Thanks