Initial Business Response / [redacted] (1000, 5, 2017/05/16) */ We always provide an estimate for delivery, a two-day windowHowever, we are unable to guarantee delivery due to route conditions, traffic and, most importantly, mechanical issues We take great pride in picking up and deliveirng within the estimited widowHowever, from time to time, one of our trucks will face mechanical issuesWe understand and sympathize with the customer's frustration, and our dispatch team is committed to updating the customer when a truck faes a mechanical issue With that said, we must strongly disagree with the customer's assessment that one of our employees threatened her daughterDespite, the delay and mechanincal issue, it's federal law all freight must be paid forOur employee calmy spoke to the customer's daughter, and the daughter politely asked for our employee to call her mother, the customer We understand her frustration in this matter, but during our employee's conversation with the customer, he at no time raised his voice or made any demandsHe spent several minutes listening to the customer's frurstion, and rightfully soWe're frustrated the truck broke down, too As of Friday, May 12, our truck had reached Las VegasDue the fact the truck could not start, our driver was not able to unload the vehicles until a relief truck could arrive Again, it's with our sincere regret our truck broke down and caused this delay Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/05/19) */ Bulldog Trucking Date: May 17, at 7:46:PM EDT To: [redacted] Subject: Re: payment to replace passenger side Mirror Once you get the estimates email them to us so we can review them thanks On May 6:pm, " [redacted] " wrote: ***, You could have and should have mentioned that with your initial email! I'll try to have her father go with her to another dealership for a "second estimate"! I'm not happy having Tia driving that car without a mirror as it is very dangerous! [redacted] Jesus is Lord! On May 17, 2017, at 7:PM, Bulldog Trucking wrote: No we have not sent any money out as we need two estimate per our bol to proceed forward thanks On May 6:pm, " [redacted] " wrote: Hello ***, Have you sent the money to the dealership to cover repairs? I'd like to get her car in there today as we were told it's going to take 2-days and that's more time without access to her car Jesus is Lord! > On May 17, 2017, at 12:PM, Bulldog Trucking wrote: > > Bulldog Trucking will Repair passenger mirror at Bulldog cost on a Challenger > > > Thanks > [redacted] Final Business Response / [redacted] (4000, 24, 2017/06/05) */ Bulldog Trucking will continue to work with customer to resolve this issue as quickly as possible Again, we apologize for the damage, but we are committed to fixing the mirror Kind regards, The Bulldog Team Final Consumer Response / [redacted] (3000, 30, 2017/06/16) */ ***, You stated in your reply to the Revdex.com that you would work to resolve this matterI've gone out of my way to ensure the best pricing quoteAre you able to resolve this matter over the next hours?
Initial Business Response /* (1000, 9, 2016/08/08) */
Bulldog Trucking takes every claim seriously, and we apologize about any confusion in responding to the customer, *** ***
We hold ourselves accountable for any damage caused directly by driver negligence during transportHowever, as
our Bill of Lading States, The carrier will not be responsible for any damage not caused by the driver, which includes Acts of God or road debris
After review, our investigation shows the black matter referred to by the customer was picked up during transport through a construction zone
We are happy, though, to work with the customer to resolve this matter in a timely and professional manner
Initial Business Response /* (1000, 5, 2017/02/02) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
First and foremost, Bulldog Trucking and its subsidiary, Bulldog Auto Transport, is committed to providing a great experienced...
for each one of our clients.
Our fleet directly services the upper Midwest to the desert Southwest. Our brokering firm, Bulldog Auto Transport, handles all other transports, part of our nationwide shipping service. We use a network of transport partners, and rely on their availability for each transport.
We make every attempt to match up the customer's requested pick up and delivery dates with the carrier's schedule. We require a two-day window for pick up and delivery. However, all delivery time or date is guranteed. All delivery dates are estimates for normal deliveries delay may occur due to road conditions, inclement weather or mechanical issues, as stated in our contract and terms each customer is required to sign and acknowledge before submitting for booking. We made this known to Mr. [redacted] before he submitted his contract on Jan. 5, 2017.
We received Mr. [redacted]'s contract on Jan. 9, 2017. The first available pick up date was Jan. 9. We had a carried lined up to pick up for Saturday, Jan. 14, 2017, witin the five-six business day window we require. Mr. [redacted] let us know the delivery window would not work as he would not be available to receive the vehicle.
Mr. [redacted] let us know on Jan. 13, 2017, we could move the pick up window to Feb. 1-3, 2017, when he returned, so the car could be delivered between Feb. 5-8, 2017. As mentioned by Mr. [redacted] we were on scheduele to pick up between Feb. 2-3, 2017, when he asked on Jan. 16, 2017, by email.
On Jan. 30, 2017, Mr. [redacted] emailed asking for an update. We let him know we were still on track for pick up between Feb. 2-3, 2017, with delivery around Feb. 5, 2017. However, he let us know he wouldn't be available Feb. 6-7, 2017, to receive the car. He would be available Feb. 5, 2017, Feb. 8-11, 2017.
Mr. [redacted] emailed Mr. [redacted] on Jan. 31, 2017, to let him know we would adjust pick up dates to ensure the delivery dates of Feb. 8-11 would line up after reminding him we couldn't guarantee delivery to a certain day, as he requested Feb. 5.
On Feb. 1, 2017, Mr. [redacted] emailed Mr. [redacted] asking for an update. Mr. [redacted] emailed back explaining the three carriers our company works with would not have availability for pick up before Saturday, Feb. 4. This was due to the fact each carrier couldn't gaurantee delivery on exactly Feb. 5, 2017. Also in reply, Mr. [redacted] appologized our company could not meet his targeted dates, at which point he also went as far as to recommend another transport company considering we could not meet Mr. [redacted]'s requested dates.
After Mr. [redacted] sent the email to Mr. [redacted], a carrier we work with on a regular basis called to let us know it could pick up between Feb. 2-3, 2017, and deliver within a two-day window of Feb. 5-6, 2017.
While on the phone with the carrier, Mr. [redacted] attempted to call Mr. [redacted]. Mr. [redacted] then returned Mr. [redacted]'s call after getting off the phone with the carrier. Mr. [redacted] appologized to Mr. [redacted] and attempted to let him know we had a carrier call after the previous email had been sent, and it could pick up between Feb. 2-3 and deliver within a two-day window of Feb. 5-6.
Mr. [redacted] became upset and belligerent with Mr. [redacted] over the phone. At which Mr. [redacted] stated to Mr. [redacted] he appologized but not be talked to in a unprofessional and threatening way.
Mr. [redacted] called back and left a message with Mr. [redacted] using expletives and threatened to "detroy him on the internet."
Mr. [redacted] called back and spoke myself, [redacted], and remained belligerent and threatening. He continued to be hostile with other office staff over the phone before speaking with our co-owner, [redacted].
No transaction of funds ever took place, and each quote we provide is an estimate. We apologize were unable to ffulfill Mr. [redacted]'s transport, and we take this situation and every situation seriously. We wish we could have resolved this issue with Mr. [redacted]. We firmly believe the customer comes first. Unfortunately, we could not come to an agreement or find a way to diffuse the situation.
Initial Business Response /* (1000, 5, 2017/05/16) */
We always provide an estimate for delivery, a two-day window. However, we are unable to guarantee delivery due to route conditions, traffic and, most importantly, mechanical issues.
We take great pride in picking up and deliveirng within the...
estimited widow. However, from time to time, one of our trucks will face mechanical issues. We understand and sympathize with the customer's frustration, and our dispatch team is committed to updating the customer when a truck faes a mechanical issue.
With that said, we must strongly disagree with the customer's assessment that one of our employees threatened her daughter. Despite, the delay and mechanincal issue, it's federal law all freight must be paid for. Our employee calmy spoke to the customer's daughter, and the daughter politely asked for our employee to call her mother, the customer.
We understand her frustration in this matter, but during our employee's conversation with the customer, he at no time raised his voice or made any demands. He spent several minutes listening to the customer's frurstion, and rightfully so. We're frustrated the truck broke down, too.
As of Friday, May 12, our truck had reached Las Vegas. Due the fact the truck could not start, our driver was not able to unload the vehicles until a relief truck could arrive.
Again, it's with our sincere regret our truck broke down and caused this delay.
Initial Consumer Rebuttal /* (3000, 8, 2017/05/19) */
Bulldog Trucking
Date: May 17, 2017 at 7:46:40 PM EDT
To: [redacted]
Subject: Re: payment to replace passenger side Mirror
Once you get the estimates email them to us so we can review them thanks
On 17 May 2017 6:37 pm, "[redacted]" wrote:
[redacted],
You could have and should have mentioned that with your initial email! I'll try to have her father go with her to another dealership for a "second estimate"! I'm not happy having Tia driving that car without a mirror as it is very dangerous!
[redacted]
Jesus is Lord!
On May 17, 2017, at 7:23 PM, Bulldog Trucking wrote:
No we have not sent any money out as we need two estimate per our bol to proceed forward thanks
On 17 May 2017 6:13 pm, "[redacted]" wrote:
Hello [redacted],
Have you sent the money to the dealership to cover repairs? I'd like to get her car in there today as we were told it's going to take 2-3 days and that's more time without access to her car.....
Jesus is Lord!
> On May 17, 2017, at 12:42 PM, Bulldog Trucking wrote:
>
> Bulldog Trucking will Repair passenger mirror at Bulldog cost on a 2014 Challenger
>
>
> Thanks
> [redacted]
Final Business Response /* (4000, 24, 2017/06/05) */
Bulldog Trucking will continue to work with customer to resolve this issue as quickly as possible.
Again, we apologize for the damage, but we are committed to fixing the mirror.
Kind regards,
The Bulldog Team
Final Consumer Response /* (3000, 30, 2017/06/16) */
[redacted],
You stated in your reply to the Revdex.com that you would work to resolve this matter. I've gone out of my way to ensure the best pricing quote. Are you able to resolve this matter over the next 48 hours?
Initial Business Response / [redacted] (1000, 5, 2017/05/16) */ We always provide an estimate for delivery, a two-day windowHowever, we are unable to guarantee delivery due to route conditions, traffic and, most importantly, mechanical issues We take great pride in picking up and deliveirng within the estimited widowHowever, from time to time, one of our trucks will face mechanical issuesWe understand and sympathize with the customer's frustration, and our dispatch team is committed to updating the customer when a truck faes a mechanical issue With that said, we must strongly disagree with the customer's assessment that one of our employees threatened her daughterDespite, the delay and mechanincal issue, it's federal law all freight must be paid forOur employee calmy spoke to the customer's daughter, and the daughter politely asked for our employee to call her mother, the customer We understand her frustration in this matter, but during our employee's conversation with the customer, he at no time raised his voice or made any demandsHe spent several minutes listening to the customer's frurstion, and rightfully soWe're frustrated the truck broke down, too As of Friday, May 12, our truck had reached Las VegasDue the fact the truck could not start, our driver was not able to unload the vehicles until a relief truck could arrive Again, it's with our sincere regret our truck broke down and caused this delay Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/05/19) */ Bulldog Trucking Date: May 17, at 7:46:PM EDT To: [redacted] Subject: Re: payment to replace passenger side Mirror Once you get the estimates email them to us so we can review them thanks On May 6:pm, " [redacted] " wrote: ***, You could have and should have mentioned that with your initial email! I'll try to have her father go with her to another dealership for a "second estimate"! I'm not happy having Tia driving that car without a mirror as it is very dangerous! [redacted] Jesus is Lord! On May 17, 2017, at 7:PM, Bulldog Trucking wrote: No we have not sent any money out as we need two estimate per our bol to proceed forward thanks On May 6:pm, " [redacted] " wrote: Hello ***, Have you sent the money to the dealership to cover repairs? I'd like to get her car in there today as we were told it's going to take 2-days and that's more time without access to her car Jesus is Lord! > On May 17, 2017, at 12:PM, Bulldog Trucking wrote: > > Bulldog Trucking will Repair passenger mirror at Bulldog cost on a Challenger > > > Thanks > [redacted] Final Business Response / [redacted] (4000, 24, 2017/06/05) */ Bulldog Trucking will continue to work with customer to resolve this issue as quickly as possible Again, we apologize for the damage, but we are committed to fixing the mirror Kind regards, The Bulldog Team Final Consumer Response / [redacted] (3000, 30, 2017/06/16) */ ***, You stated in your reply to the Revdex.com that you would work to resolve this matterI've gone out of my way to ensure the best pricing quoteAre you able to resolve this matter over the next hours?
Initial Business Response /* (1000, 9, 2016/08/08) */
Bulldog Trucking takes every claim seriously, and we apologize about any confusion in responding to the customer, *** ***
We hold ourselves accountable for any damage caused directly by driver negligence during transportHowever, as
our Bill of Lading States, The carrier will not be responsible for any damage not caused by the driver, which includes Acts of God or road debris
After review, our investigation shows the black matter referred to by the customer was picked up during transport through a construction zone
We are happy, though, to work with the customer to resolve this matter in a timely and professional manner
Initial Business Response /* (1000, 5, 2017/02/02) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
First and foremost, Bulldog Trucking and its subsidiary, Bulldog Auto Transport, is committed to providing a great experienced...
for each one of our clients.
Our fleet directly services the upper Midwest to the desert Southwest. Our brokering firm, Bulldog Auto Transport, handles all other transports, part of our nationwide shipping service. We use a network of transport partners, and rely on their availability for each transport.
We make every attempt to match up the customer's requested pick up and delivery dates with the carrier's schedule. We require a two-day window for pick up and delivery. However, all delivery time or date is guranteed. All delivery dates are estimates for normal deliveries delay may occur due to road conditions, inclement weather or mechanical issues, as stated in our contract and terms each customer is required to sign and acknowledge before submitting for booking. We made this known to Mr. [redacted] before he submitted his contract on Jan. 5, 2017.
We received Mr. [redacted]'s contract on Jan. 9, 2017. The first available pick up date was Jan. 9. We had a carried lined up to pick up for Saturday, Jan. 14, 2017, witin the five-six business day window we require. Mr. [redacted] let us know the delivery window would not work as he would not be available to receive the vehicle.
Mr. [redacted] let us know on Jan. 13, 2017, we could move the pick up window to Feb. 1-3, 2017, when he returned, so the car could be delivered between Feb. 5-8, 2017. As mentioned by Mr. [redacted] we were on scheduele to pick up between Feb. 2-3, 2017, when he asked on Jan. 16, 2017, by email.
On Jan. 30, 2017, Mr. [redacted] emailed asking for an update. We let him know we were still on track for pick up between Feb. 2-3, 2017, with delivery around Feb. 5, 2017. However, he let us know he wouldn't be available Feb. 6-7, 2017, to receive the car. He would be available Feb. 5, 2017, Feb. 8-11, 2017.
Mr. [redacted] emailed Mr. [redacted] on Jan. 31, 2017, to let him know we would adjust pick up dates to ensure the delivery dates of Feb. 8-11 would line up after reminding him we couldn't guarantee delivery to a certain day, as he requested Feb. 5.
On Feb. 1, 2017, Mr. [redacted] emailed Mr. [redacted] asking for an update. Mr. [redacted] emailed back explaining the three carriers our company works with would not have availability for pick up before Saturday, Feb. 4. This was due to the fact each carrier couldn't gaurantee delivery on exactly Feb. 5, 2017. Also in reply, Mr. [redacted] appologized our company could not meet his targeted dates, at which point he also went as far as to recommend another transport company considering we could not meet Mr. [redacted]'s requested dates.
After Mr. [redacted] sent the email to Mr. [redacted], a carrier we work with on a regular basis called to let us know it could pick up between Feb. 2-3, 2017, and deliver within a two-day window of Feb. 5-6, 2017.
While on the phone with the carrier, Mr. [redacted] attempted to call Mr. [redacted]. Mr. [redacted] then returned Mr. [redacted]'s call after getting off the phone with the carrier. Mr. [redacted] appologized to Mr. [redacted] and attempted to let him know we had a carrier call after the previous email had been sent, and it could pick up between Feb. 2-3 and deliver within a two-day window of Feb. 5-6.
Mr. [redacted] became upset and belligerent with Mr. [redacted] over the phone. At which Mr. [redacted] stated to Mr. [redacted] he appologized but not be talked to in a unprofessional and threatening way.
Mr. [redacted] called back and left a message with Mr. [redacted] using expletives and threatened to "detroy him on the internet."
Mr. [redacted] called back and spoke myself, [redacted], and remained belligerent and threatening. He continued to be hostile with other office staff over the phone before speaking with our co-owner, [redacted].
No transaction of funds ever took place, and each quote we provide is an estimate. We apologize were unable to ffulfill Mr. [redacted]'s transport, and we take this situation and every situation seriously. We wish we could have resolved this issue with Mr. [redacted]. We firmly believe the customer comes first. Unfortunately, we could not come to an agreement or find a way to diffuse the situation.
Initial Business Response /* (1000, 5, 2017/05/16) */
We always provide an estimate for delivery, a two-day window. However, we are unable to guarantee delivery due to route conditions, traffic and, most importantly, mechanical issues.
We take great pride in picking up and deliveirng within the...
estimited widow. However, from time to time, one of our trucks will face mechanical issues. We understand and sympathize with the customer's frustration, and our dispatch team is committed to updating the customer when a truck faes a mechanical issue.
With that said, we must strongly disagree with the customer's assessment that one of our employees threatened her daughter. Despite, the delay and mechanincal issue, it's federal law all freight must be paid for. Our employee calmy spoke to the customer's daughter, and the daughter politely asked for our employee to call her mother, the customer.
We understand her frustration in this matter, but during our employee's conversation with the customer, he at no time raised his voice or made any demands. He spent several minutes listening to the customer's frurstion, and rightfully so. We're frustrated the truck broke down, too.
As of Friday, May 12, our truck had reached Las Vegas. Due the fact the truck could not start, our driver was not able to unload the vehicles until a relief truck could arrive.
Again, it's with our sincere regret our truck broke down and caused this delay.
Initial Consumer Rebuttal /* (3000, 8, 2017/05/19) */
Bulldog Trucking
Date: May 17, 2017 at 7:46:40 PM EDT
To: [redacted]
Subject: Re: payment to replace passenger side Mirror
Once you get the estimates email them to us so we can review them thanks
On 17 May 2017 6:37 pm, "[redacted]" wrote:
[redacted],
You could have and should have mentioned that with your initial email! I'll try to have her father go with her to another dealership for a "second estimate"! I'm not happy having Tia driving that car without a mirror as it is very dangerous!
[redacted]
Jesus is Lord!
On May 17, 2017, at 7:23 PM, Bulldog Trucking wrote:
No we have not sent any money out as we need two estimate per our bol to proceed forward thanks
On 17 May 2017 6:13 pm, "[redacted]" wrote:
Hello [redacted],
Have you sent the money to the dealership to cover repairs? I'd like to get her car in there today as we were told it's going to take 2-3 days and that's more time without access to her car.....
Jesus is Lord!
> On May 17, 2017, at 12:42 PM, Bulldog Trucking wrote:
>
> Bulldog Trucking will Repair passenger mirror at Bulldog cost on a 2014 Challenger
>
>
> Thanks
> [redacted]
Final Business Response /* (4000, 24, 2017/06/05) */
Bulldog Trucking will continue to work with customer to resolve this issue as quickly as possible.
Again, we apologize for the damage, but we are committed to fixing the mirror.
Kind regards,
The Bulldog Team
Final Consumer Response /* (3000, 30, 2017/06/16) */
[redacted],
You stated in your reply to the Revdex.com that you would work to resolve this matter. I've gone out of my way to ensure the best pricing quote. Are you able to resolve this matter over the next 48 hours?