Southern Connecticut Gas Company

Repair service center do not have a clue about issues in furnace I have a newborn and have been without heat or hot water for three week due to them not knowing what needs to be fixed my child is sick and my newborn is always cold I have been using an elecric heater but that doesn't work as well I have had no shows of hvac and they have been rude to us because we are upset it is life threatening to our newborn yet they dont care we are at the end of November when we need the service contacted supervisor left a voicemail but nothing if nothing gets done I will be pursuing it in a legal way no child should have to be in this situation

December 8,
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Revdex.com
Complaint Case #: [redacted]
Consumer: [redacted]
RE: Account # [redacted]
This letter is in response to [redacted] complaint regarding "Service Issues" for [redacted] ; Account # [redacted]
Mr[redacted] was contacted by a Supervisor from Southern Connecticut Gas Company and they are working on a resolution to this complaint.
[redacted]
Southern Connecticut Gas Company

May 4,
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Revdex.com
Complaint Case #: [redacted]
Consumer: [redacted]
RE: Account # [redacted]
This letter is in response to [redacted] complaint regarding "Gas Charges" for [redacted].; Account # [redacted]
The Southern Connecticut Gas Company ("SCG") was on site to the referenced address on April 23, for a main replacementThis main replacement is done for safety issues. SCG representatives go door to door advising customers of the project, and if no one is home, a door hanger is left
When Mr[redacted] contacted SCG on 4/24/the Customer Care department was experiencing high call volumes and the hold time was longer than usual. A representative did generate a work order and the gas was restored on April 25,
SCG apologizes for any inconvenience that this issue has caused, and will apply a one-time courtesy credit for $toward the gas account # [redacted]
[redacted]
Supervisor, Customer Relations
Southern Connecticut Gas Company

October 2,
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Revdex.com
Complaint Case #: [redacted]
Consumer: [redacted]
This letter is in response to [redacted] complaint regarding "Billing or Collection Issues" for [redacted].
On September 26, 2014, [redacted] contacted Southern Connecticut Gas Company's Credit office and was able to make a payment arrangement to assist her with paying her back balance
On October 1, 2014, a Supervisor was in contact with [redacted] and she is satisfied with the outcome
SCG apologizes for any inconvenience that this issue has caused
[redacted]
Supervisor, Customer Relations
Southern Connecticut Gas Company

I got home from work today at 6 pm. SCH left a no on my door that they had shut off my gas, heat and hot water. No reason, just the notice. The notice said their customer service would only be available until 6:30 pm. Tried to call- on hold for 25 minutes and hung up to call emergency #. They said they would be out here before 12 am and just called back to say it would be "sometime tomorrow " . I asked to speak to a supervisor and that person, Barbara, clearly did not care and said I could call back at 8am tomorrow. In the meantime, I have an elderly person staying at my home and I have to take care of them and be at work at 8am. Can't go to work tomorrow if they do not come because they tell me they need to get in the house. I did not report a gas leak today and have no idea who did- it was not at my property. They shut off everything and now can't even tell me when I have to be here to let them in? Wondering if those employees that were so complacent and disinterested with my situation have heat and hot water in their homes tonight? Wondering if SCG would be so tolerant of their employees not going to work and if the employees would get paid for the day if they had to stay home in the cold to take care of this type of situation.

We have updated all negative credit reporting  history to reflect as good, current history that was caused by final billing from 2014. Account closed 8/15/14.

A supervisor contacted the customer 11/9/17. Gas service will be transferred to the customer’s address on 11/16/17. The customer will be sending in needed information to the Company.

Second technician met with Moe, manager, on site. The technician explained the situation to the manager and the manager understood. Technician replaced the gas valve. The manager was satisfied with the resolution.

April 8, 2014
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Revdex.com
Complaint Case #: 9999573
Consumer:  Christopher Berry
This letter is in response to Christopher Berry’s complaint regarding “Billing or Collection Issues” for [redacted] Ave Bridgeport, CT  06516; account # [redacted]
A review of the work orders and service schedule is complete and in Mr. Berry’s case, Southern Connecticut Gas Company (“SCG”) internal process failed.  We take this issue very seriously and are looking into improving the process to avoid any future issues. 
Due to the customer’s inconvenience, SCG has credited all labor charges plus tax to the referenced account above.   These adjustments will be appearing on his next month’s statement. 
The customer will only be charged for parts plus tax.  
A Supervisor contacted Mr. Berry by email on April 7, 2014.
SCG apologizes for any inconvenience that the customer has experienced.
Deborah Lisi
Supervisor, Customer Relations
Southern Connecticut Gas Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me once someone contacts me with regards to this matter   
Sincerely,
[redacted]

The company and I agree on a comprise

The $250 deposit was applied to the final bill when the account was closed in August 2016, leaving a credit balance of $224.40 on the final bill. A balance of $68.85 remained owed from a previous address that was closed in 2014. The $68.85 was debited from the...

$224.50, leaving a credit balance of $155.55. A refund check will be mailed to the customer’s post office box the week of 10/17/16 in the amount of $155.55.

March 11, 2014
11pt; font-family: Calibri, sans-serif;">
Revdex.com
Complaint Case #: 9958130
Consumer:  Kurt Leidecker
This letter is in response to Kurt Leidecker complaint regarding “Billing or Collection Issues” for [redacted]
A review of the notes associated with this complaint has been completed, and below are my finding.
Mrs. Leidecker was contacted by a Supervisor (prior to receiving this complaint) and was advised of the situation.
The Supervisor contacted the Credit Department and an “AUD” form was submitted to clear the account referenced above of any negative credit reporting.
On March 7, 2014 Mr. and Mrs. Leidecker were sent a letter for their file advising them that the gas charges/balance under the referenced account number were sent to Experian without their knowledge.
By the time that this complaint from the Revdex.com was reviewed,  the issue has been resolved and the customer is pleased with the outcome.
 
Deborah Lisi
Supervisor, Customer Relations
Southern Connecticut Gas Company

June 23, 2015
 
Revdex.com
Complaint Case #: [redacted]
Consumer:  [redacted]
 
RE: Account # [redacted]
 
This letter is in response to [redacted] complaint regarding “Service” for [redacted]; Account #...

[redacted].  
 
Southern Connecticut Gas Company (“SCG”) has been in contact with Mr. [redacted] prior to this complaint and is working on a resolution for his restoration.
 
Mr. [redacted] will be contacted by [redacted] Claim department shortly.
 
 
 
[redacted]
Supervisor, Customer Relations
  Southern Connecticut Gas Company

The Company has contacted the customer regarding the complaint. The quality of service concern has been addressed and the Company will act accordingly. The Company has apologized to the customer for the lack of quality service provided. The mailing address has been...

confirmed with the customer and a refund check will be mailed to the proper address.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10061215, and find that this resolution is satisfactory to me. 
As long as Experian is instructed to clear up that report (which did not show up when we checked yesterday).
Sincerely,
Nicolas And Dorothee  Ancel

September
19, 2015
 
RevDex.com
Complaint
Case #: [redacted]
Consumer:  [redacted]
 
RE:
Account # [redacted]
 
This
letter is in response to [redacted]’s complaint regarding “Billing and
Collection Issues” for 90...

Anthony Street 1st Floor New Haven, CT.; Account
# [redacted].  
 
Ms.
[redacted] contacted Southern Connecticut Gas Company (“SCG”) after she filed
this complaint and the account issue is resolved.   
 
A
Supervisor followed up with Ms. [redacted] and apologized for her inconvenience.  Ms. [redacted] was reassured that the adjustments were complete.
 
She
is all set.
 
 


 


Deborah
L[redacted]
Supervisor,
Customer Relations
  Southern Connecticut Gas Company
v

June 25, 2014
11pt; font-family: Calibri, sans-serif;">
Revdex.com
Complaint Case #: [redacted]
Consumer:   [redacted]
This letter is in response to [redacted] complaint regarding “Billing or Collection Issues” for [redacted]  [redacted]; Account # [redacted].
A review of the notes and billing for [redacted] account is completed and below is my findings.
On May 27, 2014 Southern Connecticut Gas Company (“SCG”) mailed [redacted] a disconnect notice. The past due amount was required to stop disconnection on 6/10/14.
This payment was not received and the service was disconnected on 6/11/14. When locking a meter for non -payment  SCG follows the regulation approved by the Public Utility Regulatory Authority (“PURA”) sec. 16-3-100.  To find detail information regarding this regulation, the customer can go to their web site at www.ct.gov/pura  and under “ Statues and Regulations”  can locate this information.  
SCG also follows the regulations sec. 16-11-32A for billing a security deposit.  Details of this regulation can also be found on the PURA web site. If the customer pays 12 consecutive monthly payments and clears the balance each month, then SCG will refund the deposit with interest. The customer will need to contact the company for a review of the account after 12 months.
  
In regards to the behavior of the SCG representative, the phone call was reviewed from 6/18/14.  SCG found the representative and Supervisor to handle the call in a proficient manner.
 
[redacted]
Supervisor, Customer Relations
Southern Connecticut Gas Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

In reviewing the account, we find that a new party has contacted the Company today, 11/22/16, and signed for service at the customer’s address; therefore, the customer’s account has been closed as of 11/21/16. We apologize for the...

inconvenience and delay in the customer’s ability to earlier to contact the Company. A final bill will be sent to the customer for the closed account. Please contact us to advise the mailing address as to where the final bill should be sent. Thank you.